E-commerce Executive

Position Overview

The Ecommerce Executive is a key role in developing Petersham Nurseries’ brand online, and is responsible for logistical bridging of all aspects of online trading: from getting new product onto the website to handling customer enquiries and initiating improvements in our online practices. 

The successful candidate will be working with both external and internal customers and suppliers, providing the highest levels of customer service to our online shoppers and building effective relationships with other functions, such as Marketing department, Buying, Merchandising, Warehouse, Finance. 

The successful candidate will have exceptional organisational & communicational skills, product knowledge and ability to build quality customer relations will be expected to result in increased sales, repeat business ad expansion of our online presence.

Main Responsibilities

• Scheduling and coordinating in-house photography, editing and upload of products
• Ensuring the internal web-transfers, quality packing and timely dispatch to customers
• Handling online customer enquiries, complaints, exchanges and returns
• Reporting to management and cross-functionally on established KPIs and business results
• Delivering Petersham Nurseries customer service expectations, including building lasting customer relations, both internally and externally 

Key Skills/Experience

• 1 year as minimum experience in e-commerce and customer service.
• Shopify and CMS platform knowledge is a preference.

Position Overview

The Ecommerce Executive is a key role in developing Petersham Nurseries’ brand online, and is responsible for logistical bridging of all aspects of online trading: from getting new product onto the website to handling customer enquiries and initiating improvements in our online practices. 

The successful candidate will be working with both external and internal customers and suppliers, providing the highest levels of customer service to our online shoppers and building effective relationships with other functions, such as Marketing department, Buying, Merchandising, Warehouse, Finance. 

The successful candidate will have exceptional organisational & communicational skills, product knowledge and ability to build quality customer relations will be expected to result in increased sales, repeat business ad expansion of our online presence.

Main Responsibilities

• Scheduling and coordinating in-house photography, editing and upload of products
• Ensuring the internal web-transfers, quality packing and timely dispatch to customers
• Handling online customer enquiries, complaints, exchanges and returns
• Reporting to management and cross-functionally on established KPIs and business results
• Delivering Petersham Nurseries customer service expectations, including building lasting customer relations, both internally and externally 

Key Skills/Experience

• 1 year as minimum experience in e-commerce and customer service.
• Shopify and CMS platform knowledge is a preference.