Join the Nikki Beach Hospitality Group!

Position Title: Front Office Manager
Location: Nikki Beach Baku
Reports To: Resort Operations Manager
Job Type: Full-time, Seasonal

Position Overview

As the Front Office Manager at Nikki Beach Baku, you will orchestrate the full guest journey—from first impressions to fond farewells. Your role is crucial in delivering an exceptional, seamless, and stylish arrival and departure experience that captures the Nikki Beach spirit. With a hands-on leadership style, you will mentor a dynamic team, optimize operations, and lead with energy and elegance to ensure every guest interaction feels effortless, intuitive, and personalized.

Key Responsibilities

• Lead and manage all front office operations, including reception, guest services, concierge, valet, and lobby areas
  
  

• Ensure the consistent delivery of brand standards and elevate the guest journey at every touchpoint
  
  

• Personally engage with guests, oversee VIP arrivals, and resolve concerns swiftly with professionalism and care
  
  

• Monitor and manage room inventory in coordination with Revenue and Reservations teams
  
  

• Work closely with Housekeeping, Valet, and Security to ensure smooth and synchronized operations
  
  

• Recruit, onboard, train, and mentor team members, setting clear development goals and tracking progress
  
  

• Lead daily briefings, training refreshers, and performance evaluations to maintain high team performance
  
  

• Optimize departmental schedules and ensure manning aligns with business volume
  
  

• Support the creation and implementation of SOPs, checklists, and internal procedures
  
  

• Foster a collaborative team environment with strong communication and regular feedback loops
  
  

• Ensure grooming, presentation, and behavioural standards are consistently upheld by all team members
  
  

• Act as the primary liaison with valet, limousine, and outsourced guest service partners
  
  

• Participate in budgeting and cost-control efforts in collaboration with the Finance team
  
  

• Represent the department in daily briefings, operations meetings, and strategic planning sessions
  
  

• Ensure all associates understand safety protocols and guest emergency procedures
  
  

• Track departmental KPIs, guest satisfaction scores, and implement continuous service improvements

Required Qualifications and Competencies

• Degree in Hospitality Management or a related field
  
  

• 2–3 years of experience in a similar role, preferably within a luxury hotel or resort
  
  

• Demonstrated leadership ability and passion for delivering unforgettable guest experiences
  
  

• Outstanding communication, interpersonal, and team-building skills
  
  

• Excellent organizational skills and ability to multitask under pressure
  
  

• Proficiency in Microsoft Office and hotel PMS software
  
  

• Ability to remain composed and solution-oriented in fast-paced environments
  
  

• Fluency in English is mandatory; Russian and Azerbaijani are a plus
  
  

• Strong knowledge of luxury service culture and attention to detail
  
  

• Flexibility to work evenings, weekends, and holidays as required
  
  

Benefits

• 2 days off per week
  
  

• Complimentary round-trip shuttle bus
  
  

• Shared tips and service charge
  
  

• Daily staff meals provided on-site
  
  

• Opportunity to work with an international hospitality brand!
  
  

Why Join Nikki Beach?

Be part of a globally celebrated brand that blends music, dining, entertainment, fashion, film, and art into one exceptional hospitality experience. As the original luxury beach club concept, Nikki Beach has grown into a global lifestyle company with beach clubs, hotels, resorts, restaurants, residences, and pop-ups under Nikki Beach Hospitality Group.

We're a family-run company with a strong sense of purpose and connection, and we’re proud to bring people together through meaningful, joyful experiences in some of the world’s most iconic destinations. At Nikki Beach, you'll join a team of passionate individuals in a high-energy setting where your personality and skills can shine. We offer continuous learning, travel, and career development opportunities, and the chance to create unforgettable guest experiences.

Join us and be part of our global Celebration of Life!

Join the Nikki Beach Hospitality Group!

Position Title: Front Office Manager
Location: Nikki Beach Baku
Reports To: Resort Operations Manager
Job Type: Full-time, Seasonal

Position Overview

As the Front Office Manager at Nikki Beach Baku, you will orchestrate the full guest journey—from first impressions to fond farewells. Your role is crucial in delivering an exceptional, seamless, and stylish arrival and departure experience that captures the Nikki Beach spirit. With a hands-on leadership style, you will mentor a dynamic team, optimize operations, and lead with energy and elegance to ensure every guest interaction feels effortless, intuitive, and personalized.

Key Responsibilities

• Lead and manage all front office operations, including reception, guest services, concierge, valet, and lobby areas
  
  

• Ensure the consistent delivery of brand standards and elevate the guest journey at every touchpoint
  
  

• Personally engage with guests, oversee VIP arrivals, and resolve concerns swiftly with professionalism and care
  
  

• Monitor and manage room inventory in coordination with Revenue and Reservations teams
  
  

• Work closely with Housekeeping, Valet, and Security to ensure smooth and synchronized operations
  
  

• Recruit, onboard, train, and mentor team members, setting clear development goals and tracking progress
  
  

• Lead daily briefings, training refreshers, and performance evaluations to maintain high team performance
  
  

• Optimize departmental schedules and ensure manning aligns with business volume
  
  

• Support the creation and implementation of SOPs, checklists, and internal procedures
  
  

• Foster a collaborative team environment with strong communication and regular feedback loops
  
  

• Ensure grooming, presentation, and behavioural standards are consistently upheld by all team members
  
  

• Act as the primary liaison with valet, limousine, and outsourced guest service partners
  
  

• Participate in budgeting and cost-control efforts in collaboration with the Finance team
  
  

• Represent the department in daily briefings, operations meetings, and strategic planning sessions
  
  

• Ensure all associates understand safety protocols and guest emergency procedures
  
  

• Track departmental KPIs, guest satisfaction scores, and implement continuous service improvements

Required Qualifications and Competencies

• Degree in Hospitality Management or a related field
  
  

• 2–3 years of experience in a similar role, preferably within a luxury hotel or resort
  
  

• Demonstrated leadership ability and passion for delivering unforgettable guest experiences
  
  

• Outstanding communication, interpersonal, and team-building skills
  
  

• Excellent organizational skills and ability to multitask under pressure
  
  

• Proficiency in Microsoft Office and hotel PMS software
  
  

• Ability to remain composed and solution-oriented in fast-paced environments
  
  

• Fluency in English is mandatory; Russian and Azerbaijani are a plus
  
  

• Strong knowledge of luxury service culture and attention to detail
  
  

• Flexibility to work evenings, weekends, and holidays as required
  
  

Benefits

• 2 days off per week
  
  

• Complimentary round-trip shuttle bus
  
  

• Shared tips and service charge
  
  

• Daily staff meals provided on-site
  
  

• Opportunity to work with an international hospitality brand!
  
  

Why Join Nikki Beach?

Be part of a globally celebrated brand that blends music, dining, entertainment, fashion, film, and art into one exceptional hospitality experience. As the original luxury beach club concept, Nikki Beach has grown into a global lifestyle company with beach clubs, hotels, resorts, restaurants, residences, and pop-ups under Nikki Beach Hospitality Group.

We're a family-run company with a strong sense of purpose and connection, and we’re proud to bring people together through meaningful, joyful experiences in some of the world’s most iconic destinations. At Nikki Beach, you'll join a team of passionate individuals in a high-energy setting where your personality and skills can shine. We offer continuous learning, travel, and career development opportunities, and the chance to create unforgettable guest experiences.

Join us and be part of our global Celebration of Life!