Job Overview:

We are looking for a passionate, driven and professional customer-focused advisor to join our Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues.

This role is based on working from home, but we expect that you will need to work on-site at the Bakery for a minimum of one day each week.

To be considered for this role, please ensure to include a COVER LETTER with your CV. In the cover letter, you should let us know why this role is of interest to you and why you feel you would be a good fit.

Key Responsibilities

• Taking a high volume of calls regarding customer inquiries and orders.
• Generating and processing orders as per customer requirements.
• Resolving customer/internal queries and complaints regarding deliveries, orders, claims, invoices and general enquiries.

What we are looking for in a successful candidate

• Great communication/interpersonal skills verbally and written.
• Demonstrate excellent system skills and strong administration skills with a high level of accuracy and attention to detail.
• Taking ownership of customer enquiries through to resolution by delivering an efficient service and having a “customer first” attitude and approach.
• Able to work in a fast-paced environment and achieve daily KPIs and deadlines.
• Great multitasker, able to switch between high-volume calls and back-office work.
• A natural flair for customer service over the phone and face to face when dealing with internal and external customers.
• Ability to liaise with multiple departments to get the best outcome for the customer.
• Being proactive, solution minded and able to problem solve.
• Having a positive work attitude and being a team player.

This is a fix-term contract (4months) 

Hours of work are 30 hours per week (including breaks) working 5 days a week on a rota basis between 8am and 5pm.

Location: Hybrid role with the office based at Paul Rhodes Bakery, SE10 9PJ (Greenwich, London)

• Hybrid working schedule. 
• Free & Discounted Bakery Products: Take home the freshest bread, pastries, and more every day.
• Shop Discount: Enjoy exclusive employee discounts on all products at our Greenwich shop.
• Free Birthday cake of your choice.
• Company Events: Join your colleagues for fun summer / winter social events.
• Referral Bonus: Earn a £500 bonus for bringing new talent into our growing team.
• Cycle to Work Scheme: Convenient commuting options for you.
• Additional holiday allowance to reward length of service.
• Paid breaks.

Paul Rhodes is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. For individuals who would like to request accommodation throughout the hiring process, please contact HR at: hr@paulrhodesbakery.com

Job Overview:

We are looking for a passionate, driven and professional customer-focused advisor to join our Customer Service Team as a Customer Relations Advisor. Our customer base includes top restaurants and hotels, independent cafes and delis, and major sporting and entertainment venues.

This role is based on working from home, but we expect that you will need to work on-site at the Bakery for a minimum of one day each week.

To be considered for this role, please ensure to include a COVER LETTER with your CV. In the cover letter, you should let us know why this role is of interest to you and why you feel you would be a good fit.

Key Responsibilities

• Taking a high volume of calls regarding customer inquiries and orders.
• Generating and processing orders as per customer requirements.
• Resolving customer/internal queries and complaints regarding deliveries, orders, claims, invoices and general enquiries.

What we are looking for in a successful candidate

• Great communication/interpersonal skills verbally and written.
• Demonstrate excellent system skills and strong administration skills with a high level of accuracy and attention to detail.
• Taking ownership of customer enquiries through to resolution by delivering an efficient service and having a “customer first” attitude and approach.
• Able to work in a fast-paced environment and achieve daily KPIs and deadlines.
• Great multitasker, able to switch between high-volume calls and back-office work.
• A natural flair for customer service over the phone and face to face when dealing with internal and external customers.
• Ability to liaise with multiple departments to get the best outcome for the customer.
• Being proactive, solution minded and able to problem solve.
• Having a positive work attitude and being a team player.

This is a fix-term contract (4months) 

Hours of work are 30 hours per week (including breaks) working 5 days a week on a rota basis between 8am and 5pm.

Location: Hybrid role with the office based at Paul Rhodes Bakery, SE10 9PJ (Greenwich, London)

• Hybrid working schedule. 
• Free & Discounted Bakery Products: Take home the freshest bread, pastries, and more every day.
• Shop Discount: Enjoy exclusive employee discounts on all products at our Greenwich shop.
• Free Birthday cake of your choice.
• Company Events: Join your colleagues for fun summer / winter social events.
• Referral Bonus: Earn a £500 bonus for bringing new talent into our growing team.
• Cycle to Work Scheme: Convenient commuting options for you.
• Additional holiday allowance to reward length of service.
• Paid breaks.

Paul Rhodes is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. For individuals who would like to request accommodation throughout the hiring process, please contact HR at: hr@paulrhodesbakery.com