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Head of Contact Centre
The QHotels Collection
Head of Contact Centre
The QHotels Collection
Full Time
2
Years
Experience
Competitive salary
Head of Contact Centre
The QHotels Collection
Full Time
2
Years
Experience
Competitive salary
Skills
call centre
people manager
contact centre
customer service
project management
time management
+5
Description
Are you a strategic individual?
Is providing an outstanding guest service important to you?
The important stuff:
Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!
What will I do?
We are seeking an experienced and commercially driven Head of Contact Centre to lead
our customer contact operation. Responsible for driving revenue growth,
maximising booking conversion and delivering exceptional guest experiences, you
will lead and develop a high-performing team while working closely with hotel
and commercial leaders across the business.
This is an exciting opportunity to
influence strategy, improve performance, enhance customer service and deliver
measurable commercial results across one of the UK's leading hotel collections.
If you are a passionate leader with strong sales, customer service and people
management experience, we'd love to hear from you.
Is this the role for me?
Previous contact centre leadership experience
Understanding of the hotel / hospitality / leisure sector preferred
Strong stakeholder management
Experience of driving change projects
Strong commercial acumen
A passion for people and guest engagement
Curious to find out more?
The QHotels Collection is a selection of 18 hotels and resorts that share a passion for above-and-beyond service. All our 4* venues offer something different so whether you are seeking a couple or family getaway or if you are looking for a weekend golf or spa break, or simply looking to book a meeting or event, we will definitely have the ideal location for you!
We are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Are you a strategic individual?
Is providing an outstanding guest service important to you?
The important stuff:
Free health club membership (T&Cs apply)
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!
What will I do?
We are seeking an experienced and commercially driven Head of Contact Centre to lead
our customer contact operation. Responsible for driving revenue growth,
maximising booking conversion and delivering exceptional guest experiences, you
will lead and develop a high-performing team while working closely with hotel
and commercial leaders across the business.
This is an exciting opportunity to
influence strategy, improve performance, enhance customer service and deliver
measurable commercial results across one of the UK's leading hotel collections.
If you are a passionate leader with strong sales, customer service and people
management experience, we'd love to hear from you.
Is this the role for me?
Previous contact centre leadership experience
Understanding of the hotel / hospitality / leisure sector preferred
Strong stakeholder management
Experience of driving change projects
Strong commercial acumen
A passion for people and guest engagement
Curious to find out more?
The QHotels Collection is a selection of 18 hotels and resorts that share a passion for above-and-beyond service. All our 4* venues offer something different so whether you are seeking a couple or family getaway or if you are looking for a weekend golf or spa break, or simply looking to book a meeting or event, we will definitely have the ideal location for you!
We are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
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Head of Contact Centre
Full Time
2
Years
Experience
Competitive salary
Skills
call centre
people manager
contact centre
customer service
project management
time management
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Wellington House, Cliffe Park, Morley, Leeds, LS27 0RY, United Kingdom