People: Our teams are the most important people in our business, and our Restaurant Managers (RGM) are the #1 and most important Leaders in the brand.  

• Build people capability across your area through a focus on functional know-how and leadership competencies. 
• Partner with your area People Capability Coach to drive laser-focused action to cultivate talent and unlock capability. 
• Create clear and robust long-term succession plans to grow your area people capability, often thinking 3 or 4 moves into the future. 
• Be able to flex your leadership style to engage with individuals at every level in our business, right from team members through to the management team. 
• Have the acute ability to spot, recruit and nurture the very best, high-potential talent for our business. 
• Dynamically lead your area by leveraging your team’s capability, to support both individual and team growth. 
• Develop a “high performing” team and support the development of other Area Coaches in our brand across both equity and franchise-owned businesses. 
• Be able to analyse area and restaurant performance, to identify the root cause of opportunities, and develop strategies to deliver improved results through your team. 
• Encourage your team to take full ownership and accountability for results, and follow up through robust performance management. 
• Contribute to both area and business talent growth by supporting assessment centres and cross-functional mentoring. 
• Champion our unique culture at all levels, casting a leadership shadow which pulls others closer to our Yum Leadership Competencies, and our Colonels Values.  
• Drive our unique recognition culture (internally and externally to the organisation) using the KFC tools and processes and own a personal recognition award. 
• Be self-aware of your own strengths and development areas, and show humility when discussing and sharing opportunities. 
• Have the ability to engage, communicate and inspire your teams to your shared vision. 

Guest Experience: Enhance our guest experience and lead the restaurant standards revolution  

• Lead the focus on guest experience, to elevate our business as a ‘Fast Good’ QSR brand, by ensuring your teams deliver world-class service to every one of our restaurant guests. 
• Lead from the front by role-modelling guest engagement and interaction, both in and out of the restaurant. 
• Utilise our Guest reporting tools to understand the key drivers and blockers for guest experience in your restaurant portfolio, and develop appropriate tactics to resolve opportunity areas. 
• Work in partnership with our internal guest excellence team, and external guest service partners to enhance our guest experience in restaurants, and remedy issues whenever they occur. 
• Partner with internal guests (HR, Asset Protection, Development, Training) to improve area and business performance. 
• Leverage external partnerships to develop KFC as the no.1 big-hearted restaurant company. 
• Challenge processes and activities to make our operations “simpler, better, and smarter” for our guests and teams in restaurants. 
• Ensure we deliver industry-leading standards concerning both Health & Safety and Food Safety regulations in our restaurants. 
• Ensure we run great restaurants by achieving consistent pass ratings on ROCC, our internal audit process. 
• Effectively manage your portfolio to ensure restaurants don’t present a risk to our brand, and where they do, lead immediate and impactful actions to quickly fix. 

Business: Strengthen and boost the progression of our already rapidly growing business. 

• Lead a portfolio of our prestigious Equity 50 restaurants in the UK; some of our largest, most profitable and brand-leading restaurants. 
• Have a maniacal focus on driving sustainable profit growth across all profit metrics. 
• Support in transforming our restaurant planning process, to help us drive explosive Unit Contribution across the Equity restaurant estate. 
• Have the ability to identify and develop commercial action plans that drive sustainable sales growth for the business. 
• Ensure a sales culture at all levels, with a specific focus towards our sales enabling metrics (or FADS); Forecasting, Product Availability, Deployment, and Speed of service. 
• Support with the growth of new revenue streams such as home delivery, and leverage relationships in both our delivery team and external partners to grow fast. 
• Work alongside our Restaurant Excellence Team (REX), to develop new ways for our business to improve operational capability and unlock growth, both now, and in the future 
• Exceed all hurdle targets for new store openings and image enhancements, including the support of new asset types to unlock market accessibility. 

What we’d love from you About You 

• Generous pension with up to 11% company contribution.
• ‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.
• Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).
• You can buy or sell up to 5 extra days of your core annual leave allowance each year.
• After 5 years’ service, annual holiday allowance increases to 30 days.
• Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.
• Wellness– We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1:1 Mental Health coaching sessions with our partner Sanctus.
• Private healthcare, including access to Digital GP, with the option to increase to include family cover.
• Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.
• Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.
• Study Support may be available for job-related qualifications.
• Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.
• Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.

People: Our teams are the most important people in our business, and our Restaurant Managers (RGM) are the #1 and most important Leaders in the brand.  

• Build people capability across your area through a focus on functional know-how and leadership competencies. 
• Partner with your area People Capability Coach to drive laser-focused action to cultivate talent and unlock capability. 
• Create clear and robust long-term succession plans to grow your area people capability, often thinking 3 or 4 moves into the future. 
• Be able to flex your leadership style to engage with individuals at every level in our business, right from team members through to the management team. 
• Have the acute ability to spot, recruit and nurture the very best, high-potential talent for our business. 
• Dynamically lead your area by leveraging your team’s capability, to support both individual and team growth. 
• Develop a “high performing” team and support the development of other Area Coaches in our brand across both equity and franchise-owned businesses. 
• Be able to analyse area and restaurant performance, to identify the root cause of opportunities, and develop strategies to deliver improved results through your team. 
• Encourage your team to take full ownership and accountability for results, and follow up through robust performance management. 
• Contribute to both area and business talent growth by supporting assessment centres and cross-functional mentoring. 
• Champion our unique culture at all levels, casting a leadership shadow which pulls others closer to our Yum Leadership Competencies, and our Colonels Values.  
• Drive our unique recognition culture (internally and externally to the organisation) using the KFC tools and processes and own a personal recognition award. 
• Be self-aware of your own strengths and development areas, and show humility when discussing and sharing opportunities. 
• Have the ability to engage, communicate and inspire your teams to your shared vision. 

Guest Experience: Enhance our guest experience and lead the restaurant standards revolution  

• Lead the focus on guest experience, to elevate our business as a ‘Fast Good’ QSR brand, by ensuring your teams deliver world-class service to every one of our restaurant guests. 
• Lead from the front by role-modelling guest engagement and interaction, both in and out of the restaurant. 
• Utilise our Guest reporting tools to understand the key drivers and blockers for guest experience in your restaurant portfolio, and develop appropriate tactics to resolve opportunity areas. 
• Work in partnership with our internal guest excellence team, and external guest service partners to enhance our guest experience in restaurants, and remedy issues whenever they occur. 
• Partner with internal guests (HR, Asset Protection, Development, Training) to improve area and business performance. 
• Leverage external partnerships to develop KFC as the no.1 big-hearted restaurant company. 
• Challenge processes and activities to make our operations “simpler, better, and smarter” for our guests and teams in restaurants. 
• Ensure we deliver industry-leading standards concerning both Health & Safety and Food Safety regulations in our restaurants. 
• Ensure we run great restaurants by achieving consistent pass ratings on ROCC, our internal audit process. 
• Effectively manage your portfolio to ensure restaurants don’t present a risk to our brand, and where they do, lead immediate and impactful actions to quickly fix. 

Business: Strengthen and boost the progression of our already rapidly growing business. 

• Lead a portfolio of our prestigious Equity 50 restaurants in the UK; some of our largest, most profitable and brand-leading restaurants. 
• Have a maniacal focus on driving sustainable profit growth across all profit metrics. 
• Support in transforming our restaurant planning process, to help us drive explosive Unit Contribution across the Equity restaurant estate. 
• Have the ability to identify and develop commercial action plans that drive sustainable sales growth for the business. 
• Ensure a sales culture at all levels, with a specific focus towards our sales enabling metrics (or FADS); Forecasting, Product Availability, Deployment, and Speed of service. 
• Support with the growth of new revenue streams such as home delivery, and leverage relationships in both our delivery team and external partners to grow fast. 
• Work alongside our Restaurant Excellence Team (REX), to develop new ways for our business to improve operational capability and unlock growth, both now, and in the future 
• Exceed all hurdle targets for new store openings and image enhancements, including the support of new asset types to unlock market accessibility. 

What we’d love from you About You 

• Generous pension with up to 11% company contribution.
• ‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.
• Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).
• You can buy or sell up to 5 extra days of your core annual leave allowance each year.
• After 5 years’ service, annual holiday allowance increases to 30 days.
• Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.
• Wellness– We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1:1 Mental Health coaching sessions with our partner Sanctus.
• Private healthcare, including access to Digital GP, with the option to increase to include family cover.
• Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.
• Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.
• Study Support may be available for job-related qualifications.
• Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.
• Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.