Employee Records
{{'Back to all jobs' | translate}} {{'Back' | translate}}
Back to Hospitality Unite Jobs
Accessibility Icon Accessibility
Front Office Supervisor
Old Town Chambers, Autograph Collection
Front Office Supervisor
Old Town Chambers, Autograph Collection
Full Time
1 Year Experience
Coins Icon £28000 / Year
Front Office Supervisor
Old Town Chambers, Autograph Collection
Full Time
1 Year Experience
Coins Icon £28000 / Year
Skills
customer service
Fluent in English
administration skills
Microsoft Office
Get directions
expired job post
Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Old Town Chambers is a five-star luxury apartment hotel just off the Royal Mile, set within beautifully restored 15th-century buildings. Part of Marriott’s Autograph Collection, it offers stylish serviced apartments and exceptional guest experiences. Join our team and be part of Edinburgh’s historic heart.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more! 

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you'll be doing..

  • Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
  • Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
  • Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
  • Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
  • Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
  • Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
  • Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
  • Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.


    • WHAT WE NEED FROM YOU

    • A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
    • Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
    • Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
    • Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
    • Ready to make quick, confident decisions that keep things running smoothly.
    • High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

    EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please inform us.


    JOIN US 

    At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

    OUR HOTEL 

    Old Town Chambers is a five-star luxury apartment hotel just off the Royal Mile, set within beautifully restored 15th-century buildings. Part of Marriott’s Autograph Collection, it offers stylish serviced apartments and exceptional guest experiences. Join our team and be part of Edinburgh’s historic heart.

    OUR BENEFITS 

    You will have access to a benefits package we believe truly works for our people

    • Discounted hotel room rates for you and your friends & family
    • An additional day's leave for your birthday 
    • Enhanced Maternity, adoption & shared parental leave
    • Course Sponsorship 
    • 30% F&B discount at RBH hotels 
    • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
    • Flexible working arrangements
    • Wagestream - choose how and when you get paid 
    • Life Insurance 
    • Employee Assistance Programme 
    • Social and wellness events and activities all year round 
    • Free meals on duty saving you over £1000 per year

    And much much more! 

    A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

    What you'll be doing..

  • Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
  • Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
  • Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
  • Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
  • Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
  • Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
  • Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
  • Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.


    • WHAT WE NEED FROM YOU

    • A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
    • Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
    • Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
    • Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
    • Ready to make quick, confident decisions that keep things running smoothly.
    • High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

    EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please inform us.


    Front Office Supervisor
    Full Time
    1 Year Experience
    Coins Icon £28000 / Year
    Skills
    customer service
    Fluent in English
    administration skills
    Microsoft Office
    expired job post
    329 High Street, Edinburgh, EH1 1PN, United Kingdom
    Get directions