Qbic Manchester - One Team Brand Cover
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Ops Manager - FOH

Location
Summary
Ops Manager - FOH
Salary To Be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location Manchester, UK

Ops Manager - FOH


Description
Our Story
Qbic Hotels is an adaptive re-use hotel brand in the mid-market segment that has pioneered the use of offsite construction targeted at building conversions. Sustainability combined with a quirky design style and innovation sit at the heart of the Qbic brand story. We combine this with forward thinking technology and our five best basics proposition: best bed, best shower, best wifi, perfectly clean and best service. The result is a top 10% Trip Advisor ranking, competitive build and operating costs and strong comparative revenues.

Following significant investment, we’re growing quickly and showing no signs of slowing down. Therefore, Qbic is now set for aggressive rollout in key cities across the UK and Europe. The role is for our new hotel in Manchester which opens early 2021!!
For further information on the concept please see www.qbichotels.com

About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our senior management team we’re looking for someone who is:

• Free-spirited - Following a natural sense of wonder and adventure
• Independent - Exploring and expressing what’s true to you.
• Neighbourly - Welcoming all to come as you are.
• Green - 67% less carbon emissions than other hotels our size, and that’s not hot air…

We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.

So what does that really mean?
A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.

About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself.

About This Job
Shared responsibility for all aspects of the Front of House operation, including the guest journey and the team development and financial performance. However, a hands on and down to earth approach is also needed to ensure of product and team and support especially at peak times.

Ensures the implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, whilst helping to increase profit. Supports the General Manager and other senior management in holding the team accountable for service execution and guides their individual professional development.

Builds guest and company loyalty through proactive communication, setting and managing expectations and delivering solid business results. The Operations Manager is also actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Systems, Knowledge & Experience
• 4-year bachelor's degree in Business Administration or Hospitality Management, or related major; 3-4 years’ management experience ideally within a Life style brand.
• Strong working knowledge of PMS's and other related IT and systems.
• Strong operational experience of managing front desk operations ideally utilising a guest self check-in option.
• Ability to manage and control costs and achieve Budget and EBITDA
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Experience, demonstrating progressive career growth and a pattern of exceptional performance within a forward-thinking hotel brand(s).
• European Foreign language(s) an advantage but not essential
• Can do positive attitude, self-starter, action and details orientated
• Ability to work in a brand that wants to stay ahead of the curve, therefore updating and perfecting our systems and processes and taking risks in trying new ideas and trialling new IT.
• Strong understanding of market sector and Millennial Travellers needs, offering that ability to help evolve the Qbic
• product and ensure we are ahead of the curve.

About your Benefits:
• Annual discretionary bonus on top of your competitive salary
• Tasty free meals on duty
• We’re a fast-growing business that encourages our people to grow with us. To be part of the future and something
• refreshing and different
• To be around like-minded people who want to offer great service

Our Story
Qbic Hotels is an adaptive re-use hotel brand in the mid-market segment that has pioneered the use of offsite construction targeted at building conversions. Sustainability combined with a quirky design style and innovation sit at the heart of the Qbic brand story. We combine this with forward thinking technology and our five best basics proposition: best bed, best shower, best wifi, perfectly clean and best service. The result is a top 10% Trip Advisor ranking, competitive build and operating costs and strong comparative revenues.

Following significant investment, we’re growing quickly and showing no signs of slowing down. Therefore, Qbic is now set for aggressive rollout in key cities across the UK and Europe. The role is for our new hotel in Manchester which opens early 2021!!
For further information on the concept please see www.qbichotels.com

About us
At Qbic we welcome character, so to be a true Qbic Ambassador and part of our senior management team we’re looking for someone who is:

• Free-spirited - Following a natural sense of wonder and adventure
• Independent - Exploring and expressing what’s true to you.
• Neighbourly - Welcoming all to come as you are.
• Green - 67% less carbon emissions than other hotels our size, and that’s not hot air…

We’re “people” people and we’re known for doing things differently, but most importantly we put people at the heart of everything we do.

So what does that really mean?
A close-knit group of special people, with the freedom to be themselves and offer guests the warmth and generosity you’d expect from someone welcoming you into their home. We think that this is important as it elevates the Qbic experience and creates a more personal feel for guests. It also gives guests the feeling they are interacting with real people, who care, rather than corporate clones reading from a script.

About you
We are looking for bags of personality and positive attitude. A can-do attitude approach and enthusiasm, paired with a desire to do things well, creating a great guest experience will get you a long way. We’re an inclusive employer so want you to also feel welcome like our guests and free to be yourself.

About This Job
Shared responsibility for all aspects of the Front of House operation, including the guest journey and the team development and financial performance. However, a hands on and down to earth approach is also needed to ensure of product and team and support especially at peak times.

Ensures the implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, whilst helping to increase profit. Supports the General Manager and other senior management in holding the team accountable for service execution and guides their individual professional development.

Builds guest and company loyalty through proactive communication, setting and managing expectations and delivering solid business results. The Operations Manager is also actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

Systems, Knowledge & Experience
• 4-year bachelor's degree in Business Administration or Hospitality Management, or related major; 3-4 years’ management experience ideally within a Life style brand.
• Strong working knowledge of PMS's and other related IT and systems.
• Strong operational experience of managing front desk operations ideally utilising a guest self check-in option.
• Ability to manage and control costs and achieve Budget and EBITDA
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Experience, demonstrating progressive career growth and a pattern of exceptional performance within a forward-thinking hotel brand(s).
• European Foreign language(s) an advantage but not essential
• Can do positive attitude, self-starter, action and details orientated
• Ability to work in a brand that wants to stay ahead of the curve, therefore updating and perfecting our systems and processes and taking risks in trying new ideas and trialling new IT.
• Strong understanding of market sector and Millennial Travellers needs, offering that ability to help evolve the Qbic
• product and ensure we are ahead of the curve.

About your Benefits:
• Annual discretionary bonus on top of your competitive salary
• Tasty free meals on duty
• We’re a fast-growing business that encourages our people to grow with us. To be part of the future and something
• refreshing and different
• To be around like-minded people who want to offer great service


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location Manchester, UK

Skills
Fast-Paced Experience
Problem Solving
Duty Management
Strong knowledge of PMS and related systems
Strong Administrator
Ability to oversee F&B as required
By applying you confirm you have these skills.

This Job is no longer available
Manchester, UK