Job Title: Office Administrator

Department: Venue Leadership team

Location: THE CUBE Chicago

Position Summary:

The Office Administrator provides support to the venue leadership team with onboarding and general office responsibilities. This role will support the coordination of payroll data and processing, assisting HR platform processes and procedures, maintaining records and files, supporting associate relations, and assisting with guest services and HR clerical duties. The Office Administrator will also act as point of contact for the UK based Head Office HR team.

Essential Duties and Responsibilities:

• Oversee and maintain all tasks related to back-office procedures and administrative systems.
• Coordinate payroll data and processing with UK Payroll team, including reconciling time and attendance, verifying hours worked, auditing gratuity sheets, reviewing daily punch in/out records, and making necessary adjustments.
• Serve as the primary point of contact for associates regarding HR platform processes and procedures, including payroll, benefits, timekeeping, and general HR-related questions.
• Support and maintain HR systems, ensuring accurate data entry, reporting, and compliance with company policies.
• Perform daily revenue reconciliation activities, including posting payments, recording transactions, and processing credit card charges and refunds in a cashless environment.
• Research and resolve billing discrepancies and credit card disputes as needed.
• Partner closely with venue leadership and corporate support teams to ensure policies and procedures are consistently followed.
• Assist management with recruitment processes including pre- and post-employment paperwork for hourly associates.
• Coordinate new hire onboarding, orientation, and required documentation including benefit enrollment and I-9 verification.
• Maintain associate files including performance records, attendance tracking, disciplinary documentation, and evaluations.

Other responsibilities:

• Track and manage office supplies, uniforms, and other administrative inventory.
• Prepare and process invoices and other business-related documentation.
• Maintain cleanliness, organization, and a professional office environment.
• Promote safe operational standards for both guests and associates.
• Support Urban Playground’s mission and values by fostering a respectful, positive, and professional workplace.
• Liaise with UPHQ teams.
• Complete other projects or duties as assigned.

Skills 

Technical 

• Associate degree or ~5 years of food & beverage or entertainment venue industry experience, including experience in an Office Administrative role.
• 2+ years of experience in payroll coordination or HR support functions.
• Highly organized with a strong ability to prioritize, multi-task, and work independently.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent data entry skills with strong accuracy and attention to detail.
• Strong technical aptitude and comfortable working within multiple software platforms to support associates and operations.

Personal

• Excellent verbal and written communication skills with the ability to make decisions independently.
• Strong interpersonal skills and the ability to handle confidential information with discretion.
• Experience managing and improving administrative processes.
• Full-time on-site position; must be able to work varied shifts, including evenings, weekends, and holidays.
• Occasional travel may be required.
• Must pass a post-offer background check.
• Restaurant experience and bookkeeping experience a plus.

Job Title: Office Administrator

Department: Venue Leadership team

Location: THE CUBE Chicago

Position Summary:

The Office Administrator provides support to the venue leadership team with onboarding and general office responsibilities. This role will support the coordination of payroll data and processing, assisting HR platform processes and procedures, maintaining records and files, supporting associate relations, and assisting with guest services and HR clerical duties. The Office Administrator will also act as point of contact for the UK based Head Office HR team.

Essential Duties and Responsibilities:

• Oversee and maintain all tasks related to back-office procedures and administrative systems.
• Coordinate payroll data and processing with UK Payroll team, including reconciling time and attendance, verifying hours worked, auditing gratuity sheets, reviewing daily punch in/out records, and making necessary adjustments.
• Serve as the primary point of contact for associates regarding HR platform processes and procedures, including payroll, benefits, timekeeping, and general HR-related questions.
• Support and maintain HR systems, ensuring accurate data entry, reporting, and compliance with company policies.
• Perform daily revenue reconciliation activities, including posting payments, recording transactions, and processing credit card charges and refunds in a cashless environment.
• Research and resolve billing discrepancies and credit card disputes as needed.
• Partner closely with venue leadership and corporate support teams to ensure policies and procedures are consistently followed.
• Assist management with recruitment processes including pre- and post-employment paperwork for hourly associates.
• Coordinate new hire onboarding, orientation, and required documentation including benefit enrollment and I-9 verification.
• Maintain associate files including performance records, attendance tracking, disciplinary documentation, and evaluations.

Other responsibilities:

• Track and manage office supplies, uniforms, and other administrative inventory.
• Prepare and process invoices and other business-related documentation.
• Maintain cleanliness, organization, and a professional office environment.
• Promote safe operational standards for both guests and associates.
• Support Urban Playground’s mission and values by fostering a respectful, positive, and professional workplace.
• Liaise with UPHQ teams.
• Complete other projects or duties as assigned.

Skills 

Technical 

• Associate degree or ~5 years of food & beverage or entertainment venue industry experience, including experience in an Office Administrative role.
• 2+ years of experience in payroll coordination or HR support functions.
• Highly organized with a strong ability to prioritize, multi-task, and work independently.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent data entry skills with strong accuracy and attention to detail.
• Strong technical aptitude and comfortable working within multiple software platforms to support associates and operations.

Personal

• Excellent verbal and written communication skills with the ability to make decisions independently.
• Strong interpersonal skills and the ability to handle confidential information with discretion.
• Experience managing and improving administrative processes.
• Full-time on-site position; must be able to work varied shifts, including evenings, weekends, and holidays.
• Occasional travel may be required.
• Must pass a post-offer background check.
• Restaurant experience and bookkeeping experience a plus.