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Contact Centre - Sales Lead
Oxygen - Contact Centre
Contact Centre - Sales Lead
Oxygen - Contact Centre
Full Time
1
Year
Experience
£25545 / Year
Contact Centre - Sales Lead
Oxygen - Contact Centre
Full Time
1
Year
Experience
£25545 / Year
Skills
Customer service experience
Problem solving
Description
Customer experience and sales advisor- 37.5 hours per week full time. Full availability needed.
We are looking for a dynamic and commercially focused customer service & Sales professional to help elevate our customer journey and drive revenue across our portfolio of parks and brands.
In this role, you will be responsible for delivering an outstanding end-to-end customer experience while proactively converting enquiries into bookings and maximising customer value. You will manage customer interactions, support administrative processes, and identify opportunities to drive sales and repeat visits across the portfolio of parks and brands.
Due to the seasonal nature of the business, a flexible approach to working hours is required, along with the ability to support across the full portfolio of parks and adapt to changing business needs.
Skills and experience:
- • Excellent communication skills, both verbal and written.
- • Ability to promote products and services to customers to improve their experience and grow the business.
- • Strong problem-solving and decision-making abilities.
- • Ability to work effectively under pressure.
- • Customer-oriented mindset with a passion for providing exceptional service.
- • Proficiency with computer systems and software.
- Previous experience in customer service and contact centre is preferred but not required.
Benefits:
- Industry-leading pay
- Birthday leave
- Enhanced maternity/paternity
- Company Bonus Scheme
- Company Sick Pay
- 50% off food and drinks while on shift
- 50p hot drinks
- 50% off for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25 days holiday + bank holidays
- Increased holiday leave at 2 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
Customer experience and sales advisor- 37.5 hours per week full time. Full availability needed.
We are looking for a dynamic and commercially focused customer service & Sales professional to help elevate our customer journey and drive revenue across our portfolio of parks and brands.
In this role, you will be responsible for delivering an outstanding end-to-end customer experience while proactively converting enquiries into bookings and maximising customer value. You will manage customer interactions, support administrative processes, and identify opportunities to drive sales and repeat visits across the portfolio of parks and brands.
Due to the seasonal nature of the business, a flexible approach to working hours is required, along with the ability to support across the full portfolio of parks and adapt to changing business needs.
Skills and experience:
- • Excellent communication skills, both verbal and written.
- • Ability to promote products and services to customers to improve their experience and grow the business.
- • Strong problem-solving and decision-making abilities.
- • Ability to work effectively under pressure.
- • Customer-oriented mindset with a passion for providing exceptional service.
- • Proficiency with computer systems and software.
- Previous experience in customer service and contact centre is preferred but not required.
Benefits:
- Industry-leading pay
- Birthday leave
- Enhanced maternity/paternity
- Company Bonus Scheme
- Company Sick Pay
- 50% off food and drinks while on shift
- 50p hot drinks
- 50% off for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25 days holiday + bank holidays
- Increased holiday leave at 2 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
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Contact Centre - Sales Lead
Full Time
1
Year
Experience
£25545 / Year
Skills
Customer service experience
Problem solving
expired job post
Oxygen ActivePlay, 8 Bridgewater Close, Reading, RG30 1JT, United Kingdom