Assistant Executive Housekeeper

PREREQUISITES:

MUST BE INSIDE SAUDI ARABIA with transferrable Iqama

Education: Resort management diploma or equivalent. Read and understand instructions, safety rules, etc.  Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

Experience: Minimum 2 years housekeeping experience in the same position (Assistant Executive HK), 2 years supervisory level experience in all aspects of the housekeeping department.

PRIMARY OBJECTIVE OF POSITION

Under the general guidance of the Executive Housekeeper engage in all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction.  All work will be in line with the Resort’s guidelines and business plan, the departmental business plan, and the RHG corporate guidelines and service concepts.  

TASKS, DUTIES AND RESPONSIBILITIES

• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. 
• Prepares and distributes the Room assignment sheet and keys to the room attendants.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the Resort.  
• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedules cleaning of all meeting rooms after a completed function.
• Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Inventories cleaning supplies & linen stock to ensure adequate supplies.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforces to the Resorts standard operating procedures. 
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Print all housekeeping related reports and traces from PMS.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in:  1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Co-ordinate with vendors eg: Pest control, Laundry equipment’s services and other outsource services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Prepare annual housekeeping budget.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

• Co-ordinate with front office and sending room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Orient and familiarise new personnel with Resort facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
• Oversee any guest communications from housekeeping.

EMPLOYEE RELATIONS

· Fosters and develops effective employees relations within department

· Establishes and maintains effective internal communications, including daily meetings with own employees to ensure optimum team work and productivity

· Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business Resort and departmental activities

HEALTH AND SAFETY

·Ensures that all potential and real hazards are reported and reduced immediately

·Ensures that all employees protect themselves against chemicals, and are aware of harmful chemicals used in department

·Fully understands the Resort’s fire and emergency procedures

·Ensures that emergency procedures are practiced to provide for the security and safety of guests and employees

·Ensures that all employees work in a safe manner that does not harm or injure self or others

·Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department

·Ensures the safety of the people and property within the premises by applying Resort regulations, adhering to existing laws and regulations

·Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening

·Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of Resort employees is maintained by own employees

·Is well updated on, and possesses solid knowledge of the following:

-       Resort fire and emergency procedures

-       Resort health and safety policies and procedures

-       Resort facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)

-       Resort standards of operation and departmental procedures

-       Corporate clients and clients generating high business volume

-       Union agreements (If applicable)

PREREQUISITES:

MUST BE INSIDE SAUDI ARABIA with transferrable Iqama

Education: Resort management diploma or equivalent. Read and understand instructions, safety rules, etc.  Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

Experience: Minimum 2 years housekeeping experience in the same position (Assistant Executive HK), 2 years supervisory level experience in all aspects of the housekeeping department.

PRIMARY OBJECTIVE OF POSITION

Under the general guidance of the Executive Housekeeper engage in all operations and employees in Housekeeping and Laundry to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximize guest satisfaction.  All work will be in line with the Resort’s guidelines and business plan, the departmental business plan, and the RHG corporate guidelines and service concepts.  

TASKS, DUTIES AND RESPONSIBILITIES

• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. 
• Prepares and distributes the Room assignment sheet and keys to the room attendants.
• Maintain clear and efficient communication and coordination with the Front Office and other departments of the Resort.  
• Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
• Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• Schedules cleaning of all meeting rooms after a completed function.
• Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
• Inventories cleaning supplies & linen stock to ensure adequate supplies.
• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
• Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling and also enforces to the Resorts standard operating procedures. 
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Print all housekeeping related reports and traces from PMS.
• Assists in controlling expenses by the housekeeping department.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Maintain high quality of housekeeping standards in:  1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Co-ordinate with vendors eg: Pest control, Laundry equipment’s services and other outsource services.
• Attend to any guest complaints and take service recovery measures if required.
• Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Prepare annual housekeeping budget.
• Submit requests for repair and periodic maintenance of cleaning equipment.
• Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

• Co-ordinate with front office and sending room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Orient and familiarise new personnel with Resort facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
• Oversee any guest communications from housekeeping.

EMPLOYEE RELATIONS

· Fosters and develops effective employees relations within department

· Establishes and maintains effective internal communications, including daily meetings with own employees to ensure optimum team work and productivity

· Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business Resort and departmental activities

HEALTH AND SAFETY

·Ensures that all potential and real hazards are reported and reduced immediately

·Ensures that all employees protect themselves against chemicals, and are aware of harmful chemicals used in department

·Fully understands the Resort’s fire and emergency procedures

·Ensures that emergency procedures are practiced to provide for the security and safety of guests and employees

·Ensures that all employees work in a safe manner that does not harm or injure self or others

·Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department

·Ensures the safety of the people and property within the premises by applying Resort regulations, adhering to existing laws and regulations

·Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening

·Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of Resort employees is maintained by own employees

·Is well updated on, and possesses solid knowledge of the following:

-       Resort fire and emergency procedures

-       Resort health and safety policies and procedures

-       Resort facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)

-       Resort standards of operation and departmental procedures

-       Corporate clients and clients generating high business volume

-       Union agreements (If applicable)