Housed in a landmarked, flatiron-style building in San Francisco's vibrant Mid-Market district, San Francisco Proper Hotel features captivating interiors by Kelly Wearstler, three inspired settings for meals or a cocktail, incredible rooftop views and impeccable service and amenities.

We are seeking an experienced and dynamic General Manager. The ideal candidate will possess a deep understanding of luxury hospitality, a passion for creating memorable guest experiences and the ability to manage all aspects of hotel operations with the highest standards.

Key Responsibilities

Leadership & Team Management

• Lead, inspire and develop a high-performing team dedicated to delivering personalized and exceptional guest service
• Foster a positive and collaborative work environment, promoting teamwork and a commitment to excellence
• Implement and maintain training programs to ensure colleagues are well-equipped to meet San Francisco Proper's service standards

Operations Management

• Oversee daily operations across all departments, including front office, housekeeping, food and beverage, and maintenance
• Ensure the hotel operates efficiently, adhering to all legal and safety regulations, while maintaining a high standard of cleanliness and presentation
• Monitor and optimize operational costs to maintain profitability without compromising quality

Guest Experience

• Uphold San Francisco Proper's reputation for luxury and service excellence, ensuring every guest has an outstanding experience
• Manage guest relations, addressing any issues or feedback promptly and professionally
• Continuously innovate and enhance the guest experience, staying ahead of industry trends

Financial Management

• Develop and manage the hotel’s budget, ensuring financial targets are met or exceeded
• Analyze financial performance, implementing strategies to maximize revenue and control costs
• Work closely with the sales and marketing teams to drive occupancy and revenue growth

Brand & Property Management

• Maintain brand standards, ensuring that all aspects of the property reflect the San Francisco Proper's luxury positioning
• Oversee property maintenance and improvements, ensuring our hotel’s facilities are in impeccable condition
• Collaborate with ownership and corporate teams to align on long-term strategies and initiatives

Sales & Marketing

• Develop and implement strategies to attract and retain a high-end clientele
• Partner with the sales and marketing team to create and execute targeted marketing campaigns
• Build relationships with key stakeholders, including travel agents, corporate clients, and local businesses, to drive bookings and brand awareness

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred)
• Minimum of 7-10 years of experience in luxury hotel management, with at least 3 years in a senior leadership role
• Proven track record of managing all aspects of hotel operations with a focus on luxury service and guest satisfaction
• Strong financial acumen, with experience managing budgets, forecasts and financial statements
• Excellent leadership and interpersonal skills, with the ability to inspire and lead a diverse team
• Exceptional communication and problem-solving abilities
• Passion for luxury hospitality and a commitment to delivering unparalleled guest experiences

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle hospitality company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.