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Customer Experience and Sales Advisor
Oxygen - Contact Centre
Customer Experience and Sales Advisor
Oxygen - Contact Centre
Full Time
2
Years
Experience
£25545 / Year
Customer Experience and Sales Advisor
Oxygen - Contact Centre
Full Time
2
Years
Experience
£25545 / Year
Skills
Customer service
Tech savvy
Problem solving
Description
We are looking for a dynamic and commercially focused customer service & Sales professional to help elevate our customer journey and drive revenue across our portfolio of parks and brands.
In this role, you will be responsible for delivering an outstanding end-to-end customer experience while proactively converting enquiries into bookings and maximising customer value. You will manage customer interactions, support administrative processes, and identify opportunities to drive sales and repeat visits across the portfolio of parks and brands.
Due to the seasonal nature of the business, a flexible approach to working hours is required, along with the ability to support across the full portfolio of parks and adapt to changing business needs.
This is a full time 37.5 hour per week role. You will need to be fully flexible across 7 days per week.
Skills and Experience:
•Excellent communication skills,
both verbal and written.
•Ability to promote products and
services to customers to improve their experience and grow the business.
•Strong problem-solving and
decision-making abilities.
•Ability to work effectively under
pressure.
•Customer-oriented mindset with a
passion for providing exceptional service.
•Proficiency with computer systems
and software.
•Previous experience in customer
service and contact centre is preferred but not required.
Benefits:
- Industry-leading pay
- Company Bonus Scheme
- 50% off food and drinks while on shift
- 50p off hot drinks while on shift
- 50% off for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25% off food and drink when not on shift
- 20 days holiday + bank holidays
- Increased holiday leave at 2 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
We are looking for a dynamic and commercially focused customer service & Sales professional to help elevate our customer journey and drive revenue across our portfolio of parks and brands.
In this role, you will be responsible for delivering an outstanding end-to-end customer experience while proactively converting enquiries into bookings and maximising customer value. You will manage customer interactions, support administrative processes, and identify opportunities to drive sales and repeat visits across the portfolio of parks and brands.
Due to the seasonal nature of the business, a flexible approach to working hours is required, along with the ability to support across the full portfolio of parks and adapt to changing business needs.
This is a full time 37.5 hour per week role. You will need to be fully flexible across 7 days per week.
Skills and Experience:
•Excellent communication skills,
both verbal and written.
•Ability to promote products and
services to customers to improve their experience and grow the business.
•Strong problem-solving and
decision-making abilities.
•Ability to work effectively under
pressure.
•Customer-oriented mindset with a
passion for providing exceptional service.
•Proficiency with computer systems
and software.
•Previous experience in customer
service and contact centre is preferred but not required.
Benefits:
- Industry-leading pay
- Company Bonus Scheme
- 50% off food and drinks while on shift
- 50p off hot drinks while on shift
- 50% off for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25% off food and drink when not on shift
- 20 days holiday + bank holidays
- Increased holiday leave at 2 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
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Customer Experience and Sales Advisor
Full Time
2
Years
Experience
£25545 / Year
Skills
Customer service
Tech savvy
Problem solving
Oxygen ActivePlay, 8 Bridgewater Close, Reading, RG30 1JT, United Kingdom