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Assistant General Manager
Empire Headquarters | Pret A Manger
Assistant General Manager
Empire Headquarters | Pret A Manger
Full Time
$68000 - $75000 / Year
Assistant General Manager
Empire Headquarters | Pret A Manger
Full Time
$68000 - $75000 / Year
Skills
Leadership
Description
Assistant General Manager
About Pret A Manger: Building the US Future of a Beloved Global Brand
Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.
This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.
As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.
Join us in writing the next chapter of Pret in America.
The Role
As an Assistant General Manager at Pret, you are a key leader within the shop that ensures we deliver strong operational performance and exceptional guest experiences. You help oversee day-to-day shop operations including staffing, scheduling, food production, and guest service while ensuring the shop runs efficiently, safely, and in alignment with Pret’s standards.
Assistant General Managers lead from the front. When the shop gets busy, you are on the floor supporting the team, coaching in real time, and ensuring guests receive the warm, fast, and personal service Pret is known for. You also play a critical role in developing team members and preparing the next generation of Pret leaders.
Key Responsibilities
Own Full Shop Performance
Drive strong transaction growth and operational efficiency
Analyze performance trends and take decisive action to improve results
Operate with urgency to close performance gaps and deliver against targets
Build and Develop High-Performing Teams
Assist in recruiting, hiring, and onboarding Shop Leaders and team members
Foster a culture of accountability, teamwork, and positive energy within the shop
Identify and develop future leaders to build a strong internal bench
Deliver Exceptional Guest Experience
Model Pret’s standards of hospitality on the shop floor
Create a consistently warm, fast, and personal guest experience
Coach in real time to improve service behaviors and guest engagement
Resolve guest concerns professionally and efficiently
Operational Excellence and Compliance
Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications
Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
Ensure full compliance with company policies, food safety, and health & safety regulations
Maintain exceptional cleanliness and operational standards
Learn how to analyze historical data, sales trends, and upcoming promotions to optimize production levels
Qualifications
Required Experience
2+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments
Experience supporting operational performance and service standards in a fast paced and high volume settings
Strong communication and problem-solving skills
NYC Food Handlers Card
Available to work +50 hours
Led a team of greater than 15 employees
Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
Education
Bachelor's degree Preferred
Salary Range
The pay range for this role is $68,000 - $75,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
About Us:
Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City.
We are an Equal Opportunity Employer
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Assistant General Manager
About Pret A Manger: Building the US Future of a Beloved Global Brand
Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.
This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.
As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong.
Join us in writing the next chapter of Pret in America.
The Role
As an Assistant General Manager at Pret, you are a key leader within the shop that ensures we deliver strong operational performance and exceptional guest experiences. You help oversee day-to-day shop operations including staffing, scheduling, food production, and guest service while ensuring the shop runs efficiently, safely, and in alignment with Pret’s standards.
Assistant General Managers lead from the front. When the shop gets busy, you are on the floor supporting the team, coaching in real time, and ensuring guests receive the warm, fast, and personal service Pret is known for. You also play a critical role in developing team members and preparing the next generation of Pret leaders.
Key Responsibilities
Own Full Shop Performance
Drive strong transaction growth and operational efficiency
Analyze performance trends and take decisive action to improve results
Operate with urgency to close performance gaps and deliver against targets
Build and Develop High-Performing Teams
Assist in recruiting, hiring, and onboarding Shop Leaders and team members
Foster a culture of accountability, teamwork, and positive energy within the shop
Identify and develop future leaders to build a strong internal bench
Deliver Exceptional Guest Experience
Model Pret’s standards of hospitality on the shop floor
Create a consistently warm, fast, and personal guest experience
Coach in real time to improve service behaviors and guest engagement
Resolve guest concerns professionally and efficiently
Operational Excellence and Compliance
Ensure strict adherence to Pret’s recipes, food preparation standards, and product specifications
Maintain high-quality, fresh food production throughout the day, minimizing waste while protecting availability
Monitor waste and variance reporting, taking corrective action to improve forecasting accuracy
Ensure full compliance with company policies, food safety, and health & safety regulations
Maintain exceptional cleanliness and operational standards
Learn how to analyze historical data, sales trends, and upcoming promotions to optimize production levels
Qualifications
Required Experience
2+ years of management experience or equivalent leadership experience in restaurant, retail, or hospitality environments
Experience supporting operational performance and service standards in a fast paced and high volume settings
Strong communication and problem-solving skills
NYC Food Handlers Card
Available to work +50 hours
Led a team of greater than 15 employees
Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
Education
Bachelor's degree Preferred
Salary Range
The pay range for this role is $68,000 - $75,000. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and the specific work location of New York, New York, United States. In addition, you will be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
About Us:
Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City.
We are an Equal Opportunity Employer
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We use eVerify to confirm U.S. Employment eligibility.
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Assistant General Manager
Full Time
$68000 - $75000 / Year
Skills
Leadership
10th Floor, 12 W 31st Street, New York, New York 10001, United States