Customer Service Co-Ordinator

Join Our Online Seafood Market Team!

Rockfish, led by Mitch Tonks, founder and CEO, is a unique seafood business that catches, processes, local seafood through 11 restaurants across Devon and Dorset and delivers seafood to people’s homes via our Online Seafood Market all over the UK. Mitch is one of the leading and most credible voices in seafood in the UK.

Proudly voted one of the Top 50 BEST COMPANIES and Top 10 in HOSPITALITY to work for in the UK, were looking for a Customer Service Co-ordinator to be the voice and heart of our Online Seafood Market.

As the first point of contact, you’ll help customers via email, phone, social media and internal communication channels ensuring they receive all the information and support they need to enjoy our seafood at its finest.

You will be based at our office right on the quayside at Brixham fish market, you will have passion for customer experience and thrive in a fast-paced environment.

What You'll Be Doing:

• Responding to customer enquiries across email, phone, and social channels
• Managing support tickets using Zoho Desk
• Troubleshooting order issues and assisting with returns
• Helping customers with product advice and guiding them through purchases
• Engaging with followers and customers on social media
• Updating FAQs and website info to improve the customer journey
• Sharing customer feedback with the operations and marketing teams
• Supporting with data entry, reporting, and general office tasks
• Assisting restaurant teams with communications during staff holidays

What We’re Looking For:

• Experience using CRM/ticketing systems (Zoho Desk is a plus!)
• Strong IT skills—Word, Excel, and quick, accurate typing - proof reading essential
• Excellent written and verbal communication
• A friendly, proactive mindset and a genuine love for helping people
• Ability to work independently on Saturdays from home

What’s in it for you.

· Competitive salary

· 40 hours per week - MONDAY TO FRIDAY

· Hours of work are 9am -5.30pm based at our Brixham offices on the Quayside

· Christmas off

· 28 days holiday (pro-rata) + your birthday off

· 50% off dining at all Rockfish locations and The Seahorse

· Access to Rockfish paddleboards on breaks!

· Health & wellbeing support 24/7 (counselling, financial, legal)

· 5-year service awards

· 4-week paid sabbatical after 10 years

· Be part of something awesome – where it doesn’t feel like work!

Why Join Us?

This is a fantastic opportunity to be part of a growing, passionate seafood business in a truly unique setting. You’ll work just steps away from where our seafood is landed and processed giving you unbeatable access to the team and products you’re representing.

If you're ready to dive into a rewarding role where no two days are the same, we’d love to hear from you!

Customer Service Co-Ordinator

Join Our Online Seafood Market Team!

Rockfish, led by Mitch Tonks, founder and CEO, is a unique seafood business that catches, processes, local seafood through 11 restaurants across Devon and Dorset and delivers seafood to people’s homes via our Online Seafood Market all over the UK. Mitch is one of the leading and most credible voices in seafood in the UK.

Proudly voted one of the Top 50 BEST COMPANIES and Top 10 in HOSPITALITY to work for in the UK, were looking for a Customer Service Co-ordinator to be the voice and heart of our Online Seafood Market.

As the first point of contact, you’ll help customers via email, phone, social media and internal communication channels ensuring they receive all the information and support they need to enjoy our seafood at its finest.

You will be based at our office right on the quayside at Brixham fish market, you will have passion for customer experience and thrive in a fast-paced environment.

What You'll Be Doing:

• Responding to customer enquiries across email, phone, and social channels
• Managing support tickets using Zoho Desk
• Troubleshooting order issues and assisting with returns
• Helping customers with product advice and guiding them through purchases
• Engaging with followers and customers on social media
• Updating FAQs and website info to improve the customer journey
• Sharing customer feedback with the operations and marketing teams
• Supporting with data entry, reporting, and general office tasks
• Assisting restaurant teams with communications during staff holidays

What We’re Looking For:

• Experience using CRM/ticketing systems (Zoho Desk is a plus!)
• Strong IT skills—Word, Excel, and quick, accurate typing - proof reading essential
• Excellent written and verbal communication
• A friendly, proactive mindset and a genuine love for helping people
• Ability to work independently on Saturdays from home

What’s in it for you.

· Competitive salary

· 40 hours per week - MONDAY TO FRIDAY

· Hours of work are 9am -5.30pm based at our Brixham offices on the Quayside

· Christmas off

· 28 days holiday (pro-rata) + your birthday off

· 50% off dining at all Rockfish locations and The Seahorse

· Access to Rockfish paddleboards on breaks!

· Health & wellbeing support 24/7 (counselling, financial, legal)

· 5-year service awards

· 4-week paid sabbatical after 10 years

· Be part of something awesome – where it doesn’t feel like work!

Why Join Us?

This is a fantastic opportunity to be part of a growing, passionate seafood business in a truly unique setting. You’ll work just steps away from where our seafood is landed and processed giving you unbeatable access to the team and products you’re representing.

If you're ready to dive into a rewarding role where no two days are the same, we’d love to hear from you!