Drive Excellence at Northcote:

Hotel Duty Manager - Rates & Front Office Focus

Be Part of Our Exciting Growth Journey in the Ribble Valley

Northcote, a distinguished country house hotel in the picturesque Ribble Valley, is entering an exciting new phase following its recent acquisition by The Ellis family. Renowned for its exceptional hospitality, Michelin-starred dining, and unique offerings, we are embarking on ambitious expansion plans, including a brand-new restaurant and further development of our hotel facilities.

We are seeking a proactive and detail-oriented Hotel Duty Manager to play a crucial operational role within our team. This position will be pivotal in ensuring the smooth day-to-day running of the hotel, with a specific focus on managing room rates and overseeing the efficient operation of our Front Office function. This is a fantastic opportunity to join Northcote at a dynamic time and contribute to our future success.

As Hotel Duty Manager, your key responsibilities will include:

• Operational Support: Providing hands-on operational support across all hotel departments, ensuring seamless service delivery and guest satisfaction.
• Rates Management: Implementing and managing the hotel's room rate strategy to maximize revenue and occupancy, including monitoring market trends, competitor analysis, and adjusting pricing as needed.
• Front Office Oversight: Leading and supporting the Front Office team, ensuring efficient check-in/check-out processes, handling guest enquiries and requests promptly and professionally, and maintaining accurate guest records.
• Guest Relations: Acting as a point of contact for guest inquiries and concerns, ensuring all issues are resolved effectively and with the utmost care.
• Team Support: Assisting in the training and development of Front Office staff, fostering a positive and collaborative team environment.
• Shift Management: Taking responsibility for the smooth running of the hotel during your shifts, ensuring all departments are operating effectively and adhering to standards.
• Communication: Maintaining clear and effective communication between all hotel departments.
• Problem Solving: Proactively identifying and resolving operational challenges to ensure a seamless guest experience.
• Health & Safety: Ensuring compliance with all health, safety, and security procedures.

What we are looking for:

• Proven experience in a supervisory or duty management role within a quality hotel environment.
• A strong understanding of hotel revenue management principles and rate management strategies.
• Excellent knowledge of Front Office operations and best practices.
• Exceptional customer service and guest relations skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• The ability to work effectively under pressure and as part of a team.
• A proactive and hands-on approach to operational duties.
• Experience with hotel property management systems (PMS).

What we offer:

• A competitive salary and benefits package.
• The opportunity to be part of an exciting expansion project under new ownership.
• A supportive and collaborative working environment within a renowned hotel.
• Opportunities for professional development and growth within the company.

Other Benefits:

Employee Benefits –

• Tronc bonus - paid monthly 
• Private Healthcare
• Death in Service
• Staff meals on duty
• POB Hotel discounts Nationwide
• Uniform provided & laundered
• Free Parking & complimentary EV charging points
• Local discounts
• Staff referral bonus scheme
• Excellent training and development
• Competition and further educational opportunities

If you are a highly organized and guest-focused individual with a passion for hotel operations and a knack for maximizing revenue, we encourage you to apply!

Drive Excellence at Northcote:

Hotel Duty Manager - Rates & Front Office Focus

Be Part of Our Exciting Growth Journey in the Ribble Valley

Northcote, a distinguished country house hotel in the picturesque Ribble Valley, is entering an exciting new phase following its recent acquisition by The Ellis family. Renowned for its exceptional hospitality, Michelin-starred dining, and unique offerings, we are embarking on ambitious expansion plans, including a brand-new restaurant and further development of our hotel facilities.

We are seeking a proactive and detail-oriented Hotel Duty Manager to play a crucial operational role within our team. This position will be pivotal in ensuring the smooth day-to-day running of the hotel, with a specific focus on managing room rates and overseeing the efficient operation of our Front Office function. This is a fantastic opportunity to join Northcote at a dynamic time and contribute to our future success.

As Hotel Duty Manager, your key responsibilities will include:

• Operational Support: Providing hands-on operational support across all hotel departments, ensuring seamless service delivery and guest satisfaction.
• Rates Management: Implementing and managing the hotel's room rate strategy to maximize revenue and occupancy, including monitoring market trends, competitor analysis, and adjusting pricing as needed.
• Front Office Oversight: Leading and supporting the Front Office team, ensuring efficient check-in/check-out processes, handling guest enquiries and requests promptly and professionally, and maintaining accurate guest records.
• Guest Relations: Acting as a point of contact for guest inquiries and concerns, ensuring all issues are resolved effectively and with the utmost care.
• Team Support: Assisting in the training and development of Front Office staff, fostering a positive and collaborative team environment.
• Shift Management: Taking responsibility for the smooth running of the hotel during your shifts, ensuring all departments are operating effectively and adhering to standards.
• Communication: Maintaining clear and effective communication between all hotel departments.
• Problem Solving: Proactively identifying and resolving operational challenges to ensure a seamless guest experience.
• Health & Safety: Ensuring compliance with all health, safety, and security procedures.

What we are looking for:

• Proven experience in a supervisory or duty management role within a quality hotel environment.
• A strong understanding of hotel revenue management principles and rate management strategies.
• Excellent knowledge of Front Office operations and best practices.
• Exceptional customer service and guest relations skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• The ability to work effectively under pressure and as part of a team.
• A proactive and hands-on approach to operational duties.
• Experience with hotel property management systems (PMS).

What we offer:

• A competitive salary and benefits package.
• The opportunity to be part of an exciting expansion project under new ownership.
• A supportive and collaborative working environment within a renowned hotel.
• Opportunities for professional development and growth within the company.

Other Benefits:

Employee Benefits –

• Tronc bonus - paid monthly 
• Private Healthcare
• Death in Service
• Staff meals on duty
• POB Hotel discounts Nationwide
• Uniform provided & laundered
• Free Parking & complimentary EV charging points
• Local discounts
• Staff referral bonus scheme
• Excellent training and development
• Competition and further educational opportunities

If you are a highly organized and guest-focused individual with a passion for hotel operations and a knack for maximizing revenue, we encourage you to apply!