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Duty Manager
Esplanade Hotel
Duty Manager
Esplanade Hotel
Part Time
Full Time
£30000 / Year
Duty Manager
Esplanade Hotel
Part Time
Full Time
£30000 / Year
Skills
Fluent in English
Description
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
- Has a calm, can-do attitude
- Experience in team leadership & development
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Is an excellent team player with the ability to work autonomously
- Self-motivator with a proactive and enthusiastic attitude
- Highly guest service focused
- Attention to detail
- Possesses interpersonal relationship and organisational skills
- High presentation standards
Role & Responsibilities:
Moderate responsibility for the management of hotel operations to assist Operations Manager and General Manager
- Assist with the coordination of all hotel operating departments with the Operations and General Manager plus communication and cooperation with all departments on a daily basis
- Deliver expected levels of performance and the consistency with which they are delivered.
- Target higher levels of guest satisfaction and repeat business.
- Maximise in house spend by all guests through all sales avenues.
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To maintain and enhance the reputation of the hotel and spa.
- To assist in building a strong, well-motivated, high performing team in each department.
- To supervise, motivate, train and recruit these teams in line with company policies and manuals.
- Maximise sales performance, marketing and revenue management working closely with management.
- Assist in effective control of budgets and staff costs.
- Assist in ensuring the physical property is well maintained with regular maintenance and improvement.
- Ensure compliance on fire, health and safety, environmental health etc
- Management Reporting
- Ensure high standards of financial and reporting diligence.
- Step in to cover Operations Manager and General Manager due to absence from business.
- All other duties as required.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
- Has a calm, can-do attitude
- Experience in team leadership & development
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Is an excellent team player with the ability to work autonomously
- Self-motivator with a proactive and enthusiastic attitude
- Highly guest service focused
- Attention to detail
- Possesses interpersonal relationship and organisational skills
- High presentation standards
Role & Responsibilities:
Moderate responsibility for the management of hotel operations to assist Operations Manager and General Manager
- Assist with the coordination of all hotel operating departments with the Operations and General Manager plus communication and cooperation with all departments on a daily basis
- Deliver expected levels of performance and the consistency with which they are delivered.
- Target higher levels of guest satisfaction and repeat business.
- Maximise in house spend by all guests through all sales avenues.
- To ensure all complaints are minimised and handled professionally as in accordance with our policies.
- To maintain and enhance the reputation of the hotel and spa.
- To assist in building a strong, well-motivated, high performing team in each department.
- To supervise, motivate, train and recruit these teams in line with company policies and manuals.
- Maximise sales performance, marketing and revenue management working closely with management.
- Assist in effective control of budgets and staff costs.
- Assist in ensuring the physical property is well maintained with regular maintenance and improvement.
- Ensure compliance on fire, health and safety, environmental health etc
- Management Reporting
- Ensure high standards of financial and reporting diligence.
- Step in to cover Operations Manager and General Manager due to absence from business.
- All other duties as required.
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Duty Manager
Part Time
Full Time
£30000 / Year
Skills
Fluent in English
Esplanade Road, Newquay Cornwall, TR7 1PS, United Kingdom