Role Purpose

The Contact Centre Team Leader is responsible for leading, motivating, and coaching a team of Contact Centre Advisors to elevate our customer experience. This role plays a crucial part in ensuring customer satisfaction by overseeing the handling of customer queries, resolution of issues, and promotion of products or services. The Team Leader will drive team performance against key metrics, maintain high-quality service standards, and ensure adherence to company values and policies. The Team Leader role is a hybrid role with 60% focus on customer contact and 40% Team Leader Due to the seasonal nature of our business, a flexible approach to working hours is essential.

Benefits

• Industry-leading pay
• Company Bonus Scheme
• 50p hot drinks on shift
• 50% off hot drinks while on shift
• 50% off you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 25 days holiday + bank holidays
• Increased holiday leave with service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Role Purpose

The Contact Centre Team Leader is responsible for leading, motivating, and coaching a team of Contact Centre Advisors to elevate our customer experience. This role plays a crucial part in ensuring customer satisfaction by overseeing the handling of customer queries, resolution of issues, and promotion of products or services. The Team Leader will drive team performance against key metrics, maintain high-quality service standards, and ensure adherence to company values and policies. The Team Leader role is a hybrid role with 60% focus on customer contact and 40% Team Leader Due to the seasonal nature of our business, a flexible approach to working hours is essential.

Benefits

• Industry-leading pay
• Company Bonus Scheme
• 50p hot drinks on shift
• 50% off hot drinks while on shift
• 50% off you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 25 days holiday + bank holidays
• Increased holiday leave with service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores