Role SummaryThe Director of Sales will be responsible for the strategic initiatives of the Sales Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
Roles & Responsibilities- Ensure the
smooth running of the sales department, where all aspects of the hotel’s
pro-active sales initiatives are delivered and total revenue maximized,
ensuring both property and company standards are attained and adhered to.
- Working
proactively to maximize guest satisfaction and comfort, delivering a positive
and responsive approach to enquiries and problem resolution.
- Develops
and implements strategies where key sales metrics are identified, communicated
and delivered where reports and tracking tools are effectively maintained in
line with defined initiatives & targets.
- Effectively
manages the life cycle of the team within the department, fostering a culture
of growth, development and performance whilst reflecting promoting the company
culture and values.
- Prepares
and is responsible for the departmental budget, ensuring that costs and
departmental inventory is controlled and that target productivity and
performance levels are attained
- Build and
maintain effective working relationships with all key stakeholders and partners
both internal and external ensuring all communications/activities are
controlled and undertaken in a timely manner.
- Review and
scrutinize the business performance, providing recommendations that will drive
financial performance, including working with internal and external partners on
ad-hoc projects.
- Ensures
adherence to all legislation where due diligence requirements and best practice
activities are planned, delivered and documented for internal and external
audit, performing follow-up as required
Competencies & Skills Requirements |
- Proven experience in a sales position, ideally within a hotel environment
- Ability to adapt to changing service environments
- Good leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively across functions and cultures
- Skilled with Microsoft Office software, especially in Excel
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments
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