Lettings Manager – Residential Portfolio

Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re looking for a commercially driven, hands-on lettings leader to manage the successful leasing of our nationwide residential portfolio of 4,500+ flats.

In this high-impact role, you’ll drive lettings strategy, optimise performance, oversee compliance, and lead a skilled team to deliver strong occupancy, income, and customer outcomes.

Key Responsibilities

Maximise Lettings Performance

·        Implement and refine pricing strategies based on market data and competitor analysis.

·        Oversee end-to-end tenancy cycle, from marketing and viewings to move-ins and renewals,

·        Monitor re-letting performance, voids, and conversion rates, delivering monthly reports on KPIs.

·        Lead day-to-day lettings activity to consistently meet or exceed occupancy and rental income targets.

·        Track and report on performance KPIs (conversion rates, void periods, re-letting speeds) with clear commentary and actions.

Income Generation & Operational Efficiency

·        Work with finance to forecast rental income and track actuals vs targets

·        Identify areas to increase ancillary revenue (e.g., parking, storage, services)

·        Reduce revenue leakage through arrears management and lease enforcement.

·        Validate and amend council tax invoices; liaise with local authorities and provide evidence as required.

Data, Systems & Compliance

·        Deliver weekly lettings performance dashboards to senior leadership (occupancy, voids, conversion, pipeline).

·        Ensure all references, AML checks, and contract processes are compliant with UK legislation.

·        Create and maintain units in PMS system for new acquisitions, and update AST/renewal templates in line with evolving legal requirements.

·        Ensure accuracy and consistency across lettings systems and tenancy documentation.

Team Leadership & Collaboration

·        Lead and motivate a team of Lettings Negotiators and Coordinators across multiple sites

·        Establish clear SLAs, procedures, and team KPIs aligned to lettings goals

·        Support professional development through training, mentoring, and structured feedback

·        Collaborate closely with Building Managers and Asset Management on leasing priorities

Marketing, Compliance & Customer Experience

·        Oversee property listings and marketing plans to ensure strong exposure and brand alignment

·        Ensure adherence to all lettings-related legal, compliance, and regulatory requirements

·        Monitor customer feedback and lead initiatives to improve tenant satisfaction

·        Lead on tenancy documentation, referencing, and data accuracy across systems

Strategic Input & New Scheme Launches

·        Contribute insights to broader residential strategy and pipeline planning

·        Support the mobilisation of new developments, ensuring lettings readiness from day one

·        Provide market insights on pricing, positioning, and operational performance risks

·       

What We’re Looking For

·        A senior letting professional with at least 7 years’ experience in residential leasing, property management, or real estate operations.

·        Proven track record in delivering strong lettings performance across multi-site portfolios.

·        Proficiency in Yardi, Rent Cafe, Excel, and Adobe and able to navigate and manage data confidently and accurately.

·        Excellent leadership, team management, and communication skills

·        Strong understanding of lettings legislation, compliance, and tenancy lifecycle

·        Commercially minded, data-literate, and passionate about driving results

·        Highly organised, detail-focused, and capable of leading operational excellence at scale.

This is an exciting opportunity to take a leadership role in shaping the lettings success of one of the UK’s most ambitious residential portfolios. If you’re ready to lead from the front and make an impact, we’d love to hear from you.

Lettings Manager – Residential Portfolio

Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re looking for a commercially driven, hands-on lettings leader to manage the successful leasing of our nationwide residential portfolio of 4,500+ flats.

In this high-impact role, you’ll drive lettings strategy, optimise performance, oversee compliance, and lead a skilled team to deliver strong occupancy, income, and customer outcomes.

Key Responsibilities

Maximise Lettings Performance

·        Implement and refine pricing strategies based on market data and competitor analysis.

·        Oversee end-to-end tenancy cycle, from marketing and viewings to move-ins and renewals,

·        Monitor re-letting performance, voids, and conversion rates, delivering monthly reports on KPIs.

·        Lead day-to-day lettings activity to consistently meet or exceed occupancy and rental income targets.

·        Track and report on performance KPIs (conversion rates, void periods, re-letting speeds) with clear commentary and actions.

Income Generation & Operational Efficiency

·        Work with finance to forecast rental income and track actuals vs targets

·        Identify areas to increase ancillary revenue (e.g., parking, storage, services)

·        Reduce revenue leakage through arrears management and lease enforcement.

·        Validate and amend council tax invoices; liaise with local authorities and provide evidence as required.

Data, Systems & Compliance

·        Deliver weekly lettings performance dashboards to senior leadership (occupancy, voids, conversion, pipeline).

·        Ensure all references, AML checks, and contract processes are compliant with UK legislation.

·        Create and maintain units in PMS system for new acquisitions, and update AST/renewal templates in line with evolving legal requirements.

·        Ensure accuracy and consistency across lettings systems and tenancy documentation.

Team Leadership & Collaboration

·        Lead and motivate a team of Lettings Negotiators and Coordinators across multiple sites

·        Establish clear SLAs, procedures, and team KPIs aligned to lettings goals

·        Support professional development through training, mentoring, and structured feedback

·        Collaborate closely with Building Managers and Asset Management on leasing priorities

Marketing, Compliance & Customer Experience

·        Oversee property listings and marketing plans to ensure strong exposure and brand alignment

·        Ensure adherence to all lettings-related legal, compliance, and regulatory requirements

·        Monitor customer feedback and lead initiatives to improve tenant satisfaction

·        Lead on tenancy documentation, referencing, and data accuracy across systems

Strategic Input & New Scheme Launches

·        Contribute insights to broader residential strategy and pipeline planning

·        Support the mobilisation of new developments, ensuring lettings readiness from day one

·        Provide market insights on pricing, positioning, and operational performance risks

·       

What We’re Looking For

·        A senior letting professional with at least 7 years’ experience in residential leasing, property management, or real estate operations.

·        Proven track record in delivering strong lettings performance across multi-site portfolios.

·        Proficiency in Yardi, Rent Cafe, Excel, and Adobe and able to navigate and manage data confidently and accurately.

·        Excellent leadership, team management, and communication skills

·        Strong understanding of lettings legislation, compliance, and tenancy lifecycle

·        Commercially minded, data-literate, and passionate about driving results

·        Highly organised, detail-focused, and capable of leading operational excellence at scale.

This is an exciting opportunity to take a leadership role in shaping the lettings success of one of the UK’s most ambitious residential portfolios. If you’re ready to lead from the front and make an impact, we’d love to hear from you.