Day Manager

 Our Vision  -     To be the universal answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience.

 Our Values

Bring your ‘A’ game -  We strive for excellenece in everything we do

Lead the Way - Our asociates (staff) embrace and are inspired by change

Own the Fun -   We revel in our guests’ enjoyment

Care Deeply -                    We take great care of our guests, our associates and the communities we call home

Location:                     Puttshack UK

Reporting to:               General Manager

Duties:                        The Day Manager is fully responsible and accountable for the daytime operation of the business and reporting to the General Manager of any problems or issues that will affect the efficient running of the evening service. The position will involve following up any issue that has arisen during the previous day’s trading.

The ultimate goal of all associates is to deliver excellent guest service, creating a unique experience for the guest which makes them want to return; you should be positive, loyal and a proud ambassador of the Puttshack brand.

 Overview

·         Bring everyone into play.

·         Bring your 'A' Game each and every day.

·         Lead by example by demonstrating Puttshack Core Values.

·         Develop the team through coaching and purposeful feedback.

·         Drive Associate engagement and entrepreneurial spirit.

·         Promote safe operational standards for both Guest and Associate safety.  

·         Monitor all business financial.

·         Cash control

·         Business audits

·         Works to create a can-do team culture in the host and throughout the operation.

Key Areas of responsibility 

• Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Puttshack.
•  Support with people and HR process, including investigations and disciplinary’s.  
• Assist with cash up accountability and resolve issues with the previous evening reconciliation.
•  Manage Opex tracker on daily basis. Reconcile Opex tracker at the end of the month against the PnL sheet to ensure that both align. Report discrepancies to general manager
• Provide wastage, voids, comp reports on weekly basis from current POS system
• Provide and update any additional reports when requested
• Upload new starters on to payroll system, hold inductions and train associates to required H&S standards.
• Ensure that all associates are being paid correct amount for the hours/shifts worked. Report any discrepancies to GM
• Set the tills up across the business, start the day’s business in current POS; count the safe and enter count into cash compliance sheet; order change; assist G4S with cash collections and order change when needed.
• Reconcile petty cash on baily basis and report discrepancies to line manager as well as finance department
• Receive deliveries when required
• Assist with disciplinary hearings when required
• Check CCTV footage when requested by GM/Director or Police officer and report findings accordingly
• Source and provide new quotes from new/alternative suppliers/contractors when requested
• Manage documentation on Alert 65 venue compliance and administrate checklists, risk assessments, COSSH, incident reports, track staff compliance training and ensure all contracts and venue certificates are up to date.
• Assist managers daily with general requests and admin tasks
• Order stationary supplies for the venue and office as and when needed
• Count/input and reconcile all non FnB items on monthly basis with existing stock management system.
• Do weekly/daily H&S walk arounds in venue with venue manager ensuring everything is in operational order and H&S compliant. Resolve and updating H&S systems and files.
• Do Monthly H&S inspections as per company standards. Report findings to General manager and assist in resolving these
• Liaise with cleaners and complete the daily check list
• Report and log maintenance issues within the building and for ‘project’ works, liaise with the General Manager on scheduling works.
• Schedule contractors for maintenance works; ensure contractors follow company guidelines and landlord’s conditions for timing of work to be carried out.
• Print and update menu changes across the business, update POS system with menu changes.
• Observe Company’s rules and procedures and carry out any reasonable request made by their manager.
• Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
• Attend and assist the GM with training sessions and team meetings as required
• Group Sales and event administration

 Our Managers

• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the tea
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.

Day Manager

 Our Vision  -     To be the universal answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience.

 Our Values

Bring your ‘A’ game -  We strive for excellenece in everything we do

Lead the Way - Our asociates (staff) embrace and are inspired by change

Own the Fun -   We revel in our guests’ enjoyment

Care Deeply -                    We take great care of our guests, our associates and the communities we call home

Location:                     Puttshack UK

Reporting to:               General Manager

Duties:                        The Day Manager is fully responsible and accountable for the daytime operation of the business and reporting to the General Manager of any problems or issues that will affect the efficient running of the evening service. The position will involve following up any issue that has arisen during the previous day’s trading.

The ultimate goal of all associates is to deliver excellent guest service, creating a unique experience for the guest which makes them want to return; you should be positive, loyal and a proud ambassador of the Puttshack brand.

 Overview

·         Bring everyone into play.

·         Bring your 'A' Game each and every day.

·         Lead by example by demonstrating Puttshack Core Values.

·         Develop the team through coaching and purposeful feedback.

·         Drive Associate engagement and entrepreneurial spirit.

·         Promote safe operational standards for both Guest and Associate safety.  

·         Monitor all business financial.

·         Cash control

·         Business audits

·         Works to create a can-do team culture in the host and throughout the operation.

Key Areas of responsibility 

• Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Puttshack.
•  Support with people and HR process, including investigations and disciplinary’s.  
• Assist with cash up accountability and resolve issues with the previous evening reconciliation.
•  Manage Opex tracker on daily basis. Reconcile Opex tracker at the end of the month against the PnL sheet to ensure that both align. Report discrepancies to general manager
• Provide wastage, voids, comp reports on weekly basis from current POS system
• Provide and update any additional reports when requested
• Upload new starters on to payroll system, hold inductions and train associates to required H&S standards.
• Ensure that all associates are being paid correct amount for the hours/shifts worked. Report any discrepancies to GM
• Set the tills up across the business, start the day’s business in current POS; count the safe and enter count into cash compliance sheet; order change; assist G4S with cash collections and order change when needed.
• Reconcile petty cash on baily basis and report discrepancies to line manager as well as finance department
• Receive deliveries when required
• Assist with disciplinary hearings when required
• Check CCTV footage when requested by GM/Director or Police officer and report findings accordingly
• Source and provide new quotes from new/alternative suppliers/contractors when requested
• Manage documentation on Alert 65 venue compliance and administrate checklists, risk assessments, COSSH, incident reports, track staff compliance training and ensure all contracts and venue certificates are up to date.
• Assist managers daily with general requests and admin tasks
• Order stationary supplies for the venue and office as and when needed
• Count/input and reconcile all non FnB items on monthly basis with existing stock management system.
• Do weekly/daily H&S walk arounds in venue with venue manager ensuring everything is in operational order and H&S compliant. Resolve and updating H&S systems and files.
• Do Monthly H&S inspections as per company standards. Report findings to General manager and assist in resolving these
• Liaise with cleaners and complete the daily check list
• Report and log maintenance issues within the building and for ‘project’ works, liaise with the General Manager on scheduling works.
• Schedule contractors for maintenance works; ensure contractors follow company guidelines and landlord’s conditions for timing of work to be carried out.
• Print and update menu changes across the business, update POS system with menu changes.
• Observe Company’s rules and procedures and carry out any reasonable request made by their manager.
• Be aware of your responsibilities and adhere to legislation in respect of licensing, data protection, Health and Safety at Work and COSHH.
• Attend and assist the GM with training sessions and team meetings as required
• Group Sales and event administration

 Our Managers

• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the tea
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.