Ole and Steen UK Brand Cover
{{'Back to Hospitality Unite Jobs' | translate}}

Assistant Manager - Central London

Location
Summary
Assistant Manager - Central London
Salary From £26750 / Year
Schedule Full Time
Location London, UK

Assistant Manager - Central London


Description

Job Title: Assistant Manager

Reports To: General Manager

Job Overview

As an assistant manager at Ole & Steen you are responsible for supporting the General Manager in the day to day management of the business, executing all financial and food safety obligations to the highest standard. Leading by example at all times displaying exceptional hospitality and service along with enthusiasm and professionalism, in order to drive repeat business, success and brand loyalty

You will perform the duties of the role with our Brand Purpose and Values at the forefront of actions, behaviours and approach. Our brand purpose is to be a ‘ Better Bakery For All.’

Reconnecting: We do more than just make food, we build relationships.

Us All: On your side, like minded and inclusive

Goodness: The benefit of a balanced life and diet.

Real Food: Best Recipes, best ingredients, best processes

This is underpinned by our 3 core values:

Heart made

Ole & Steen always believed that if something was worth doing, it’s worth doing properly. Well, that’s a mentality and belief that we still live by today and it carries through everything we do. From hospitality and recipe development, to store design and sustainability initiatives. Everything we do, we throw ourselves into 100% with love and attention (however many tries it takes!)

Rustic, Refined

Born out of Ole & Steen’s mission to revolutionise the bread experience in Denmark, we have always been dedicated to taking rustic recipes and refining them. Delivering the simple beauty of Danish baking styles with an extra edge of quality, we elevate the taste to new heights through tirelessly perfected techniques and the finest quality fresh ingredients we can get our hands on.

Everyday Special

From the feeling you get when you step foot through our doors, to the delicious treats you bring back for your loved ones, we want Ole & Steen to be that extra special spark in your day. That’s why we go above and beyond to offer genuine, kind service. It’s also why we invest in beautiful interior design and quality furniture. But above all, it’s why we tirelessly craft our recipes to make sure that their tastes and textures are simply unforgettable.

Operational Excellence:

Run the shift in the absence of a senior manager

Follow all opening and closing procedures including cleaning recorded as per company’s requirements and brand standards.

To provide a clear handover during shift changes and ensure each shift is reviewed, handovers/briefings are carried out and action points are recorded and achieved

Agree and help to implement actions from both verbal and written feedback promptly and efficiently to continuously improve the guest experience

Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team

Contribute to weekly and/or monthly structured meetings with the management team to review progress and set weekly objectives/targets, sharing information, training and recognition.

Work closely with your management team to ensure that the teams fully understand each other’s roles and responsibilities and work as one team to deliver the best experience to our guests.

Be sufficiently competent in any team members role so that you can help or advise when needed

Have in depth knowledge of our food specifications, share that knowledge. Ensure that all dishes served to our guests adhere to them at all times.

Commerciality:

Driving the achievement of sales and other KPI’s as set by your General Manager and in-line with any marketing campaigns or promotional offers.

Incentivise your team to help you deliver your goals and drive sales performance in your business

Review and communicate financial information to assist in proactive and timely decision making

Control costs without compromising standards and customer experience

Cash up and float tills as required and ensure that the team adhere to correct till and cash handling policy. Ensure all other administration and paperwork is completed accurately, on time and in line with company’s requirements and audits.

Safety & Compliance:

To comply with all legislative and Company Food Hygiene and Health & Safety requirements and helps to promote a positive safety culture throughout the business

Achieve EHO and company’s auditing standards.

Be aware and seek to grow your knowledge in all legislative and company standards, policies and procedures such as Employment Law, Licensing Laws, financial management, security procures and others.

People:

Work closely with your GM and your Management team, fully understand and support each other.

To act as a role model for staff, reflecting its unique culture and belief in excellent standards at all times

To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work

Always resolve conflicts and concerns raised by your team promptly and effectively in line with company policies and procedures, seek help and advice from your General Manager & keep them informed

Promptly recognise and reward individual and team achievements. Communicate and implement all company reward and recognition initiatives. Give constructive feedback and share your ideas to ensure that we have rewards which are valued by our teams.

To support the recruitment and selection employees to the agreed staffing levels and develop the team to focus on guest experience and exceptional standards to maximise performance and reduce labour turnover

Support the delivery of all key training with the General Manager; identifying training needs and capability gaps within the team.

Know when it's time to have fun and it's time to roll your sleeves up and get stuck in

Bring energy & positivity into your bakery every day

Understand your own strengths, and opportunities for development

Give regular feedback to your team and invite regular feedback from them

Job Title: Assistant Manager

Reports To: General Manager

Job Overview

As an assistant manager at Ole & Steen you are responsible for supporting the General Manager in the day to day management of the business, executing all financial and food safety obligations to the highest standard. Leading by example at all times displaying exceptional hospitality and service along with enthusiasm and professionalism, in order to drive repeat business, success and brand loyalty

You will perform the duties of the role with our Brand Purpose and Values at the forefront of actions, behaviours and approach. Our brand purpose is to be a ‘ Better Bakery For All.’

Reconnecting: We do more than just make food, we build relationships.

Us All: On your side, like minded and inclusive

Goodness: The benefit of a balanced life and diet.

Real Food: Best Recipes, best ingredients, best processes

This is underpinned by our 3 core values:

Heart made

Ole & Steen always believed that if something was worth doing, it’s worth doing properly. Well, that’s a mentality and belief that we still live by today and it carries through everything we do. From hospitality and recipe development, to store design and sustainability initiatives. Everything we do, we throw ourselves into 100% with love and attention (however many tries it takes!)

Rustic, Refined

Born out of Ole & Steen’s mission to revolutionise the bread experience in Denmark, we have always been dedicated to taking rustic recipes and refining them. Delivering the simple beauty of Danish baking styles with an extra edge of quality, we elevate the taste to new heights through tirelessly perfected techniques and the finest quality fresh ingredients we can get our hands on.

Everyday Special

From the feeling you get when you step foot through our doors, to the delicious treats you bring back for your loved ones, we want Ole & Steen to be that extra special spark in your day. That’s why we go above and beyond to offer genuine, kind service. It’s also why we invest in beautiful interior design and quality furniture. But above all, it’s why we tirelessly craft our recipes to make sure that their tastes and textures are simply unforgettable.

Operational Excellence:

Run the shift in the absence of a senior manager

Follow all opening and closing procedures including cleaning recorded as per company’s requirements and brand standards.

To provide a clear handover during shift changes and ensure each shift is reviewed, handovers/briefings are carried out and action points are recorded and achieved

Agree and help to implement actions from both verbal and written feedback promptly and efficiently to continuously improve the guest experience

Demonstrate a high standard of bakery and personal presentation, ensuring good personal hygiene and uniform standards of self and team

Contribute to weekly and/or monthly structured meetings with the management team to review progress and set weekly objectives/targets, sharing information, training and recognition.

Work closely with your management team to ensure that the teams fully understand each other’s roles and responsibilities and work as one team to deliver the best experience to our guests.

Be sufficiently competent in any team members role so that you can help or advise when needed

Have in depth knowledge of our food specifications, share that knowledge. Ensure that all dishes served to our guests adhere to them at all times.

Commerciality:

Driving the achievement of sales and other KPI’s as set by your General Manager and in-line with any marketing campaigns or promotional offers.

Incentivise your team to help you deliver your goals and drive sales performance in your business

Review and communicate financial information to assist in proactive and timely decision making

Control costs without compromising standards and customer experience

Cash up and float tills as required and ensure that the team adhere to correct till and cash handling policy. Ensure all other administration and paperwork is completed accurately, on time and in line with company’s requirements and audits.

Safety & Compliance:

To comply with all legislative and Company Food Hygiene and Health & Safety requirements and helps to promote a positive safety culture throughout the business

Achieve EHO and company’s auditing standards.

Be aware and seek to grow your knowledge in all legislative and company standards, policies and procedures such as Employment Law, Licensing Laws, financial management, security procures and others.

People:

Work closely with your GM and your Management team, fully understand and support each other.

To act as a role model for staff, reflecting its unique culture and belief in excellent standards at all times

To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work

Always resolve conflicts and concerns raised by your team promptly and effectively in line with company policies and procedures, seek help and advice from your General Manager & keep them informed

Promptly recognise and reward individual and team achievements. Communicate and implement all company reward and recognition initiatives. Give constructive feedback and share your ideas to ensure that we have rewards which are valued by our teams.

To support the recruitment and selection employees to the agreed staffing levels and develop the team to focus on guest experience and exceptional standards to maximise performance and reduce labour turnover

Support the delivery of all key training with the General Manager; identifying training needs and capability gaps within the team.

Know when it's time to have fun and it's time to roll your sleeves up and get stuck in

Bring energy & positivity into your bakery every day

Understand your own strengths, and opportunities for development

Give regular feedback to your team and invite regular feedback from them


Details
Salary From £26750 / Year
Schedule Full Time
Location London, UK

Skills
Fast-Paced Experience
By applying you confirm you have these skills.

expired job post

London, UK