ASSISTANT GENERAL MANAGER 

Here at Puttshack we are recruiting an Assistant General Manager for our venue.

About us:  Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision  - To be the universal answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values:

• Bring your ‘A’ game - We strive for excellence in everything we do
• Lead the Way - Our associates (staff) embrace and are inspired by change
• Own the Fun - We revel in our guests’ enjoyment
• Care Deeply - We take great care of our guests, our associates and the communities we call home

The Duties: 

The Assistant General Manager works with the Operations General Manager sharing the responsibility for the day to day running of the business.

 The Assistant General Manager deputizes and will be a key liaison between the restaurant, kitchen, guest, and associates and head office.

To achieve this, you will need to lead and inspire the team in all areas of the operation

Overview

Bring everyone into play, including guests & the team.

• Bring your 'A' Game each and every day.
• Lead by example by demonstrating Puttshack Core Values.
• Develop the team through coaching and purposeful feedback.
• Drive Associate engagement and entrepreneurial spirit.
• Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations
• Involved in assisting the Operations General Manager with recruitment, training and development and setting exceptionally high standards throughout the business
• Responsible for assisting the Operations General Manager in ensuring that everything necessary for the smooth running of the operation is carefully planned and executed
• Accountable for sales, profit, staffing and stock control targets as set by the Operations General Manager.
• Promote safe operational standards for both Guest and Associate safety.
• Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
• Works to create a can-do team culture in the host and throughout the operation. 

Working Hours:  45 hours per week (Inclusive of breaks)

Reports to:          Operations General Manager

• Overview
• Bring everyone into play.
• Bring your 'A' Game each and every day.
• Lead by example by demonstrating Puttshack Core Values.
• Develop the team through coaching and purposeful feedback.
• Drive Associate engagement and entrepreneurial spirit.
• Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations
• Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business
• Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute.
• Accountable for sales, profit, staffing and stock control targets as set by the GM
• Promote safe operational standards for both Guest and Associate safety.
• Ensure that brand and operating standards are met.
• Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
• Works to create a can-do team culture in the host and throughout the operation. 

Key Responsibilities:

Forecasting and controls

• Assist the Operations General Manager with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels.
• Assist in budgeting, financial planning, and cost control to ensure profitability.
•  Help develop and implement business strategies to achieve organizational goals and targets.

P&L 

• Achieve and maximize sales and profit targets as set by the Operations General Manager
• Assist the Operations General Manager with monitoring expenditure and follow proper procedure with exceptional expenditure.

Financial administration 

Assist the Operations General Manager with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts.

Stock

• Ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the Operations General Manager; assist the Operations General Manager to ensure the consistent quality, rotation and levels of stock.

Premises

 Assist the Operations General Manager in ensuring the cleanliness and maintenance of the venue

Health and Safety

• Assist the Operations General Manager in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements.

Equipment

• Assist the Operations General Manager as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations.

PEOPLE

Administration –

•  Take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays
• Supervise staff and control payroll costs.  

Motivation –

• Assist the Operations General Manager in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business.

Recruitment 

• Follow established business recruitment procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented

Training and Development 

• Assist the Operations General Manager in the appraisal of associates; create plans to address any performance issues; identify development opportunities

Welfare and Discipline 

• Follow company policy with regard to staff welfare and ensure discipline is maintained; deal with performance issues in a timely manner as required. As per the business’s formal procedures.

Uniform, grooming and conduct 

• Maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members

Guest relations 

• Build and maintain excellent relations; meet and greet; maintain guest loyalty.
• Identify areas for improvement and recommend solutions to enhance productivity and guest satisfaction.
• Address any issues in a timely fashion and escalate them when needed

• Ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service.
• Collaborate with department heads to ensure effective and efficient operations across all business areas

Feedback 

• Assist the Operations General Manager in dealing with written complaints promptly and inform Head Office; together with the Operations General Manager propose any necessary solutions to issues raised; complete nightly report with accurate information

Briefings 

•  Assist the Operations General Manager with appropriate briefings to enable managers and associates to fulfil guests’ arrangements

• Assistant with formal escalations as per the business & HR’s procedures.

Essential requirements

• A minimum of one year of experience working as an Assistant General Manager in a food and beverage enviroment.
• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
• Always ensure that company policies and procedures are followed as per the business  & HR processes 

Offerings

• Free golf & 50% discount on food for up to 6.
• 25 days holiday plus bank holidays
• Discretionary quarterly bonus
• Onboarding plan to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Enhanced maternity & Paternity *
• Free meal on shift
• Enrolment to our communication community – PuttApp
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.

ASSISTANT GENERAL MANAGER 

Here at Puttshack we are recruiting an Assistant General Manager for our venue.

About us:  Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision  - To be the universal answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values:

• Bring your ‘A’ game - We strive for excellence in everything we do
• Lead the Way - Our associates (staff) embrace and are inspired by change
• Own the Fun - We revel in our guests’ enjoyment
• Care Deeply - We take great care of our guests, our associates and the communities we call home

The Duties: 

The Assistant General Manager works with the Operations General Manager sharing the responsibility for the day to day running of the business.

 The Assistant General Manager deputizes and will be a key liaison between the restaurant, kitchen, guest, and associates and head office.

To achieve this, you will need to lead and inspire the team in all areas of the operation

Overview

Bring everyone into play, including guests & the team.

• Bring your 'A' Game each and every day.
• Lead by example by demonstrating Puttshack Core Values.
• Develop the team through coaching and purposeful feedback.
• Drive Associate engagement and entrepreneurial spirit.
• Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations
• Involved in assisting the Operations General Manager with recruitment, training and development and setting exceptionally high standards throughout the business
• Responsible for assisting the Operations General Manager in ensuring that everything necessary for the smooth running of the operation is carefully planned and executed
• Accountable for sales, profit, staffing and stock control targets as set by the Operations General Manager.
• Promote safe operational standards for both Guest and Associate safety.
• Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
• Works to create a can-do team culture in the host and throughout the operation. 

Working Hours:  45 hours per week (Inclusive of breaks)

Reports to:          Operations General Manager

• Overview
• Bring everyone into play.
• Bring your 'A' Game each and every day.
• Lead by example by demonstrating Puttshack Core Values.
• Develop the team through coaching and purposeful feedback.
• Drive Associate engagement and entrepreneurial spirit.
• Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations
• Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business
• Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute.
• Accountable for sales, profit, staffing and stock control targets as set by the GM
• Promote safe operational standards for both Guest and Associate safety.
• Ensure that brand and operating standards are met.
• Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction.
• Works to create a can-do team culture in the host and throughout the operation. 

Key Responsibilities:

Forecasting and controls

• Assist the Operations General Manager with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels.
• Assist in budgeting, financial planning, and cost control to ensure profitability.
•  Help develop and implement business strategies to achieve organizational goals and targets.

P&L 

• Achieve and maximize sales and profit targets as set by the Operations General Manager
• Assist the Operations General Manager with monitoring expenditure and follow proper procedure with exceptional expenditure.

Financial administration 

Assist the Operations General Manager with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts.

Stock

• Ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the Operations General Manager; assist the Operations General Manager to ensure the consistent quality, rotation and levels of stock.

Premises

 Assist the Operations General Manager in ensuring the cleanliness and maintenance of the venue

Health and Safety

• Assist the Operations General Manager in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements.

Equipment

• Assist the Operations General Manager as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations.

PEOPLE

Administration –

•  Take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays
• Supervise staff and control payroll costs.  

Motivation –

• Assist the Operations General Manager in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business.

Recruitment 

• Follow established business recruitment procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented

Training and Development 

• Assist the Operations General Manager in the appraisal of associates; create plans to address any performance issues; identify development opportunities

Welfare and Discipline 

• Follow company policy with regard to staff welfare and ensure discipline is maintained; deal with performance issues in a timely manner as required. As per the business’s formal procedures.

Uniform, grooming and conduct 

• Maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members

Guest relations 

• Build and maintain excellent relations; meet and greet; maintain guest loyalty.
• Identify areas for improvement and recommend solutions to enhance productivity and guest satisfaction.
• Address any issues in a timely fashion and escalate them when needed

• Ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service.
• Collaborate with department heads to ensure effective and efficient operations across all business areas

Feedback 

• Assist the Operations General Manager in dealing with written complaints promptly and inform Head Office; together with the Operations General Manager propose any necessary solutions to issues raised; complete nightly report with accurate information

Briefings 

•  Assist the Operations General Manager with appropriate briefings to enable managers and associates to fulfil guests’ arrangements

• Assistant with formal escalations as per the business & HR’s procedures.

Essential requirements

• A minimum of one year of experience working as an Assistant General Manager in a food and beverage enviroment.
• Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team
• Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
• Always ensure that company policies and procedures are followed as per the business  & HR processes 

Offerings

• Free golf & 50% discount on food for up to 6.
• 25 days holiday plus bank holidays
• Discretionary quarterly bonus
• Onboarding plan to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Enhanced maternity & Paternity *
• Free meal on shift
• Enrolment to our communication community – PuttApp
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.