Responsibilities will include the following:

·         Lead and manage all aspects of store operations, including kitchen, staffing, scheduling, and inventory management.

·         Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.

·         Foster a positive and inclusive work environment by coaching, training, and developing team members.

·         Ensure compliance with company policies, procedures, and health and safety regulations.

·         Managing product availability and waste including kitchen.

·         Handle customer inquiries, feedback, and complaints with professionalism and empathy.

·    Prepare and analyse financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.

·        Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.

·         Lead B2B sales efforts, including identifying and securing new business opportunities.

·         Responsible for corporate revenue generation and maintaining strong client relationships.

·         Ensure daily in-store transactions are completed accurately and efficiently.

·         Explore and implement local loyalty discount partnerships with other businesses in the area.

·         Advise customers on product ranges, ingredients and sourcing.

·         Quote prices, credit terms, delivery schedules, and payment arrangements.

·         Arrange delivery and installation of goods where applicable.

·         Conduct follow-up visits to ensure customer satisfaction and secure repeat business.

·         Maintain accurate records of sales and handle customer complaints professionally.

·         Stay informed about product developments and suggest improvements.

·         Assess departmental workflows and their interrelationships to improve efficiency.

·         Study work methods and procedures, compute standard times, and recommend cost-saving measures.

·         Manage service purchases, client payments, and contractual arrangements.

·         Collaborate with senior staff to define product/service offerings and set sales targets.

·         Conduct market research and analyse customer feedback on products, pricing, and packaging.

·         Compile and analyse sales data to inform marketing campaigns and promotional activities.

·         Manage customer accounts and ensure high levels of service.

·         Recruit and train junior sales staff.

·         Produce strategic reports and recommendations for senior management.

·         Monitor competitor activity and stay current with industry trends.

 
Skills and Experience:

·         Strong leadership and team management abilities

·         Proven sales and commercial acumen

·         Excellent customer service and communication skills

·         Operational and financial awareness (P&L, budgeting)

·         B2B relationship building and local business development

·         Analytical thinking and problem-solving

·         Adaptability in a fast-paced, hands-on environment

·         Proficiency in Microsoft Office and POS systems

·         Knowledge of local market trends and competitor activity

Qualifications:

·         GCSEs (or equivalent) in English and Maths (minimum)

·         A-Level, BTEC, or equivalent vocational qualification in business, retail, or hospitality (preferred)

·         Relevant management or leadership training (desirable)

·         Food safety and health & safety certifications (advantageous)

Your KPI’s

·         Your KPI’s will be agreed and communicated by your line manager

Benefits

·         Mystery Shopper Bonus (terms and conditions apply)

·         Free meals/drinks while on shift

·         Fantastic career opportunities

·         Mental health support with our partner Carefirst

·         Health cash plan with Medicash

Responsibilities will include the following:

·         Lead and manage all aspects of store operations, including kitchen, staffing, scheduling, and inventory management.

·         Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.

·         Foster a positive and inclusive work environment by coaching, training, and developing team members.

·         Ensure compliance with company policies, procedures, and health and safety regulations.

·         Managing product availability and waste including kitchen.

·         Handle customer inquiries, feedback, and complaints with professionalism and empathy.

·    Prepare and analyse financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.

·        Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.

·         Lead B2B sales efforts, including identifying and securing new business opportunities.

·         Responsible for corporate revenue generation and maintaining strong client relationships.

·         Ensure daily in-store transactions are completed accurately and efficiently.

·         Explore and implement local loyalty discount partnerships with other businesses in the area.

·         Advise customers on product ranges, ingredients and sourcing.

·         Quote prices, credit terms, delivery schedules, and payment arrangements.

·         Arrange delivery and installation of goods where applicable.

·         Conduct follow-up visits to ensure customer satisfaction and secure repeat business.

·         Maintain accurate records of sales and handle customer complaints professionally.

·         Stay informed about product developments and suggest improvements.

·         Assess departmental workflows and their interrelationships to improve efficiency.

·         Study work methods and procedures, compute standard times, and recommend cost-saving measures.

·         Manage service purchases, client payments, and contractual arrangements.

·         Collaborate with senior staff to define product/service offerings and set sales targets.

·         Conduct market research and analyse customer feedback on products, pricing, and packaging.

·         Compile and analyse sales data to inform marketing campaigns and promotional activities.

·         Manage customer accounts and ensure high levels of service.

·         Recruit and train junior sales staff.

·         Produce strategic reports and recommendations for senior management.

·         Monitor competitor activity and stay current with industry trends.

 
Skills and Experience:

·         Strong leadership and team management abilities

·         Proven sales and commercial acumen

·         Excellent customer service and communication skills

·         Operational and financial awareness (P&L, budgeting)

·         B2B relationship building and local business development

·         Analytical thinking and problem-solving

·         Adaptability in a fast-paced, hands-on environment

·         Proficiency in Microsoft Office and POS systems

·         Knowledge of local market trends and competitor activity

Qualifications:

·         GCSEs (or equivalent) in English and Maths (minimum)

·         A-Level, BTEC, or equivalent vocational qualification in business, retail, or hospitality (preferred)

·         Relevant management or leadership training (desirable)

·         Food safety and health & safety certifications (advantageous)

Your KPI’s

·         Your KPI’s will be agreed and communicated by your line manager

Benefits

·         Mystery Shopper Bonus (terms and conditions apply)

·         Free meals/drinks while on shift

·         Fantastic career opportunities

·         Mental health support with our partner Carefirst

·         Health cash plan with Medicash