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Restaurant and Room Service Manager
Number Sixteen - Management
Restaurant and Room Service Manager
Number Sixteen - Management
Full Time
4
Years
Experience
To be discussed
Restaurant and Room Service Manager
Number Sixteen - Management
Full Time
4
Years
Experience
To be discussed
Skills
Fine Dining Experience
Staff Scheduling
Fast-Paced Experience
Advanced Knowledge of Wines
Advanced Beers/Spirits Knowledge
Description
At our Number Sixteen Hotel, part of the Firmdale Hotels collection, we pride ourselves on providing an exceptional boutique hotel experience right in the heart of South Kensington. With our beautifully designed interiors, tranquil garden, and impeccable service, we offer guests a truly unique stay – and we’re looking for a passionate Restaurant and Room Service Manager to help lead the way.
As our Restaurant and Room Service Manager, you'll be responsible for overseeing all food and beverage operations across our restaurant, orangery, garden spaces, and in-room dining. You’ll lead and inspire a dedicated team to deliver flawless service, elevate the guest experience, and maintain our high standards of quality and hospitality.
Responsibilities:
- Manage the daily operations of the restaurant and room service with a hands-on approach
- Lead, train, and motivate a dynamic front-of-house team
- Ensure exceptional service and guest satisfaction at all times
- Collaborate with the Head Chef and kitchen team to ensure smooth service delivery
- Monitor and maintain food and beverage quality, cleanliness, and presentation standards
- Drive revenue through upselling, service innovation, and a strong focus on guest needs
- Manage stock, budgeting, and supplier relations
- Uphold all health, safety, and hygiene standards
What you Need:
- Previous experience in a similar management role within a high-end hospitality environment
- Passion for delivering outstanding guest experiences
- Strong leadership, communication, and organisational skills
- Ability to remain calm and effective under pressure
- A keen eye for detail and commitment to excellence
- Flexibility to work varied shifts, including evenings and weekends
What We Offer:
- Competitive salary depending on experience to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Generous 30% discount off food and drinks at our restaurants and bars
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
At our Number Sixteen Hotel, part of the Firmdale Hotels collection, we pride ourselves on providing an exceptional boutique hotel experience right in the heart of South Kensington. With our beautifully designed interiors, tranquil garden, and impeccable service, we offer guests a truly unique stay – and we’re looking for a passionate Restaurant and Room Service Manager to help lead the way.
As our Restaurant and Room Service Manager, you'll be responsible for overseeing all food and beverage operations across our restaurant, orangery, garden spaces, and in-room dining. You’ll lead and inspire a dedicated team to deliver flawless service, elevate the guest experience, and maintain our high standards of quality and hospitality.
Responsibilities:
- Manage the daily operations of the restaurant and room service with a hands-on approach
- Lead, train, and motivate a dynamic front-of-house team
- Ensure exceptional service and guest satisfaction at all times
- Collaborate with the Head Chef and kitchen team to ensure smooth service delivery
- Monitor and maintain food and beverage quality, cleanliness, and presentation standards
- Drive revenue through upselling, service innovation, and a strong focus on guest needs
- Manage stock, budgeting, and supplier relations
- Uphold all health, safety, and hygiene standards
What you Need:
- Previous experience in a similar management role within a high-end hospitality environment
- Passion for delivering outstanding guest experiences
- Strong leadership, communication, and organisational skills
- Ability to remain calm and effective under pressure
- A keen eye for detail and commitment to excellence
- Flexibility to work varied shifts, including evenings and weekends
What We Offer:
- Competitive salary depending on experience to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Generous 30% discount off food and drinks at our restaurants and bars
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Restaurant and Room Service Manager
Full Time
4
Years
Experience
To be discussed
Skills
Fine Dining Experience
Staff Scheduling
Fast-Paced Experience
Advanced Knowledge of Wines
Advanced Beers/Spirits Knowledge
16 Sumner Pl, South Kensington, London SW7 3EG, UK