Receptionist – Join the Team at Pillar Hall 

Join the team at Pillar Hall, an exceptional restaurant & events venue located within the iconic Olympia in West London.

We are looking for an experienced, confident and personable Receptionist to join our Front of House team. Start date: September 2026.

Located within the stunning Grade II listed Pillar Hall, our restaurant Idalia celebrates exceptional British produce, delivered with outstanding service and attention to detail.

The ideal candidate will have a warm and professional approach, excellent communication skills and a genuine passion for hospitality. As one of the first points of contact for our guests, you will play an important role in creating an exceptional experience from the moment they arrive.

Key Responsibilities

• Provide a warm, professional and friendly welcome to all guests.
• Manage reservations, guest enquiries and table allocations efficiently.
• Answer telephone calls and respond to enquiries in a professional and timely manner.
• Manage bookings and guest information using OpenTable.
• Work closely with the restaurant and management teams to ensure a smooth guest journey.
• Maintain excellent knowledge of the restaurant, menus, events and services.
• Assist with special requests and ensure important guest information is communicated to the relevant teams.
• Handle guest enquiries and feedback professionally and effectively.
• Maintain a polished, organised and welcoming reception area.
• Support the Front of House team during busy service periods when required.
• Deliver consistently high standards of hospitality and guest service.

Requirements

• At least 1 year of experience as a Receptionist or in a similar Front of House role within a restaurant or hospitality environment.
• Excellent communication skills and professional telephone manner.
• Warm, confident and professional personality.
• Polished appearance and excellent attention to detail.
• Highly motivated, proactive and enthusiastic approach.
• Strong organisational, multitasking and problem-solving skills.
• Ability to remain calm and organised in a busy hospitality environment.
• Ability to work effectively as part of a Front of House team.
• A genuine guest-focused approach and passion for delivering exceptional hospitality.
• Experience with OpenTable is an advantage, but not essential.
• Must have the legal right to work in the UK.

The Role

• £16.50 per hour.
• 40-hour contract.
• Monday to Sunday operation.

What We Offer

• Opportunities for career growth, with internal training and succession plans supporting progression within the business.
• 28–30 days’ holiday per year, increasing with length of service.
• Uniform provided.
• Meal on duty.
• Employee reward programmes and long-service awards.
• A fun, professional and dynamic working environment.
• The opportunity to develop your career within an exciting and growing hospitality group.
• The opportunity to work in one of West London’s most iconic venues.

If you think you might be the person we’re looking for, we’d love to hear from you. Get in touch and tell us a little about yourself and why you’d like to join the Pillar Hall team.

Receptionist – Join the Team at Pillar Hall 

Join the team at Pillar Hall, an exceptional restaurant & events venue located within the iconic Olympia in West London.

We are looking for an experienced, confident and personable Receptionist to join our Front of House team. Start date: September 2026.

Located within the stunning Grade II listed Pillar Hall, our restaurant Idalia celebrates exceptional British produce, delivered with outstanding service and attention to detail.

The ideal candidate will have a warm and professional approach, excellent communication skills and a genuine passion for hospitality. As one of the first points of contact for our guests, you will play an important role in creating an exceptional experience from the moment they arrive.

Key Responsibilities

• Provide a warm, professional and friendly welcome to all guests.
• Manage reservations, guest enquiries and table allocations efficiently.
• Answer telephone calls and respond to enquiries in a professional and timely manner.
• Manage bookings and guest information using OpenTable.
• Work closely with the restaurant and management teams to ensure a smooth guest journey.
• Maintain excellent knowledge of the restaurant, menus, events and services.
• Assist with special requests and ensure important guest information is communicated to the relevant teams.
• Handle guest enquiries and feedback professionally and effectively.
• Maintain a polished, organised and welcoming reception area.
• Support the Front of House team during busy service periods when required.
• Deliver consistently high standards of hospitality and guest service.

Requirements

• At least 1 year of experience as a Receptionist or in a similar Front of House role within a restaurant or hospitality environment.
• Excellent communication skills and professional telephone manner.
• Warm, confident and professional personality.
• Polished appearance and excellent attention to detail.
• Highly motivated, proactive and enthusiastic approach.
• Strong organisational, multitasking and problem-solving skills.
• Ability to remain calm and organised in a busy hospitality environment.
• Ability to work effectively as part of a Front of House team.
• A genuine guest-focused approach and passion for delivering exceptional hospitality.
• Experience with OpenTable is an advantage, but not essential.
• Must have the legal right to work in the UK.

The Role

• £16.50 per hour.
• 40-hour contract.
• Monday to Sunday operation.

What We Offer

• Opportunities for career growth, with internal training and succession plans supporting progression within the business.
• 28–30 days’ holiday per year, increasing with length of service.
• Uniform provided.
• Meal on duty.
• Employee reward programmes and long-service awards.
• A fun, professional and dynamic working environment.
• The opportunity to develop your career within an exciting and growing hospitality group.
• The opportunity to work in one of West London’s most iconic venues.

If you think you might be the person we’re looking for, we’d love to hear from you. Get in touch and tell us a little about yourself and why you’d like to join the Pillar Hall team.