About the Role

As a Retail Excellence Lead, you’ll be the driving force behind operational excellence and team development across multiple restaurant locations. This hands-on, field-based role is designed for a passionate leader who thrives on coaching, training, and elevating performance in a fast-paced, customer-focused environment.

You’ll serve as a critical link between our store teams and corporate functions, ensuring that every location consistently delivers on our brand promise—from service standards to team culture.

? Key Responsibilities

• Training & Development: Facilitate and reinforce brand-aligned training programs for Team Members and Key Roles.

• Coaching & Feedback: Provide in-the-moment coaching and structured feedback to all roles within the shop, from new hires to seasoned leaders.

• Operational Excellence: Monitor and model best practices to uphold operational standards, food safety, and customer experience.

• Cross-Functional Collaboration: Partner with Store Managers, Operations Managers, and Training teams to identify gaps and drive continuous improvement.

• Brand Representation: Ensure consistent brand execution across all locations through field visits, audits, and team engagement.

• Change Leadership: Support rollout of new initiatives, systems, and processes with clarity and enthusiasm.

? What You Bring

• Proven experience in multi-unit training, operations, or field leadership—preferably in quick service or hospitality.

• Strong communication and interpersonal skills with a coaching mindset.

• Ability to travel frequently and work independently in a dynamic environment.

• Passion for developing people and driving performance through hands-on support.

• A deep understanding of operational standards and customer service excellence.

? Perks & Benefits

• Competitive salary

• Career development opportunities

• Health, dental, and vision insurance

• Paid time off and employee discounts

• A culture that values growth, teamwork, and fun

About the Role

As a Retail Excellence Lead, you’ll be the driving force behind operational excellence and team development across multiple restaurant locations. This hands-on, field-based role is designed for a passionate leader who thrives on coaching, training, and elevating performance in a fast-paced, customer-focused environment.

You’ll serve as a critical link between our store teams and corporate functions, ensuring that every location consistently delivers on our brand promise—from service standards to team culture.

? Key Responsibilities

• Training & Development: Facilitate and reinforce brand-aligned training programs for Team Members and Key Roles.

• Coaching & Feedback: Provide in-the-moment coaching and structured feedback to all roles within the shop, from new hires to seasoned leaders.

• Operational Excellence: Monitor and model best practices to uphold operational standards, food safety, and customer experience.

• Cross-Functional Collaboration: Partner with Store Managers, Operations Managers, and Training teams to identify gaps and drive continuous improvement.

• Brand Representation: Ensure consistent brand execution across all locations through field visits, audits, and team engagement.

• Change Leadership: Support rollout of new initiatives, systems, and processes with clarity and enthusiasm.

? What You Bring

• Proven experience in multi-unit training, operations, or field leadership—preferably in quick service or hospitality.

• Strong communication and interpersonal skills with a coaching mindset.

• Ability to travel frequently and work independently in a dynamic environment.

• Passion for developing people and driving performance through hands-on support.

• A deep understanding of operational standards and customer service excellence.

? Perks & Benefits

• Competitive salary

• Career development opportunities

• Health, dental, and vision insurance

• Paid time off and employee discounts

• A culture that values growth, teamwork, and fun