Hello! We are so happy to see you here, mainly because we have an awesome opportunity for someone to join what we think is the best business out there; Puttshack. We are looking for an all round legend to join us as the new General Manager for our brand spanking new venue in Watford (opening in July). Our GM's manage an awe inspiring operation that involves Super Tech Mini-Golf, Kitchen, Restaurant and Cocktail Bars which are all delivered by a bunch high fiving, fist bumping, moving and shaking teams. Do you want to level up, go down in history, be the best you? Then read on....

Overall Purpose
The General Manager is accountable for the strategic and operational development and ongoing of their business. Under the guidance of the Operations Director they will oversee the Revenue, Service, F&B and Games strategies to ensure the business is run in an efficient and profitable way delivering on all financial, quality and customer satisfaction targets.

Key Responsibilities

Strategy
• Works with Operations Director to develop a business strategy in line with the venues financial targets
• Translates the business strategy into operational plans and targets for each department
• Monitors the delivery of business strategy amending throughout the year as appropriate in line with their financial targets
• Works with Operations Director and Marketing on promotional strategies that will help deliver revenue targets
• Works closely with Operations Director, Commercial Manager and Head of Events on strategies to increase events business and booking
• Financial Management
• Under the guidance of the Operations Director is responsible for the financial planning (forecasting and budgeting) for the venue
• Is accountable for all aspects of the financial control across the venue including Cash, achieving gross food margin, stock control, waste, controllable costs and payroll targets
• Delivers budgeted venue EBITDA
• Works with the Operations Director to agree an action plan when financial targets will not be achieved

Service
• Oversees every stage of the in-venue customer journey to ensure high levels of customer satisfaction are delivered
• Is able to step onto the floor as the face of the brand
• Monitors the performance of all departments to ensure they are delivering an experience in line with the brands culture and values, acting quickly when they believe these standards are not achieved
• Ensures that the venue is set up, operates effectively and is closed in line with operating procedures including the management of external security
• Reviews the performance of the kitchen throughout service to ensure the food is deliver to a high standard and in a timely way
• Reviews and responds to guest feedback to identify when and why expectations have not been met
• Monitors best and worst sellers providing feedback to the Executive Chef and Operations Directors on the F&B offer on customer preferences



Process and Procedure
• Manages stock process ensure the team follow the correct purchasing and stock procedures including stock takes, line checks, wastage reports and loss investigations feeding back to the relevant people (Operations Director) as required
• Forecasts accurate payroll costs in line with revenue and plans rota accordingly
• Ensures the payroll is closed accurately and on time
• Ensures their team adhere to all company policies and procedures
• Makes sure all equipment is well maintained, clean and in good working
• Manages the stock ordering and monitors the delver processes to ensure the correct items are order, received and updated on the system
• Manages the team to ensure they follow food hygiene and H&S processes taking corrective actions as required
• Ensures all Food Safety Management processes are followed in line with 3rd Party guidance

Team Management
• Inspires, motivate and leads their team
• Actively participates in Managers meetings
• Ensure Operations Director and People Team are updated on the performance of their team
• Spends time in the venue during key service periods in order to review the capability of the team providing feedback, training, mentoring and coaching as required
• Completes team appraisals
• Works closely with the People Team to review the team structure
• Ensures the right people are recruited into the right roles at the right time
• Ensures that all employment issues are dealt with according to company guidelines and statutory regulations

Self-Management
• Excellent attitude and genuine passion for the brand and what they do
• Able to build strong relationships with those they work with across the venue and wider group
• Responds positively to constructive feedback
• Resilient, optimistic and positively embraces change
• Takes pride in everything they do
• Excellent written and verbal communication
• Continually looks at ways to learn for self and team
• Listens and takes on board the ideas of others
• Not afraid to have a difficult conversation when required
• Able to challenge the status quo as required to get things done


Thanks for stopping by, may the course be with you.....Puttshack is a ‘World’s First’ social entertainment concept, using ground-breaking technology to catapult the traditional game of mini golf into a cutting edge gaming phenomenon! With technology facilitating automatic point scoring, leader-boards, and intuitive gameplay, Puttshack is quite simply, the most incredible mini golf concept in the world…

Hello! We are so happy to see you here, mainly because we have an awesome opportunity for someone to join what we think is the best business out there; Puttshack. We are looking for an all round legend to join us as the new General Manager for our brand spanking new venue in Watford (opening in July). Our GM's manage an awe inspiring operation that involves Super Tech Mini-Golf, Kitchen, Restaurant and Cocktail Bars which are all delivered by a bunch high fiving, fist bumping, moving and shaking teams. Do you want to level up, go down in history, be the best you? Then read on....

Overall Purpose
The General Manager is accountable for the strategic and operational development and ongoing of their business. Under the guidance of the Operations Director they will oversee the Revenue, Service, F&B and Games strategies to ensure the business is run in an efficient and profitable way delivering on all financial, quality and customer satisfaction targets.

Key Responsibilities

Strategy
• Works with Operations Director to develop a business strategy in line with the venues financial targets
• Translates the business strategy into operational plans and targets for each department
• Monitors the delivery of business strategy amending throughout the year as appropriate in line with their financial targets
• Works with Operations Director and Marketing on promotional strategies that will help deliver revenue targets
• Works closely with Operations Director, Commercial Manager and Head of Events on strategies to increase events business and booking
• Financial Management
• Under the guidance of the Operations Director is responsible for the financial planning (forecasting and budgeting) for the venue
• Is accountable for all aspects of the financial control across the venue including Cash, achieving gross food margin, stock control, waste, controllable costs and payroll targets
• Delivers budgeted venue EBITDA
• Works with the Operations Director to agree an action plan when financial targets will not be achieved

Service
• Oversees every stage of the in-venue customer journey to ensure high levels of customer satisfaction are delivered
• Is able to step onto the floor as the face of the brand
• Monitors the performance of all departments to ensure they are delivering an experience in line with the brands culture and values, acting quickly when they believe these standards are not achieved
• Ensures that the venue is set up, operates effectively and is closed in line with operating procedures including the management of external security
• Reviews the performance of the kitchen throughout service to ensure the food is deliver to a high standard and in a timely way
• Reviews and responds to guest feedback to identify when and why expectations have not been met
• Monitors best and worst sellers providing feedback to the Executive Chef and Operations Directors on the F&B offer on customer preferences



Process and Procedure
• Manages stock process ensure the team follow the correct purchasing and stock procedures including stock takes, line checks, wastage reports and loss investigations feeding back to the relevant people (Operations Director) as required
• Forecasts accurate payroll costs in line with revenue and plans rota accordingly
• Ensures the payroll is closed accurately and on time
• Ensures their team adhere to all company policies and procedures
• Makes sure all equipment is well maintained, clean and in good working
• Manages the stock ordering and monitors the delver processes to ensure the correct items are order, received and updated on the system
• Manages the team to ensure they follow food hygiene and H&S processes taking corrective actions as required
• Ensures all Food Safety Management processes are followed in line with 3rd Party guidance

Team Management
• Inspires, motivate and leads their team
• Actively participates in Managers meetings
• Ensure Operations Director and People Team are updated on the performance of their team
• Spends time in the venue during key service periods in order to review the capability of the team providing feedback, training, mentoring and coaching as required
• Completes team appraisals
• Works closely with the People Team to review the team structure
• Ensures the right people are recruited into the right roles at the right time
• Ensures that all employment issues are dealt with according to company guidelines and statutory regulations

Self-Management
• Excellent attitude and genuine passion for the brand and what they do
• Able to build strong relationships with those they work with across the venue and wider group
• Responds positively to constructive feedback
• Resilient, optimistic and positively embraces change
• Takes pride in everything they do
• Excellent written and verbal communication
• Continually looks at ways to learn for self and team
• Listens and takes on board the ideas of others
• Not afraid to have a difficult conversation when required
• Able to challenge the status quo as required to get things done


Thanks for stopping by, may the course be with you.....Puttshack is a ‘World’s First’ social entertainment concept, using ground-breaking technology to catapult the traditional game of mini golf into a cutting edge gaming phenomenon! With technology facilitating automatic point scoring, leader-boards, and intuitive gameplay, Puttshack is quite simply, the most incredible mini golf concept in the world…