Night Porter – Supervisor (Fixed-Term Contract)

Location: Orsett Hall Hotel, Restaurant & Spa
Department: Front of House
Reporting to: Front of House Manager / General Manager

About Us

Orsett Hall is a four-star hotel, restaurant, spa, and events venue set within beautiful countryside surroundings. We are known for delivering exceptional guest experiences.

We are currently seeking a Night Porter - Supervisor to join our Front of House team and take responsibility for the smooth running of the hotel overnight.

The Role

This is a key overnight position where you will combine supervisory responsibilities with hands-on operational duties. You will ensure the safety, security, and comfort of our guests while maintaining high standards across all areas of the hotel.

Key Responsibilities

• Overseeing the smooth operation of the hotel during night shifts
• Supervising night porters and support Front of House operations
• Carrying out guest check-ins and check-outs, including late arrivals and early departures
• Delivering excellent customer service and handle guest queries or issues promptly
• Conducting regular security checks, fire walks, and ensure full health & safety compliance
• Ensuring the hotel is secure, including locking doors and checking lighting and fire exits
• Providing room service and bar service during the night
• Preparing and set up function rooms, conferences, weddings, and events to required standards
• Assisting with breakfast preparation when required
• Maintaining cleanliness in public areas, including lounges
• Ensuring all equipment is safely stored and switched off when not in use
• Completing detailed night reports, logging incidents, maintenance issues, and guest feedback
• Providing clear handover to morning teams

What We’re Looking For

• Have previous experience in hospitality, ideally within a hotel environment
• Have supervisory experience or readiness to step into a leadership role
• Have excellent customer service skills with a professional and friendly approach
• Have the ability to work independently and take ownership of the night operation
• Have good communication and organisational skills
• Have a flexible approach to working hours, including nights and weekends
• Have high standards of personal presentation

Personal Attributes

• Be self-motivated and proactive
• Be reliable, responsible, and trustworthy
• Be calm under pressure with good problem-solving skills
• Be committed to maintaining high standards of service and safety

Why Join Orsett Hall?

• Work in a well-established and respected hospitality venue
• Be part of a supportive and professional team
• Opportunities for development and progression
• Staff benefits and discounts

Please note: This role is varied and requires flexibility. Duties may evolve in line with business needs.

Additional Information

• This is a fixed term contract until 13 July 2026
• Working 5 out of 7 days per week including weekends and bank holidays
• 40 hours per week
• Working Hours: 2230hrs-0700hrs daily
• Hourly Rate: £15 per hour

Night Porter – Supervisor (Fixed-Term Contract)

Location: Orsett Hall Hotel, Restaurant & Spa
Department: Front of House
Reporting to: Front of House Manager / General Manager

About Us

Orsett Hall is a four-star hotel, restaurant, spa, and events venue set within beautiful countryside surroundings. We are known for delivering exceptional guest experiences.

We are currently seeking a Night Porter - Supervisor to join our Front of House team and take responsibility for the smooth running of the hotel overnight.

The Role

This is a key overnight position where you will combine supervisory responsibilities with hands-on operational duties. You will ensure the safety, security, and comfort of our guests while maintaining high standards across all areas of the hotel.

Key Responsibilities

• Overseeing the smooth operation of the hotel during night shifts
• Supervising night porters and support Front of House operations
• Carrying out guest check-ins and check-outs, including late arrivals and early departures
• Delivering excellent customer service and handle guest queries or issues promptly
• Conducting regular security checks, fire walks, and ensure full health & safety compliance
• Ensuring the hotel is secure, including locking doors and checking lighting and fire exits
• Providing room service and bar service during the night
• Preparing and set up function rooms, conferences, weddings, and events to required standards
• Assisting with breakfast preparation when required
• Maintaining cleanliness in public areas, including lounges
• Ensuring all equipment is safely stored and switched off when not in use
• Completing detailed night reports, logging incidents, maintenance issues, and guest feedback
• Providing clear handover to morning teams

What We’re Looking For

• Have previous experience in hospitality, ideally within a hotel environment
• Have supervisory experience or readiness to step into a leadership role
• Have excellent customer service skills with a professional and friendly approach
• Have the ability to work independently and take ownership of the night operation
• Have good communication and organisational skills
• Have a flexible approach to working hours, including nights and weekends
• Have high standards of personal presentation

Personal Attributes

• Be self-motivated and proactive
• Be reliable, responsible, and trustworthy
• Be calm under pressure with good problem-solving skills
• Be committed to maintaining high standards of service and safety

Why Join Orsett Hall?

• Work in a well-established and respected hospitality venue
• Be part of a supportive and professional team
• Opportunities for development and progression
• Staff benefits and discounts

Please note: This role is varied and requires flexibility. Duties may evolve in line with business needs.

Additional Information

• This is a fixed term contract until 13 July 2026
• Working 5 out of 7 days per week including weekends and bank holidays
• 40 hours per week
• Working Hours: 2230hrs-0700hrs daily
• Hourly Rate: £15 per hour