Job Title: HR Generalist 

Location: Support Center 

Department: Human Resources 

Reports to: Head of People 

FLSA Status: Exempt

The HR Generalist supports core human resources functions across the employee lifecycle for Empire Jointstar’s/Pret A Manger's support center. This role maintains HRIS data, assists with employee relations, partners on training and engagement initiatives, and ensures compliance with company policies and labor laws, and general department support.

• Employee Relations

  • Provide guidance to managers on basic disciplinary and performance matters

  • Conduct preliminary inquiries into employee concerns and escalate complex cases

  • Document corrective actions and maintain confidential records

• HRIS Management & Reporting

  • Partner with Benefits & Payroll manager to maintain ADP data accuracy and Harri by processing transfers, salary adjustments, and terminations

  • Run weekly/monthly HR reports (new hires, terminations, and payroll support) and share insights with stakeholders

  • Train managers on system usage, attendance tracking and corrective action processes

• Training & Development

  • Partner with Head of People to deliver HR training for new General Managers and Assistant GMs every six weeks

  • Update training materials, track completion rates, and gather feedback for continuous improvement

• Compliance & Policy Rollout

  • Process and respond to unemployment claims, manage Work Opportunity Tax Credit (WOTC) program.

  • Support annual Open Enrollment by visiting shops to build benefits awareness, anti-harassment training, and the rollout of new HR programs or policies

  • Ensure adherence to Federal, State, and Local labor regulations

• Culture & Engagement Projects

  • Assist with planning and executing cultural events and team celebrations

  • Participate in special HR initiatives, surveys, and projects to drive employee engagement

• 1–2 years of HR experience or internship in HR, business administration, or a related field

• Proficiency with ADP Workforce Now, Microsoft Office Suite, Harri or similar scheduling/workforce management system.

• Knowledge of US labor laws and HR best practices

• Spanish-speaking proficiency is a plus

• Ethical Judgment and Confidentiality

• Analytical Thinking and Data-Driven Decision Making

• Clear Communication and Coaching Skills

• Adaptability in a Fast-Paced Environment

• Collaborative Teamwork

• Action Orientation with a bias for timely execution

• Self-motivated and capable of working independently to drive results  

• Passion for the Brand, Business, and Community

• Strong Business Acumen and Commercial Thinking

• Entrepreneural, innovative mindset - don't be afraid to bring new ideas to the table

• Hybrid schedule: Three days in office/shops and two days remote per week

• Occasional travel for shop visits and Buddy Days

• Participation in special projects and on-site events as needed

Job Title: HR Generalist 

Location: Support Center 

Department: Human Resources 

Reports to: Head of People 

FLSA Status: Exempt

The HR Generalist supports core human resources functions across the employee lifecycle for Empire Jointstar’s/Pret A Manger's support center. This role maintains HRIS data, assists with employee relations, partners on training and engagement initiatives, and ensures compliance with company policies and labor laws, and general department support.

• Employee Relations

  • Provide guidance to managers on basic disciplinary and performance matters

  • Conduct preliminary inquiries into employee concerns and escalate complex cases

  • Document corrective actions and maintain confidential records

• HRIS Management & Reporting

  • Partner with Benefits & Payroll manager to maintain ADP data accuracy and Harri by processing transfers, salary adjustments, and terminations

  • Run weekly/monthly HR reports (new hires, terminations, and payroll support) and share insights with stakeholders

  • Train managers on system usage, attendance tracking and corrective action processes

• Training & Development

  • Partner with Head of People to deliver HR training for new General Managers and Assistant GMs every six weeks

  • Update training materials, track completion rates, and gather feedback for continuous improvement

• Compliance & Policy Rollout

  • Process and respond to unemployment claims, manage Work Opportunity Tax Credit (WOTC) program.

  • Support annual Open Enrollment by visiting shops to build benefits awareness, anti-harassment training, and the rollout of new HR programs or policies

  • Ensure adherence to Federal, State, and Local labor regulations

• Culture & Engagement Projects

  • Assist with planning and executing cultural events and team celebrations

  • Participate in special HR initiatives, surveys, and projects to drive employee engagement

• 1–2 years of HR experience or internship in HR, business administration, or a related field

• Proficiency with ADP Workforce Now, Microsoft Office Suite, Harri or similar scheduling/workforce management system.

• Knowledge of US labor laws and HR best practices

• Spanish-speaking proficiency is a plus

• Ethical Judgment and Confidentiality

• Analytical Thinking and Data-Driven Decision Making

• Clear Communication and Coaching Skills

• Adaptability in a Fast-Paced Environment

• Collaborative Teamwork

• Action Orientation with a bias for timely execution

• Self-motivated and capable of working independently to drive results  

• Passion for the Brand, Business, and Community

• Strong Business Acumen and Commercial Thinking

• Entrepreneural, innovative mindset - don't be afraid to bring new ideas to the table

• Hybrid schedule: Three days in office/shops and two days remote per week

• Occasional travel for shop visits and Buddy Days

• Participation in special projects and on-site events as needed