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Reception Manager
Esplanade Hotel
Reception Manager
Esplanade Hotel
Full Time
Competitive salary
Reception Manager
Esplanade Hotel
Full Time
Competitive salary
Skills
Fluent in English
Description
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Key Attributes
Innovative
- Experience in setting up prosesses
- Has a can-do attitude.
- Has experience managing a small team
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests.
- Is an excellent team player with the ability to work autonomously
- Self-motivator with a proactive and enthusiastic attitude
- Highly guest service focused
- Possesses interpersonal relationship and organisational skills.
Role & Responsibilities:
- Responsible for the smooth running of the reception department
- Supervision of the reception team
- Regularly review adherence to all agreed systems and correct/change where necessary
- Allocate tasks to members of the team- adjust according to service/operational requirements
- Understand and proactively work towards all growth targets for the business
- Health and Safety management inc equipment checks, maintenance internal and external
- Collation of guest database through accurate records, reporting and database.
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
- To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
- To achieve sales in line with company objectives
- To promote additional products and services within the hotel and group brand
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Stock replenishment of department areas
- Ensure daily updates are communicated throughout the hotel
- Follow legislation relating to job role.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Key Attributes
Innovative
- Experience in setting up prosesses
- Has a can-do attitude.
- Has experience managing a small team
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests.
- Is an excellent team player with the ability to work autonomously
- Self-motivator with a proactive and enthusiastic attitude
- Highly guest service focused
- Possesses interpersonal relationship and organisational skills.
Role & Responsibilities:
- Responsible for the smooth running of the reception department
- Supervision of the reception team
- Regularly review adherence to all agreed systems and correct/change where necessary
- Allocate tasks to members of the team- adjust according to service/operational requirements
- Understand and proactively work towards all growth targets for the business
- Health and Safety management inc equipment checks, maintenance internal and external
- Collation of guest database through accurate records, reporting and database.
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
- To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
- To achieve sales in line with company objectives
- To promote additional products and services within the hotel and group brand
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To support the reservations team with booking support
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- Stock replenishment of department areas
- Ensure daily updates are communicated throughout the hotel
- Follow legislation relating to job role.
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
Reception Manager
Full Time
Competitive salary
Skills
Fluent in English
Esplanade Road, Newquay Cornwall, TR7 1PS, United Kingdom
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