Employee Records
Deputy General Manager
Pergola on the Wharf
Full Time
1 Year Experience
Coins Icon £36000 - £46000 / Year
Pergola on the Wharf Brand Cover
Start date Mon, 09 Feb 2026 12:00:00 GMT
Deputy General Manager
Pergola on the Wharf

Full Time
1 Year Experience
Coins Icon £36000 - £46000 / Year
Skills
Fast-Paced Experience
organised
Dynamic Leader
Problem Solver
Description

Incipio curates beautiful spaces with vibrant atmospheres for great times.

We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams.

Our Deputy General Managers are pro-active, insightful, commercial leaders for their teams.

They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams.

We are looking for impactful people to push the boundaries of hospitality and give our guests a truly unique experience.

We Expect You To

Have pure passion for hospitality and giving guests a wonderful time.

Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.

Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.

Empower your team to develop through the career pathway, giving clear and example lead feedback.

Obsess over service standards and deliver nothing short of excellence.

Coach, mentor, and inspire with a big heart and a focus on people development.

Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.

Ensure safety of your guests, your team, and your venue at all times.

Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.

Adapt and evolve by embracing challenges and thrive in a changing environment.

Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.

Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

A proven leader with experience in high volume operations.

Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.

Energetic, passionate, and resilient.

Have a structured mindset, setting clear expectations and empowering your team.

Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.

Engaged in wider Incipio culture, living and breathing our values.

Curiosity and courage – always questioning, improving, and innovating.

Strong knowledge of food safety, allergies & health & safety. 

Loves logistics, planning & commercially aware.

Fun! Capable of integrating seamlessly into Incipio’s culture.

 

BENEFITS & BEST BITS

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio

Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

10% Bonus capacity paid annually

Company awards and events

Sickness & Compassionate Pay

Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

Incipio FC + Seasonal Socials

50% discount for food and drink in all our venues

Length in service; earn additional holiday after 2 years continuous service


Incipio & Inclusivity

 

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

Incipio curates beautiful spaces with vibrant atmospheres for great times.

We are seeking an outstanding Deputy General Manager with a love for varied hospitality experiences, high volume operations & who thrives managing large teams.

Our Deputy General Managers are pro-active, insightful, commercial leaders for their teams.

They bring imagination, joy and a boundless passion for incredible people, outstanding hospitality and revenue driving through innovative ideas and continuous development of their teams.

We are looking for impactful people to push the boundaries of hospitality and give our guests a truly unique experience.

We Expect You To

Have pure passion for hospitality and giving guests a wonderful time.

Take full ownership of your KPIs whether that is financials, people, compliance, stock management – guest experience is at the core of your passion.

Lead joyous, guest focused, shifts; managing everything from atmosphere to standards.

Empower your team to develop through the career pathway, giving clear and example lead feedback.

Obsess over service standards and deliver nothing short of excellence.

Coach, mentor, and inspire with a big heart and a focus on people development.

Work collaboratively with your General Manager, Head Chef and other stakeholders to achieve success.

Ensure safety of your guests, your team, and your venue at all times.

Maintain compliance and actively promote completion of online training, daily/ weekly checks and best practices.

Adapt and evolve by embracing challenges and thrive in a changing environment.

Communicate with impact – clearly, effectively, and with intention. Always taking the time to review and follow up.

Be an effective leader who is approachable, honest and supportive in driving the business forward.

Who You’ll Be:

A proven leader with experience in high volume operations.

Someone who loves running big shifts, managing varied areas of a business but keeps the guest experience as a priority.

Energetic, passionate, and resilient.

Have a structured mindset, setting clear expectations and empowering your team.

Obsessed with communication, constantly speaking to your team, with the ability to communicate the bigger picture as well as venue specific details and getting the team to understand why their roles are so important to the venues success.

Engaged in wider Incipio culture, living and breathing our values.

Curiosity and courage – always questioning, improving, and innovating.

Strong knowledge of food safety, allergies & health & safety. 

Loves logistics, planning & commercially aware.

Fun! Capable of integrating seamlessly into Incipio’s culture.

 

BENEFITS & BEST BITS

Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards

Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio

Hugely exciting career development, with opportunities to grow and expand in this role as the business grows

10% Bonus capacity paid annually

Company awards and events

Sickness & Compassionate Pay

Incentive trips (Think Wine trips to Portugal and Ski Trips to France)

Enhanced Maternity, Paternity and Adoption leave

Incipio FC + Seasonal Socials

50% discount for food and drink in all our venues

Length in service; earn additional holiday after 2 years continuous service


Incipio & Inclusivity

 

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!

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