Join the Nikki Beach Hospitality Group!

Position Title: Reservations Manager
Location: Nikki Beach Baku
Reports To: Sales & Events Manager and  General Manager
Job Type: Full-time, Seasonal

Position Overview

At Nikki Beach Baku, the Reservation Agent plays a vital role in shaping the guest experience from the very first interaction. You are the voice of the brand - welcoming, informed, and solution-oriented. Whether responding to inquiries, confirming bookings, or coordinating with internal teams, you ensure every guest’s journey starts seamlessly and ends memorably. With precision, charm, and a guest-first mindset, you turn simple reservations into elevated experiences that reflect the Nikki Beach spirit of celebration.

Key Responsibilities

●       Manage and confirm reservations through phone, email, WhatsApp, and social media platforms

●       Offer personalized recommendations while confidently upselling VIP tables, beds, and packages

●       Ensure accurate and complete guest information is captured in the reservations system

●       Handle prepayments, confirmations, amendments, and cancellations with efficiency

●       Coordinate with Sales and Marketing on partnership and group booking requests

●       Use pre-approved templates for timely responses; escalate updates to Sales Manager as needed

●       Maintain guest profiles, including preferences, allergies, and special occasions

●       Communicate bookings, VIP arrivals, and key updates to the Hostess team daily

●       Support training of the Hostess team on tools and SOPs for reservations

●       Generate weekly and monthly reports, including reservation trends and commission data

●       Track promoter and concierge referrals, confirming guest arrivals and applicable commissions

●       Maintain organized records of promoters, contracts, and referral tracking sheets

●       Recommend new concierge partnerships aligned with Nikki Beach clientele

●       Lead reservations for special events including ticket sales, guest lists, and VIP coordination

●       Assist in seating charts and layout planning with GM and Sales team

●       Monitor and respond to guest reviews across platforms like Google and TripAdvisor

●       Uphold Nikki Beach brand standards across all guest communication and interactions

Required Qualifications and Competencies

●       Fluency in English, Russian and/or Azerbaijani

●       Prior experience in reservations, front office operations, or guest relations

●       Excellent written and verbal communication skills

●       High attention to detail and data accuracy

●       Strong multitasking and time management under pressure

●       Familiarity with CRM systems, POS tools, and payment platforms

●       Discretion in handling sensitive guest and business information

●       Confidence in managing prepayments, invoicing, and online payment links

●       Proficiency in email communication and Excel.

●       Strong knowledge of Nikki Beach’s brand values, music, events, and lifestyle

●       Ability to work cross-functionally with operations, events, and guest service teams

Benefits

●       2 days off per week

●       Complimentary round-trip shuttle bus

●       Shared tips and service charge

●       Daily staff meals provided on-site

●       Opportunity to work with an international hospitality brand!

Why Join Nikki Beach?

Be part of a globally celebrated brand that blends music, dining, entertainment, fashion, film, and art into one exceptional hospitality experience. As the original luxury beach club concept, Nikki Beach has grown into a global lifestyle company with beach clubs, hotels, resorts, restaurants, residences, and pop-ups under Nikki Beach Hospitality Group.

We're a family-run company with a strong sense of purpose and connection, and we’re proud to bring people together through meaningful, joyful experiences in some of the world’s most iconic destinations. At Nikki Beach, you'll join a team of passionate individuals in a high-energy setting where your personality and skills can shine. We offer continuous learning, travel, and career development opportunities, and the chance to create unforgettable guest experiences.

Join us and be part of our global Celebration of Life!

Join the Nikki Beach Hospitality Group!

Position Title: Reservations Manager
Location: Nikki Beach Baku
Reports To: Sales & Events Manager and  General Manager
Job Type: Full-time, Seasonal

Position Overview

At Nikki Beach Baku, the Reservation Agent plays a vital role in shaping the guest experience from the very first interaction. You are the voice of the brand - welcoming, informed, and solution-oriented. Whether responding to inquiries, confirming bookings, or coordinating with internal teams, you ensure every guest’s journey starts seamlessly and ends memorably. With precision, charm, and a guest-first mindset, you turn simple reservations into elevated experiences that reflect the Nikki Beach spirit of celebration.

Key Responsibilities

●       Manage and confirm reservations through phone, email, WhatsApp, and social media platforms

●       Offer personalized recommendations while confidently upselling VIP tables, beds, and packages

●       Ensure accurate and complete guest information is captured in the reservations system

●       Handle prepayments, confirmations, amendments, and cancellations with efficiency

●       Coordinate with Sales and Marketing on partnership and group booking requests

●       Use pre-approved templates for timely responses; escalate updates to Sales Manager as needed

●       Maintain guest profiles, including preferences, allergies, and special occasions

●       Communicate bookings, VIP arrivals, and key updates to the Hostess team daily

●       Support training of the Hostess team on tools and SOPs for reservations

●       Generate weekly and monthly reports, including reservation trends and commission data

●       Track promoter and concierge referrals, confirming guest arrivals and applicable commissions

●       Maintain organized records of promoters, contracts, and referral tracking sheets

●       Recommend new concierge partnerships aligned with Nikki Beach clientele

●       Lead reservations for special events including ticket sales, guest lists, and VIP coordination

●       Assist in seating charts and layout planning with GM and Sales team

●       Monitor and respond to guest reviews across platforms like Google and TripAdvisor

●       Uphold Nikki Beach brand standards across all guest communication and interactions

Required Qualifications and Competencies

●       Fluency in English, Russian and/or Azerbaijani

●       Prior experience in reservations, front office operations, or guest relations

●       Excellent written and verbal communication skills

●       High attention to detail and data accuracy

●       Strong multitasking and time management under pressure

●       Familiarity with CRM systems, POS tools, and payment platforms

●       Discretion in handling sensitive guest and business information

●       Confidence in managing prepayments, invoicing, and online payment links

●       Proficiency in email communication and Excel.

●       Strong knowledge of Nikki Beach’s brand values, music, events, and lifestyle

●       Ability to work cross-functionally with operations, events, and guest service teams

Benefits

●       2 days off per week

●       Complimentary round-trip shuttle bus

●       Shared tips and service charge

●       Daily staff meals provided on-site

●       Opportunity to work with an international hospitality brand!

Why Join Nikki Beach?

Be part of a globally celebrated brand that blends music, dining, entertainment, fashion, film, and art into one exceptional hospitality experience. As the original luxury beach club concept, Nikki Beach has grown into a global lifestyle company with beach clubs, hotels, resorts, restaurants, residences, and pop-ups under Nikki Beach Hospitality Group.

We're a family-run company with a strong sense of purpose and connection, and we’re proud to bring people together through meaningful, joyful experiences in some of the world’s most iconic destinations. At Nikki Beach, you'll join a team of passionate individuals in a high-energy setting where your personality and skills can shine. We offer continuous learning, travel, and career development opportunities, and the chance to create unforgettable guest experiences.

Join us and be part of our global Celebration of Life!