Description
Are you passionate about delivering exceptional guest experiences and ensuring seamless hotel reservations? YOTEL is looking for a dedicated and detail-oriented Reservations Agent to join our team!

What You’ll Do:

• Handle guest inquiries via phone, email, and in person.

• Manage reservations, modifications, and cancellations.

• Upsell room categories to maximize revenue.

• Process payments and billing requests.

• Support guest services and problem resolution.

• Assist with reporting and special projects.

• Work flexible shifts, including weekends and holidays, and support the Reception team as needed.

What We’re Looking For:

• Strong customer service skills with a friendly and professional approach.

• Ability to multitask and thrive in a fast-paced environment.

• Excellent communication skills, both written and verbal.

• Detail-oriented with strong organizational abilities.

• Previous experience in reservations, guest services, or hospitality is a plus.

• Team player with a proactive and problem-solving mindset.

• Flexibility to work varied shifts and willingness to assist other departments.

What We Offer:

• A dynamic and collaborative work environment.

• The salary for this position is €2524.22 gross per month.

• Opportunities for professional growth and development.

• A chance to be part of an innovative and guest-focused hospitality brand.

If you’re ready to make a difference in guest experiences and be part of a passionate team, apply today!

Description
Are you passionate about delivering exceptional guest experiences and ensuring seamless hotel reservations? YOTEL is looking for a dedicated and detail-oriented Reservations Agent to join our team!

What You’ll Do:

• Handle guest inquiries via phone, email, and in person.

• Manage reservations, modifications, and cancellations.

• Upsell room categories to maximize revenue.

• Process payments and billing requests.

• Support guest services and problem resolution.

• Assist with reporting and special projects.

• Work flexible shifts, including weekends and holidays, and support the Reception team as needed.

What We’re Looking For:

• Strong customer service skills with a friendly and professional approach.

• Ability to multitask and thrive in a fast-paced environment.

• Excellent communication skills, both written and verbal.

• Detail-oriented with strong organizational abilities.

• Previous experience in reservations, guest services, or hospitality is a plus.

• Team player with a proactive and problem-solving mindset.

• Flexibility to work varied shifts and willingness to assist other departments.

What We Offer:

• A dynamic and collaborative work environment.

• The salary for this position is €2524.22 gross per month.

• Opportunities for professional growth and development.

• A chance to be part of an innovative and guest-focused hospitality brand.

If you’re ready to make a difference in guest experiences and be part of a passionate team, apply today!