People and Culture Advisor 

Purpose of the Role

The People and Culture Advisor plays a critical role in partnering closely with the Brand Manager and Above Store Leadership Team to build capability, strengthen leadership confidence, and enable high-performing teams. This role is embedded in day-to-day operations, ensuring leaders are equipped to deliver exceptional guest experiences through confident, capable people leadership.

Working in a fast-paced, customer-focused environment, this role goes beyond traditional HR support. It acts as a trusted advisor, translating operational pressures—such as peak trading, staffing challenges, and service standards—into practical people solutions that drive performance, engagement, and retention.

Key Responsibilities

Strategic Partnership with Operations

• Partner closely with the Operations Team to ensure strategic alignment 
• Provide pragmatic, real-time advice that supports operational decision-making in a fast-moving environment
• Embed people strategies into daily operations to enhance team performance and guest experience

Building Capability 

• Support leaders to identify capability gaps that impact service standards, team performance, and efficiency
• Design and deliver practical development initiatives focused on enhancing the employee relationship 
• Support managers in developing their teams through coaching, feedback, and structured performance conversations

Strengthening Leadership Confidence

• Act as a trusted coach to the Above Store Leadership Team and General Managers building confidence in managing people day-to-day
• Equip managers with simple, practical tools to lead teams effectively on the floor

Employee Relations & Advice

• Provide expert, timely advice on employee relations matters in a high-volume, fast-paced environment
• Support managers to handle issues confidently and consistently, including absence, performance, and conduct
• Ensure approaches are fair, compliant, and protect both the business and employee experience

Performance & Engagement

• Support the delivery of performance practices that drive accountability, service standards, and consistency
• Use people data (e.g. turnover, absence, engagement) to identify trends and inform action
• Champion a positive, inclusive culture where all employees feel motivated and supported to allow them to achieve success 

Key Relationships

• Brand Manager 
• Area Managers 
• General Managers 
• People and Culture Team
• Restaurant Teams

Skills and Experience

• Proven experience in a generalist HR or People & Culture role, ideally within hospitality, retail, or other fast-paced service environments
• Strong understanding of the challenges of high-volume, shift-based operations
• Demonstrated experience coaching frontline managers and supervisors
• Sound knowledge of employment law and HR best practice
• Ability to balance commercial priorities with people-focused outcomes

Key Behaviours

• Calm and pragmatic under pressure
• Highly approachable and visible within operations
• Confident communicator who can challenge constructively
• Solutions-focused with a hands-on approach
• Resilient and adaptable in a fast-paced environment
• Influencing stakeholders to make better decisions 

Success Measures

• Increased confidence and capability across the leaders in the business 
• Improved team stability, reduced turnover, and better retention
• Positive impact on guest experience through stronger people leadership
• Effective and timely resolution of people issues
• Strong alignment between people initiatives and operational performance

This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys working side-by-side with operational leaders to make a tangible impact on both people and guest experience.

People and Culture Advisor 

Purpose of the Role

The People and Culture Advisor plays a critical role in partnering closely with the Brand Manager and Above Store Leadership Team to build capability, strengthen leadership confidence, and enable high-performing teams. This role is embedded in day-to-day operations, ensuring leaders are equipped to deliver exceptional guest experiences through confident, capable people leadership.

Working in a fast-paced, customer-focused environment, this role goes beyond traditional HR support. It acts as a trusted advisor, translating operational pressures—such as peak trading, staffing challenges, and service standards—into practical people solutions that drive performance, engagement, and retention.

Key Responsibilities

Strategic Partnership with Operations

• Partner closely with the Operations Team to ensure strategic alignment 
• Provide pragmatic, real-time advice that supports operational decision-making in a fast-moving environment
• Embed people strategies into daily operations to enhance team performance and guest experience

Building Capability 

• Support leaders to identify capability gaps that impact service standards, team performance, and efficiency
• Design and deliver practical development initiatives focused on enhancing the employee relationship 
• Support managers in developing their teams through coaching, feedback, and structured performance conversations

Strengthening Leadership Confidence

• Act as a trusted coach to the Above Store Leadership Team and General Managers building confidence in managing people day-to-day
• Equip managers with simple, practical tools to lead teams effectively on the floor

Employee Relations & Advice

• Provide expert, timely advice on employee relations matters in a high-volume, fast-paced environment
• Support managers to handle issues confidently and consistently, including absence, performance, and conduct
• Ensure approaches are fair, compliant, and protect both the business and employee experience

Performance & Engagement

• Support the delivery of performance practices that drive accountability, service standards, and consistency
• Use people data (e.g. turnover, absence, engagement) to identify trends and inform action
• Champion a positive, inclusive culture where all employees feel motivated and supported to allow them to achieve success 

Key Relationships

• Brand Manager 
• Area Managers 
• General Managers 
• People and Culture Team
• Restaurant Teams

Skills and Experience

• Proven experience in a generalist HR or People & Culture role, ideally within hospitality, retail, or other fast-paced service environments
• Strong understanding of the challenges of high-volume, shift-based operations
• Demonstrated experience coaching frontline managers and supervisors
• Sound knowledge of employment law and HR best practice
• Ability to balance commercial priorities with people-focused outcomes

Key Behaviours

• Calm and pragmatic under pressure
• Highly approachable and visible within operations
• Confident communicator who can challenge constructively
• Solutions-focused with a hands-on approach
• Resilient and adaptable in a fast-paced environment
• Influencing stakeholders to make better decisions 

Success Measures

• Increased confidence and capability across the leaders in the business 
• Improved team stability, reduced turnover, and better retention
• Positive impact on guest experience through stronger people leadership
• Effective and timely resolution of people issues
• Strong alignment between people initiatives and operational performance

This role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys working side-by-side with operational leaders to make a tangible impact on both people and guest experience.