Duty Manager

Job Title Duty Manager 

Department Venue Operations 

Location Canary Wharf  

Role Description 

Working within the Venue Operations team, you are responsible for ensuring the  delivery of a high-class guest experience across the venue. You will oversee the  day-to-day operation of the bar, restaurant and Putters attraction during your shift,  ensuring exceptional service standards, operational efficiency, team performance  and compliance with company procedures throughout the venue. 

Essential Duties and Responsibilities 

• Leading all operational teams on shift, ensuring service standards are maintained  across the bar, restaurant and Putters attraction. 

• Managing guest flow and staffing levels throughout the venue.  

• Acting as the senior manager on duty and primary escalation point for operational  and guest-related issues. 

• Managing customer complaints and service recovery.  

• Supporting the safe and compliant operation of the venue.  

• Delivering shift briefings and team communications.  

• Completing opening and closing procedures across all operational departments.

• Deputising for the Restaurant and Bar Manager when required. 

• Managing staffing levels, breaks and team deployment throughout the venue.

• Escalating operational issues to the Restaurant and Bar Manager where appropriate. 

• Supporting the delivery of corporate events, private hires and group bookings.

• Monitoring standards of cleanliness, presentation and health & safety across all  operational areas. 

Skills

Technical 

Competence in more than one of the following technical/job specific skills:

• 3-5 years of hospitality, leisure or competitive socialising experience. 

• 2 years of supervisory or management experience.  

• Experience leading multiple operational teams simultaneously.  

• Experience working in high-volume guest-facing environments.  

• Experience managing customer complaints and service recovery. 

• Experience with opening and closing procedures.  

• Competent use of POS systems and operational reporting processes. 

Personal  

Competence in all of the following personal skills is required for this role:

• Flexibility to work regular evenings and weekends  

• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider  team. 

• Engaging and pleasant persona to extend the customer experience • Strong leadership qualities. 

• A keen eye for detail, never compromising on standards and keen to deliver an  amazing service. 

• Ability to think on your feet and adapt to the exciting changes of a growing company  • Proactively making suggestions for improving the way we work and the service we  offer. 

• Ability to prioritise and make effective decisions in a fast-paced operational  environment. 

• Excellent verbal and written English is required for this role. 

Education and Experience 

• Personal License preferred 

Job Title Duty Manager 

Department Venue Operations 

Location Canary Wharf  

Role Description 

Working within the Venue Operations team, you are responsible for ensuring the  delivery of a high-class guest experience across the venue. You will oversee the  day-to-day operation of the bar, restaurant and Putters attraction during your shift,  ensuring exceptional service standards, operational efficiency, team performance  and compliance with company procedures throughout the venue. 

Essential Duties and Responsibilities 

• Leading all operational teams on shift, ensuring service standards are maintained  across the bar, restaurant and Putters attraction. 

• Managing guest flow and staffing levels throughout the venue.  

• Acting as the senior manager on duty and primary escalation point for operational  and guest-related issues. 

• Managing customer complaints and service recovery.  

• Supporting the safe and compliant operation of the venue.  

• Delivering shift briefings and team communications.  

• Completing opening and closing procedures across all operational departments.

• Deputising for the Restaurant and Bar Manager when required. 

• Managing staffing levels, breaks and team deployment throughout the venue.

• Escalating operational issues to the Restaurant and Bar Manager where appropriate. 

• Supporting the delivery of corporate events, private hires and group bookings.

• Monitoring standards of cleanliness, presentation and health & safety across all  operational areas. 

Skills

Technical 

Competence in more than one of the following technical/job specific skills:

• 3-5 years of hospitality, leisure or competitive socialising experience. 

• 2 years of supervisory or management experience.  

• Experience leading multiple operational teams simultaneously.  

• Experience working in high-volume guest-facing environments.  

• Experience managing customer complaints and service recovery. 

• Experience with opening and closing procedures.  

• Competent use of POS systems and operational reporting processes. 

Personal  

Competence in all of the following personal skills is required for this role:

• Flexibility to work regular evenings and weekends  

• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider  team. 

• Engaging and pleasant persona to extend the customer experience • Strong leadership qualities. 

• A keen eye for detail, never compromising on standards and keen to deliver an  amazing service. 

• Ability to think on your feet and adapt to the exciting changes of a growing company  • Proactively making suggestions for improving the way we work and the service we  offer. 

• Ability to prioritise and make effective decisions in a fast-paced operational  environment. 

• Excellent verbal and written English is required for this role. 

Education and Experience 

• Personal License preferred