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Sales Manager
Summary
Sales Manager
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | KN 41 St, Kigali, Rwanda |
Sales Manager
Description
JOB DESCRIPTION
POSITION Sales Manager
DEPARTMENT Sales
REPORTS TO Director of Sales (or Senior Sales Manager)
PRIMARY OBJECTIVE OF POSITION
To maximize hotel revenue and guest satisfaction by negotiating group business and coordinating the execution of group business with other departments in accordance with the sales business plan. The job incumbent should be active, proactive, and achieve results. All work is carried out in line with the hotel’s guidelines, sales business plan, The Rezidor Hotel Group corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISES HOTEL REVENUE ACROSS KEY CUSTOMER SEGMENTS
• Achieves budgeted goals by executing sales activities within assigned market segment.
• Makes applicable number of sales calls per week, included in the number is site inspections, follow ups.
• Assists in the development of annual sales goals.
• Assists in the completion of reports.
• Ensure own function operates within cost restraints.
• Maintains effective internal and external communication.
• Meets budgeted sales and profit margins by soliciting, selling, and confirming business as required.
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs.
• Utilizes the “sales success” techniques.
• Uses outside sales calls to solicit existing and new guests
• Qualifies prospective leads.
• Conducts on-site client inspections and entertainment.
• Contacts in-house guests to foster additional business, repeat bookings, or referrals to other Rezidor hotels
• Coordinates activities related to booked business with other departments
• Communicates guests’ requests to all departments in an effective and timely manner
• Ensures maximum occupancy on a daily basis by performing follow ups on progress of groups and other business booked.
• Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the business plan
• Develops plans, special sales activities, and promotions for assigned market segments.
• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc…
• Attends Rezidor/Brand sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities.
• Communicates requests for special accommodation and suites
• Prepares accurate forecasts as requested
• Pre-blocks all special requests or VIP accommodations accurately.
• Keeps Sales Department informed of group booking status
• Communicates with Front Office Manager all Group VIP’s for appropriate treatment
• Ensure all reservations are tracked correctly for statistical purposes
• Follows up on commissions and other fees paid to travel agencies etc.
• Liases with the Accounts Payable Department regarding credit issues
• Seek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)
• Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing.
• Sales leads to be sent to Director of Sales /Sales Manager of hotel where opportunity exists.
• Monthly sales lead list to be maintained and sent to hotel sales team.
LAWS, REGULATIONS AND POLICIES
• Follows all applicable laws, and corporate standards and guidelines.
HEALTH AND SAFETY
• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
MISCELLANEOUS
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Attends Revenue Management meetings in the absence of Director of Sales.
• Attends staff meetings in the absence of the Director of Sales
• Attends meetings and training required by the Director of Sales.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel.
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.
POSITION Sales Manager
DEPARTMENT Sales
REPORTS TO Director of Sales (or Senior Sales Manager)
PRIMARY OBJECTIVE OF POSITION
To maximize hotel revenue and guest satisfaction by negotiating group business and coordinating the execution of group business with other departments in accordance with the sales business plan. The job incumbent should be active, proactive, and achieve results. All work is carried out in line with the hotel’s guidelines, sales business plan, The Rezidor Hotel Group corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISES HOTEL REVENUE ACROSS KEY CUSTOMER SEGMENTS
• Achieves budgeted goals by executing sales activities within assigned market segment.
• Makes applicable number of sales calls per week, included in the number is site inspections, follow ups.
• Assists in the development of annual sales goals.
• Assists in the completion of reports.
• Ensure own function operates within cost restraints.
• Maintains effective internal and external communication.
• Meets budgeted sales and profit margins by soliciting, selling, and confirming business as required.
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs.
• Utilizes the “sales success” techniques.
• Uses outside sales calls to solicit existing and new guests
• Qualifies prospective leads.
• Conducts on-site client inspections and entertainment.
• Contacts in-house guests to foster additional business, repeat bookings, or referrals to other Rezidor hotels
• Coordinates activities related to booked business with other departments
• Communicates guests’ requests to all departments in an effective and timely manner
• Ensures maximum occupancy on a daily basis by performing follow ups on progress of groups and other business booked.
• Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the business plan
• Develops plans, special sales activities, and promotions for assigned market segments.
• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc…
• Attends Rezidor/Brand sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities.
• Communicates requests for special accommodation and suites
• Prepares accurate forecasts as requested
• Pre-blocks all special requests or VIP accommodations accurately.
• Keeps Sales Department informed of group booking status
• Communicates with Front Office Manager all Group VIP’s for appropriate treatment
• Ensure all reservations are tracked correctly for statistical purposes
• Follows up on commissions and other fees paid to travel agencies etc.
• Liases with the Accounts Payable Department regarding credit issues
• Seek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)
• Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing.
• Sales leads to be sent to Director of Sales /Sales Manager of hotel where opportunity exists.
• Monthly sales lead list to be maintained and sent to hotel sales team.
LAWS, REGULATIONS AND POLICIES
• Follows all applicable laws, and corporate standards and guidelines.
HEALTH AND SAFETY
• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
MISCELLANEOUS
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Attends Revenue Management meetings in the absence of Director of Sales.
• Attends staff meetings in the absence of the Director of Sales
• Attends meetings and training required by the Director of Sales.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel.
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.
JOB DESCRIPTION
POSITION Sales Manager
DEPARTMENT Sales
REPORTS TO Director of Sales (or Senior Sales Manager)
PRIMARY OBJECTIVE OF POSITION
To maximize hotel revenue and guest satisfaction by negotiating group business and coordinating the execution of group business with other departments in accordance with the sales business plan. The job incumbent should be active, proactive, and achieve results. All work is carried out in line with the hotel’s guidelines, sales business plan, The Rezidor Hotel Group corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISES HOTEL REVENUE ACROSS KEY CUSTOMER SEGMENTS
• Achieves budgeted goals by executing sales activities within assigned market segment.
• Makes applicable number of sales calls per week, included in the number is site inspections, follow ups.
• Assists in the development of annual sales goals.
• Assists in the completion of reports.
• Ensure own function operates within cost restraints.
• Maintains effective internal and external communication.
• Meets budgeted sales and profit margins by soliciting, selling, and confirming business as required.
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs.
• Utilizes the “sales success” techniques.
• Uses outside sales calls to solicit existing and new guests
• Qualifies prospective leads.
• Conducts on-site client inspections and entertainment.
• Contacts in-house guests to foster additional business, repeat bookings, or referrals to other Rezidor hotels
• Coordinates activities related to booked business with other departments
• Communicates guests’ requests to all departments in an effective and timely manner
• Ensures maximum occupancy on a daily basis by performing follow ups on progress of groups and other business booked.
• Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the business plan
• Develops plans, special sales activities, and promotions for assigned market segments.
• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc…
• Attends Rezidor/Brand sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities.
• Communicates requests for special accommodation and suites
• Prepares accurate forecasts as requested
• Pre-blocks all special requests or VIP accommodations accurately.
• Keeps Sales Department informed of group booking status
• Communicates with Front Office Manager all Group VIP’s for appropriate treatment
• Ensure all reservations are tracked correctly for statistical purposes
• Follows up on commissions and other fees paid to travel agencies etc.
• Liases with the Accounts Payable Department regarding credit issues
• Seek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)
• Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing.
• Sales leads to be sent to Director of Sales /Sales Manager of hotel where opportunity exists.
• Monthly sales lead list to be maintained and sent to hotel sales team.
LAWS, REGULATIONS AND POLICIES
• Follows all applicable laws, and corporate standards and guidelines.
HEALTH AND SAFETY
• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
MISCELLANEOUS
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Attends Revenue Management meetings in the absence of Director of Sales.
• Attends staff meetings in the absence of the Director of Sales
• Attends meetings and training required by the Director of Sales.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel.
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.
POSITION Sales Manager
DEPARTMENT Sales
REPORTS TO Director of Sales (or Senior Sales Manager)
PRIMARY OBJECTIVE OF POSITION
To maximize hotel revenue and guest satisfaction by negotiating group business and coordinating the execution of group business with other departments in accordance with the sales business plan. The job incumbent should be active, proactive, and achieve results. All work is carried out in line with the hotel’s guidelines, sales business plan, The Rezidor Hotel Group corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
MAXIMISES HOTEL REVENUE ACROSS KEY CUSTOMER SEGMENTS
• Achieves budgeted goals by executing sales activities within assigned market segment.
• Makes applicable number of sales calls per week, included in the number is site inspections, follow ups.
• Assists in the development of annual sales goals.
• Assists in the completion of reports.
• Ensure own function operates within cost restraints.
• Maintains effective internal and external communication.
• Meets budgeted sales and profit margins by soliciting, selling, and confirming business as required.
• Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs.
• Utilizes the “sales success” techniques.
• Uses outside sales calls to solicit existing and new guests
• Qualifies prospective leads.
• Conducts on-site client inspections and entertainment.
• Contacts in-house guests to foster additional business, repeat bookings, or referrals to other Rezidor hotels
• Coordinates activities related to booked business with other departments
• Communicates guests’ requests to all departments in an effective and timely manner
• Ensures maximum occupancy on a daily basis by performing follow ups on progress of groups and other business booked.
• Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the business plan
• Develops plans, special sales activities, and promotions for assigned market segments.
• Conducts market analysis to determine guest needs, occupancy potential, desired rates, etc…
• Attends Rezidor/Brand sales blitz, and/or trade shows in key market cities to develop new business and to contact established clients in these cities.
• Communicates requests for special accommodation and suites
• Prepares accurate forecasts as requested
• Pre-blocks all special requests or VIP accommodations accurately.
• Keeps Sales Department informed of group booking status
• Communicates with Front Office Manager all Group VIP’s for appropriate treatment
• Ensure all reservations are tracked correctly for statistical purposes
• Follows up on commissions and other fees paid to travel agencies etc.
• Liases with the Accounts Payable Department regarding credit issues
• Seek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)
• Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing.
• Sales leads to be sent to Director of Sales /Sales Manager of hotel where opportunity exists.
• Monthly sales lead list to be maintained and sent to hotel sales team.
LAWS, REGULATIONS AND POLICIES
• Follows all applicable laws, and corporate standards and guidelines.
HEALTH AND SAFETY
• Ensures that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
MISCELLANEOUS
• Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
• Attends Revenue Management meetings in the absence of Director of Sales.
• Attends staff meetings in the absence of the Director of Sales
• Attends meetings and training required by the Director of Sales.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel.
• Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.
Details
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | KN 41 St, Kigali, Rwanda |
Skills
Fluent in English
Other
By applying you confirm you have these skills.
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| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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KN 41 St, Kigali, Rwanda