Summary:
The
Team Member is responsible and accountable for performing specific tasks and
duties assigned within the Restaurant including Guest Service, Food prep,
Restaurant Cleanliness and Teamwork.
Job Expectations:
The
Team Member will work productively in a fast-paced environment, maintain a fast
speed of service, interact with Guests, work closely with other Team Members to
complete tasks, follow all safety and security procedures, and conduct other
duties assigned by the Restaurant Management Team.
Duties:
- Follow the steps outlined
in the Qdoba Training Program to learn new skills, duties, and
responsibilities
- Abide by the rules and
direction given by the Restaurant Management Team and refrain from
insubordination
- Communicate to their
immediate supervisor when additional training guidance and practice is
needed
- Understand how each job
responsibility impacts Guests, the Team, and overall Restaurant Operations
and success
- Greet Guests, record
orders, and serve food and beverages with a consistently positive and
helpful attitude, including answering questions
- Work together with other
Teammates to prepare items on the Qdoba menu while following cooking
instructions, safety procedures, and sanitary requirements
- Communicate effectively
with Team Members and Management to resolve any interpersonal issues as
needed
- Use specific kitchen
machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure Restaurant
cleanliness daily by clearing tables, sweeping, and mopping floors,
washing/sanitizing/disinfecting kitchen utensils and high touch-point
areas, and servicing restrooms
- Handle Guests’ concerns
and complaints professionally and calmly to resolve problems according to
Restaurant Policy
- Maintain a neat and tidy
appearance by wearing a uniform and adhering to the Qdoba Uniform Policy
- Follows all company
guidelines for food and cash controls; follows all cost control guidelines
to maintain and minimize Restaurant costs and effectively uses all
products, supplies, and equipment facilities
- Are performance-oriented
and performance driven; understand performance expectations and are aware
of performance results
Requirements:
- Current student or high
school diploma/GED preferred
- Must be at least 16 years
old
- Flexibility to work
nights, weekends, holidays, opening and closing shifts
- Ability to stand for long
periods of time and work in a fast-paced environment
- Ability to bend and stoop
and lift 50 - 75 lbs. comfortably
- Ability to work in close
quarters and around heat
- Positive attitude while
conducting any and all duties
- Commitment to guest
satisfaction. Looks at Restaurant operations from the Guest's point of
view
- Effective communicator
with Teammates and the Restaurant Management Team
- Excellent Time Management
Skills
Transportation & Accessibility:
- Must have reliable
transportation to work
- Must have telephone or
other reliable method of communicating with Restaurant Management Team and
Teammates