Night Porter

Fistral Beach Hotel & Spa

Night Porter

Fistral Beach Hotel & Spa

Part Time

Full Time

£14.25 / Hour

Night Porter

Fistral Beach Hotel & Spa

Part Time

Full Time

£14.25 / Hour

Skills

Fluent in English

Description

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.

Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

Key Attributes:

Warm & Welcoming Manner
Has a calm, can do attitude
Attention to Detail
Is an excellent team player with the ability to work autonomously
High Presentation Standards
Excellent guest service skills
Clear Communication

Role & Responsibilities:

To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
To follow all hotel policies as outlined in your training manual –
Answering telephones, check in and checkout of hotel guests
Dealing with guest queries
Cleaning of public areas
Set up or clear down from events and conferences
To ensure the safety and security of the building and guests throughout the night
Luggage assistance
Serving Food and Drink to the highest standard to our guests when required.
Support Food and Beverage department in aspects of their roles
Support the Reception by preparing aspects of departure during the night.
To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
To ensure good working relationship with all other departments and communicate information throughout the hotel.
To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
All other duties as required

Key Attributes:

Warm & Welcoming Manner
Has a calm, can do attitude
Attention to Detail
Is an excellent team player with the ability to work autonomously
High Presentation Standards
Excellent guest service skills
Clear Communication

Role & Responsibilities:

To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
To follow all hotel policies as outlined in your training manual –
Answering telephones, check in and checkout of hotel guests
Dealing with guest queries
Cleaning of public areas
Set up or clear down from events and conferences
To ensure the safety and security of the building and guests throughout the night
Luggage assistance
Serving Food and Drink to the highest standard to our guests when required.
Support Food and Beverage department in aspects of their roles
Support the Reception by preparing aspects of departure during the night.
To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
To ensure good working relationship with all other departments and communicate information throughout the hotel.
To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
All other duties as required

Night Porter

Skills

Fluent in English

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Esplanade Road, Newquay Cornwall, TR7 1PT, United Kingdom

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