Assistant Director of Front Office

ASSISTANT DIRECTOR OF FRONT OFFICE – THE OVERVIEW
We need an exceptional and passionate Assistant Director of Front Office to join our team and support the Director of Front Office. The Assistant Director of Front Office is responsible for ensuring the operation of the Front Office, Guest Services, Bell Services, PBX and Concierge in a friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT PARAMOUNT HOTEL NEW YORK

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality.

Kind of a “no brainer” to take this iconic hotel with us on our Generator journey.  While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course).

What’s the job?

NUTS AND BOLTS OF THE JOB

• Supporting and reporting into the Director of Front Office
• Take ownership of the guest journey to ensure that we create a truly unique Generator experience
• Attend FLSD training and pass on-site test for property
• Strive to continuously “raise the bar” by improving standards of performance, redefining the property experience by achieving outstanding customer satisfaction
• Ensure that our social spaces embody the Generator brand and culture
• Play a part in ensuring that there is a responsible person onsite at all times
• Build and lead a FOH team who get Generator and want to be themselves
• Ensure that your team remains up to date with all local, national and international trends
• Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
• Have a comprehensive knowledge of and ensure compliance with all union, local legislation and regulations pertaining to your department

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Passionate for hospitality and the youth travel market
• Passionate for delivering excellent customer service
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Fluent in English and knowledge of a second language is desirable
• Hands-on experience
• Ability to work in a fast-paced environment
• Available to work as reasonably needed in line with business requirements 

YOUR ROCK STAR EXPERIENCE

• Previous experience working in the hospitality industry and in a similar role
• Minimum 3 years of customer service experience ideally in a hotel setting
• Conversant in at least one Property Management System

OUR GLOBAL BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn generous financial rewards for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.jobs.staygenerator.com where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place.

Join Us and help us achieve our Vision!

ASSISTANT DIRECTOR OF FRONT OFFICE – THE OVERVIEW
We need an exceptional and passionate Assistant Director of Front Office to join our team and support the Director of Front Office. The Assistant Director of Front Office is responsible for ensuring the operation of the Front Office, Guest Services, Bell Services, PBX and Concierge in a friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

ABOUT PARAMOUNT HOTEL NEW YORK

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality.

Kind of a “no brainer” to take this iconic hotel with us on our Generator journey.  While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course).

What’s the job?

NUTS AND BOLTS OF THE JOB

• Supporting and reporting into the Director of Front Office
• Take ownership of the guest journey to ensure that we create a truly unique Generator experience
• Attend FLSD training and pass on-site test for property
• Strive to continuously “raise the bar” by improving standards of performance, redefining the property experience by achieving outstanding customer satisfaction
• Ensure that our social spaces embody the Generator brand and culture
• Play a part in ensuring that there is a responsible person onsite at all times
• Build and lead a FOH team who get Generator and want to be themselves
• Ensure that your team remains up to date with all local, national and international trends
• Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
• Have a comprehensive knowledge of and ensure compliance with all union, local legislation and regulations pertaining to your department

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Passionate for hospitality and the youth travel market
• Passionate for delivering excellent customer service
• Strong leadership skills with ability to coach, mentor, train and develop crew members
• Fluent in English and knowledge of a second language is desirable
• Hands-on experience
• Ability to work in a fast-paced environment
• Available to work as reasonably needed in line with business requirements 

YOUR ROCK STAR EXPERIENCE

• Previous experience working in the hospitality industry and in a similar role
• Minimum 3 years of customer service experience ideally in a hotel setting
• Conversant in at least one Property Management System

OUR GLOBAL BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn generous financial rewards for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.jobs.staygenerator.com where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place.

Join Us and help us achieve our Vision!