SHIFT MANAGER - POPIN DELI, SPECIALTY GROCERY & COFFEE

Location: Battersea, London (Initial 2-4 months in Pimlico during shop fit-out)
Wage: £15 per hour
Hours: 35-40 hours per week

ABOUT POPIN

Popin is an established independent deli, grocery and coffee shop showcasing innovative food and drink brands. Following success at our Pimlico and West Kensington locations, we're bringing our distinctive concept to Battersea. You will receive comprehensive training at our Pimlico shop for 2-4 months while our new Battersea location is being fitted out.

YOUR ROLE

As Shift Manager, you'll be instrumental in launching our new Battersea location, working closely with the Manager to create a destination known for quality and service excellence. You'll begin with 2-4 months of hands-on training at our established Pimlico shop, learning our systems and standards, before transitioning to help open our new Battersea location. You'll oversee daily operations, lead by example, and help build a team that delivers exceptional experiences.

KEY RESPONSIBILITIES

Daily Operations Excellence

• Ensure smooth opening and closing procedures, maintaining high standards throughout service
• Supervise team members during shifts, providing guidance and support
• Process and manage deliveries with attention to quality and freshness
• Maintain beautiful product displays and store presentation
• Assist the chef with food preparation in our small prep kitchen as needed
• Uphold exemplary food safety and hygiene standards
• Handle cash management and till operations accurately

Team Leadership

• Assist with team scheduling and coverage
• Participate in training and development of team members
• Create a positive work environment where staff can thrive
• Lead by example in customer service and product knowledge
• Support the Manager in implementing company standards and procedures

Product & Supplier Management

• Manage supplier relationships and ordering systems
• Ensure optimal stock levels while minimising waste
• Maintain the exceptional quality of our coffee and deli offerings
• Conduct quality checks and stock rotation
• Ensure all products are correctly labeled and priced

Customer Experience

• Create a welcoming environment where regular customers feel valued
• Share product knowledge and recommendations with genuine enthusiasm
• Handle customer feedback professionally and constructively
• Ensure store presentation consistently reflects our premium offering

WHAT WE'RE LOOKING FOR

• 2+ years experience in specialty food retail or high-quality hospitality
• Proven leadership ability with a supportive, coaching approach
• Genuine passion for quality food and drink
• Strong organisational skills and attention to detail
• Excellent communication with both team and customers
• Ability to thrive in a dynamic, fast-paced environment
• Comfortable with basic food preparation tasks
• Pride in contributing to an independent food business
• Knowledge of specialty coffee is a plus

WHAT WE OFFER

• Competitive wage of £15 per hour
• 28 days holiday per year
• Free meal on shifts of 6+ hours
• Complimentary drinks while working
• Generous 30% staff discount
• Opportunity to help establish a new location from the start
• Development in specialty food and beverage knowledge
• Growth potential within an expanding independent business

WORKING HOURS

Our Battersea location operates from 6:30am to 9pm daily. Your 35-40 hour week will be organized within these hours on a rota basis, giving you a balanced schedule.

If you're passionate about quality food and creating exceptional customer experiences, we want to hear from you!

To apply: Please send your CV and a brief note telling us why you'd be perfect for this role to archie@popinshops.co.uk

SHIFT MANAGER - POPIN DELI, SPECIALTY GROCERY & COFFEE

Location: Battersea, London (Initial 2-4 months in Pimlico during shop fit-out)
Wage: £15 per hour
Hours: 35-40 hours per week

ABOUT POPIN

Popin is an established independent deli, grocery and coffee shop showcasing innovative food and drink brands. Following success at our Pimlico and West Kensington locations, we're bringing our distinctive concept to Battersea. You will receive comprehensive training at our Pimlico shop for 2-4 months while our new Battersea location is being fitted out.

YOUR ROLE

As Shift Manager, you'll be instrumental in launching our new Battersea location, working closely with the Manager to create a destination known for quality and service excellence. You'll begin with 2-4 months of hands-on training at our established Pimlico shop, learning our systems and standards, before transitioning to help open our new Battersea location. You'll oversee daily operations, lead by example, and help build a team that delivers exceptional experiences.

KEY RESPONSIBILITIES

Daily Operations Excellence

• Ensure smooth opening and closing procedures, maintaining high standards throughout service
• Supervise team members during shifts, providing guidance and support
• Process and manage deliveries with attention to quality and freshness
• Maintain beautiful product displays and store presentation
• Assist the chef with food preparation in our small prep kitchen as needed
• Uphold exemplary food safety and hygiene standards
• Handle cash management and till operations accurately

Team Leadership

• Assist with team scheduling and coverage
• Participate in training and development of team members
• Create a positive work environment where staff can thrive
• Lead by example in customer service and product knowledge
• Support the Manager in implementing company standards and procedures

Product & Supplier Management

• Manage supplier relationships and ordering systems
• Ensure optimal stock levels while minimising waste
• Maintain the exceptional quality of our coffee and deli offerings
• Conduct quality checks and stock rotation
• Ensure all products are correctly labeled and priced

Customer Experience

• Create a welcoming environment where regular customers feel valued
• Share product knowledge and recommendations with genuine enthusiasm
• Handle customer feedback professionally and constructively
• Ensure store presentation consistently reflects our premium offering

WHAT WE'RE LOOKING FOR

• 2+ years experience in specialty food retail or high-quality hospitality
• Proven leadership ability with a supportive, coaching approach
• Genuine passion for quality food and drink
• Strong organisational skills and attention to detail
• Excellent communication with both team and customers
• Ability to thrive in a dynamic, fast-paced environment
• Comfortable with basic food preparation tasks
• Pride in contributing to an independent food business
• Knowledge of specialty coffee is a plus

WHAT WE OFFER

• Competitive wage of £15 per hour
• 28 days holiday per year
• Free meal on shifts of 6+ hours
• Complimentary drinks while working
• Generous 30% staff discount
• Opportunity to help establish a new location from the start
• Development in specialty food and beverage knowledge
• Growth potential within an expanding independent business

WORKING HOURS

Our Battersea location operates from 6:30am to 9pm daily. Your 35-40 hour week will be organized within these hours on a rota basis, giving you a balanced schedule.

If you're passionate about quality food and creating exceptional customer experiences, we want to hear from you!

To apply: Please send your CV and a brief note telling us why you'd be perfect for this role to archie@popinshops.co.uk