Role Overview

The Logistics Manager will oversee the full logistics lifecycle for Gaia Skincare, ensuring efficient, cost-effective, and timely movement of packaging, raw materials, and finished products. This role is responsible for managing both B2C and B2B distribution channels, supporting UK, European, and global fulfilment.

The ideal candidate will have strong experience in a similar logistics or supply chain role, excellent organisational skills, and a proactive approach to improving systems and processes. Experience using Sage Intacct (or Sage–based ERP/EMS systems) is essential.

Key Responsibilities

Supply Chain & Procurement

• Manage procurement of packaging, raw materials, and finished goods to ensure continuous stock availability.
• Forecast demand for B2C and B2B channels, maintaining optimal inventory levels.
• Build and maintain strong relationships with suppliers, logistics partners, and freight forwarders.
• Monitor lead times, negotiate pricing, and track supplier performance.

Logistics & Distribution Management

• Oversee all inbound and outbound logistics for UK, Europe, and other global territories.
• Coordinate freight, customs, and compliance documentation for international shipments.
• Ensure timely fulfilment for D2C and wholesale partners, maintaining service level expectations.
• Manage warehouse operations (internal or 3PL), including stock accuracy, dispatch efficiency, and H&S compliance.

Systems & Data Management

• Use Sage Intacct to manage orders, stock levels, purchasing, and logistics workflows.
• Analyse logistics performance data and create regular reports for board.
• Identify and implement improvements in supply chain processes, cost control, and system utilisation.

Cross-Functional Collaboration

• Work closely with production, sales, and customer service teams to align stock, demand, and delivery requirements.
• Support new product launches by coordinating packaging and material availability.
• Communicate any supply, fulfilment, or logistics issues promptly to key stakeholders.

Accounting & Ledger Control

• Create and send invoices, credit notes, and monthly statements to B2B clients.
• Manage the sales ledger, ensuring accurate and timely posting of transactions.
• Monitor outstanding balances, follow up on overdue payments, and maintain strong credit control.
• Reconcile accounts within Sage Intacct and support finance with month-end reporting.
• Work closely with the finance team to ensure accurate accounting of stock movements, landed costs, and supplier invoices.

Skills & Experience Required

• Proven experience in a similar Logistics Manager, Supply Chain Manager, or Operations role within FMCG, beauty, or related sectors.
• Strong working knowledge of Sage Intacct or similar Sage-based ERP/EMS systems.
• Experience managing both B2C and B2B logistics across UK and international regions (Europe essential; wider global markets preferred).
• Understanding of customs processes, international shipping, and regulatory compliance.
• Excellent organisational, problem-solving, and project management skills.
• Ability to work in a fast-paced environment with fluctuating demand.
• Strong communication skills and the ability to build effective supplier and internal relationships.
• A proactive mindset with a focus on continuous improvement and cost efficiency.

Employee Benefits:
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards 

Role Overview

The Logistics Manager will oversee the full logistics lifecycle for Gaia Skincare, ensuring efficient, cost-effective, and timely movement of packaging, raw materials, and finished products. This role is responsible for managing both B2C and B2B distribution channels, supporting UK, European, and global fulfilment.

The ideal candidate will have strong experience in a similar logistics or supply chain role, excellent organisational skills, and a proactive approach to improving systems and processes. Experience using Sage Intacct (or Sage–based ERP/EMS systems) is essential.

Key Responsibilities

Supply Chain & Procurement

• Manage procurement of packaging, raw materials, and finished goods to ensure continuous stock availability.
• Forecast demand for B2C and B2B channels, maintaining optimal inventory levels.
• Build and maintain strong relationships with suppliers, logistics partners, and freight forwarders.
• Monitor lead times, negotiate pricing, and track supplier performance.

Logistics & Distribution Management

• Oversee all inbound and outbound logistics for UK, Europe, and other global territories.
• Coordinate freight, customs, and compliance documentation for international shipments.
• Ensure timely fulfilment for D2C and wholesale partners, maintaining service level expectations.
• Manage warehouse operations (internal or 3PL), including stock accuracy, dispatch efficiency, and H&S compliance.

Systems & Data Management

• Use Sage Intacct to manage orders, stock levels, purchasing, and logistics workflows.
• Analyse logistics performance data and create regular reports for board.
• Identify and implement improvements in supply chain processes, cost control, and system utilisation.

Cross-Functional Collaboration

• Work closely with production, sales, and customer service teams to align stock, demand, and delivery requirements.
• Support new product launches by coordinating packaging and material availability.
• Communicate any supply, fulfilment, or logistics issues promptly to key stakeholders.

Accounting & Ledger Control

• Create and send invoices, credit notes, and monthly statements to B2B clients.
• Manage the sales ledger, ensuring accurate and timely posting of transactions.
• Monitor outstanding balances, follow up on overdue payments, and maintain strong credit control.
• Reconcile accounts within Sage Intacct and support finance with month-end reporting.
• Work closely with the finance team to ensure accurate accounting of stock movements, landed costs, and supplier invoices.

Skills & Experience Required

• Proven experience in a similar Logistics Manager, Supply Chain Manager, or Operations role within FMCG, beauty, or related sectors.
• Strong working knowledge of Sage Intacct or similar Sage-based ERP/EMS systems.
• Experience managing both B2C and B2B logistics across UK and international regions (Europe essential; wider global markets preferred).
• Understanding of customs processes, international shipping, and regulatory compliance.
• Excellent organisational, problem-solving, and project management skills.
• Ability to work in a fast-paced environment with fluctuating demand.
• Strong communication skills and the ability to build effective supplier and internal relationships.
• A proactive mindset with a focus on continuous improvement and cost efficiency.

Employee Benefits:
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards