The Head of Central Restaurant Operations role is to build best-in-class operating capability across the UKI market by developing strategic relationships and providing operational leadership to our equity and franchise restaurants. The role will unlock growth by strengthening and challenging business operations, whilst developing new systems and procedures. Critically, the role will lead field and central teams through transformation, innovation and change to ensure success against our 1000-day strategy. This role will sit on the REX Leadership Team and work with the Chief Operations Officer on various department wide focuses. The REX Leadership Team work together on a variety of strategic projects whilst providing influence and direction setting before activity is implemented across the RSC (Restaurant Support Centre) and restaurants. The Head of Central Restaurant Operations plays a crucial part in bridging the gap between the RSC and restaurants, building critical relationships to ensure that all decisions and actions are considerate of field teams to maximise success. Global collaboration also plays a key part in this role as well as authentic leadership, strategic thinking, coaching skills and rigorous follow up  

The Role 

• Provide agitation, influence and challenge by working cross-functionally within the RSC to deliver a balance of continuous improvement on existing systems and processes, alongside positive new restaurant initiatives  
• Support the delivery of the 1000 day strategy
• Be a major thought leader on the growth opportunities for KFC UK  
• Collaborate with senior leaders to build restaurant capability and minimize brand risk, maintaining brand standards, FPM and IFA compliance. 
• Be the gatekeeper of operational activity – working with relevant stakeholders to agreed standards and timelines. 
• Own the communications from the RSC to the field, ensuring it lands in the most effective way in restaurant. 
• Attend and participate in all comms meetings to present, facilitate and add clarity to content. Ensure relevant audience attendance and participation. 
• Design and agree a calendar of operational initiatives and events across the year. 
• Execute and implement cross-functional projects that land in restaurant, ensuring a maniacal focus on end user experience. Working tirelessly with the team to deliver amazing standards and service for our guests. Showing generosity in your work and gives great coaching and has a ‘take the team with you’ mindset. 
• Spend time in the field with Senior Operators – ensuring operational knowledge remains current and to agitate improvement and change. 
• Work in partnership with Franchise and Equity leaders to ensure partners have access, influence and input on future facing projects. • Lay foundations for the growth of the brand over the next 10+ years by leading projects linked directly to key growth drivers for the UKI market. 
• Lead the restaurant innovation agenda by being a catalyst for transformational change to shape the “Kitchen of the future”. 
• Utilise Monday.com to manage projects, performance and track interventions.   

Experince 

• Good level of operational and people & culture knowledge 
• Experience of working in a fast paced environment 
• QSR/Retail operational experience and commercial acumen  

About You 

• Degree is preferred, but not critical to the role 
• Ability to influence senior leaders both internally and externally to KFC
•  Consistently high communication skills both written and verbal 
• Analytical thinker who is capable of understanding root cause analysis, and applying actions to drive consistent change • Outstanding action driving ability, and attention to detail in managing process  

UNITED BY THE BUCKET

At KFC, we’re all about flavour. That perfect blend of herbs and spices that makes everything so finger lickin’ good. But our blend over bland approach doesn’t just apply to our chicken. We value, support and celebrate all the things that make our KFCers authentic and original.  Because whatever your flavour – your ability, age, background, ethnicity, gender, religion or sexual orientation - we’re all united by the bucket. 

If you need reasonable adjustment as part of your application or interview process, don’t hesitate to let us know.

Are you ready to follow in the Colonel’s footsteps? Apply now!

The Head of Central Restaurant Operations role is to build best-in-class operating capability across the UKI market by developing strategic relationships and providing operational leadership to our equity and franchise restaurants. The role will unlock growth by strengthening and challenging business operations, whilst developing new systems and procedures. Critically, the role will lead field and central teams through transformation, innovation and change to ensure success against our 1000-day strategy. This role will sit on the REX Leadership Team and work with the Chief Operations Officer on various department wide focuses. The REX Leadership Team work together on a variety of strategic projects whilst providing influence and direction setting before activity is implemented across the RSC (Restaurant Support Centre) and restaurants. The Head of Central Restaurant Operations plays a crucial part in bridging the gap between the RSC and restaurants, building critical relationships to ensure that all decisions and actions are considerate of field teams to maximise success. Global collaboration also plays a key part in this role as well as authentic leadership, strategic thinking, coaching skills and rigorous follow up  

The Role 

• Provide agitation, influence and challenge by working cross-functionally within the RSC to deliver a balance of continuous improvement on existing systems and processes, alongside positive new restaurant initiatives  
• Support the delivery of the 1000 day strategy
• Be a major thought leader on the growth opportunities for KFC UK  
• Collaborate with senior leaders to build restaurant capability and minimize brand risk, maintaining brand standards, FPM and IFA compliance. 
• Be the gatekeeper of operational activity – working with relevant stakeholders to agreed standards and timelines. 
• Own the communications from the RSC to the field, ensuring it lands in the most effective way in restaurant. 
• Attend and participate in all comms meetings to present, facilitate and add clarity to content. Ensure relevant audience attendance and participation. 
• Design and agree a calendar of operational initiatives and events across the year. 
• Execute and implement cross-functional projects that land in restaurant, ensuring a maniacal focus on end user experience. Working tirelessly with the team to deliver amazing standards and service for our guests. Showing generosity in your work and gives great coaching and has a ‘take the team with you’ mindset. 
• Spend time in the field with Senior Operators – ensuring operational knowledge remains current and to agitate improvement and change. 
• Work in partnership with Franchise and Equity leaders to ensure partners have access, influence and input on future facing projects. • Lay foundations for the growth of the brand over the next 10+ years by leading projects linked directly to key growth drivers for the UKI market. 
• Lead the restaurant innovation agenda by being a catalyst for transformational change to shape the “Kitchen of the future”. 
• Utilise Monday.com to manage projects, performance and track interventions.   

Experince 

• Good level of operational and people & culture knowledge 
• Experience of working in a fast paced environment 
• QSR/Retail operational experience and commercial acumen  

About You 

• Degree is preferred, but not critical to the role 
• Ability to influence senior leaders both internally and externally to KFC
•  Consistently high communication skills both written and verbal 
• Analytical thinker who is capable of understanding root cause analysis, and applying actions to drive consistent change • Outstanding action driving ability, and attention to detail in managing process  

UNITED BY THE BUCKET

At KFC, we’re all about flavour. That perfect blend of herbs and spices that makes everything so finger lickin’ good. But our blend over bland approach doesn’t just apply to our chicken. We value, support and celebrate all the things that make our KFCers authentic and original.  Because whatever your flavour – your ability, age, background, ethnicity, gender, religion or sexual orientation - we’re all united by the bucket. 

If you need reasonable adjustment as part of your application or interview process, don’t hesitate to let us know.

Are you ready to follow in the Colonel’s footsteps? Apply now!