Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Revenue and Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Job Summary:

We are seeking a proactive and detail-oriented Reservations and Revenue Supervisor to join our team at Radisson Palm Beach Resort, Dubai. In this role, you will manage the reservations team and collaborate closely with the revenue department to optimize room inventory and maximize revenue through dynamic pricing and strategic management.

Key Responsibilities:

• Reservations Management: Supervise the reservations team to ensure accurate, timely bookings across various channels (phone, email, online).
• Revenue Optimization: Implement and monitor dynamic pricing strategies in line with market demand to maximize room revenue and occupancy.
• Forecasting & Reporting: Assist in creating forecasts for occupancy and revenue, analyzing market trends, and providing recommendations to the revenue manager.
• Upselling & Cross-Selling: Identify opportunities to upsell rooms and additional services to guests, enhancing overall revenue.
• Systems Management: Ensure the proper use of Property Management Systems (PMS) and revenue management tools to maintain accurate and up-to-date data.
• Guest Relations: Handle guest inquiries related to reservations, rates, and availability, ensuring all requests are managed efficiently.
• Collaboration: Work closely with the Front Office, Sales, and Marketing teams to develop promotions and manage group bookings.
• Training & Development: Lead and develop the reservations team, ensuring they are trained on current systems, processes, and customer service standards.
• Competitor Analysis: Monitor competitors’ pricing and promotions, providing insights to adjust strategies to stay competitive.
• Performance Monitoring: Track and report on key performance indicators (KPIs), such as booking trends, occupancy rates, and revenue targets.

Requirements:

• Bachelor’s degree in Hospitality, Business, or related field.
• Minimum of 2-3 years’ experience in reservations or revenue management, ideally in a luxury hotel or resort setting.
• Strong knowledge of Property Management Systems (Emma, Opera, Protel, etc.) and Revenue Management Systems.
• Excellent analytical, organizational, and leadership skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Exceptional communication and guest service skills.
• Experience in implementing pricing strategies and understanding market trends.
• Proficiency in Microsoft Office Suite (especially Excel for reporting).
• Should have UAE hotel experience in Revenue and Reservations department and should be available for a face-face interview onsite.

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

 

Key Competencies

·         Excellent communication and interpersonal skills.

·         Strong attention to detail and organizational abilities.

·         Proficient in using reservation systems and computer applications.

·         Problem-solving skills and ability to handle customer concerns with empathy and professionalism.

·         Sales-oriented mindset with the ability to upsell additional services or packages.

·         Ability to multitask and work effectively in a fast-paced environment.

·         Knowledge of local attractions and tourist destinations is desirable.

·         Proficiency in English (written and spoken). Additional language skills are a plus.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Revenue and Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

Job Summary:

We are seeking a proactive and detail-oriented Reservations and Revenue Supervisor to join our team at Radisson Palm Beach Resort, Dubai. In this role, you will manage the reservations team and collaborate closely with the revenue department to optimize room inventory and maximize revenue through dynamic pricing and strategic management.

Key Responsibilities:

• Reservations Management: Supervise the reservations team to ensure accurate, timely bookings across various channels (phone, email, online).
• Revenue Optimization: Implement and monitor dynamic pricing strategies in line with market demand to maximize room revenue and occupancy.
• Forecasting & Reporting: Assist in creating forecasts for occupancy and revenue, analyzing market trends, and providing recommendations to the revenue manager.
• Upselling & Cross-Selling: Identify opportunities to upsell rooms and additional services to guests, enhancing overall revenue.
• Systems Management: Ensure the proper use of Property Management Systems (PMS) and revenue management tools to maintain accurate and up-to-date data.
• Guest Relations: Handle guest inquiries related to reservations, rates, and availability, ensuring all requests are managed efficiently.
• Collaboration: Work closely with the Front Office, Sales, and Marketing teams to develop promotions and manage group bookings.
• Training & Development: Lead and develop the reservations team, ensuring they are trained on current systems, processes, and customer service standards.
• Competitor Analysis: Monitor competitors’ pricing and promotions, providing insights to adjust strategies to stay competitive.
• Performance Monitoring: Track and report on key performance indicators (KPIs), such as booking trends, occupancy rates, and revenue targets.

Requirements:

• Bachelor’s degree in Hospitality, Business, or related field.
• Minimum of 2-3 years’ experience in reservations or revenue management, ideally in a luxury hotel or resort setting.
• Strong knowledge of Property Management Systems (Emma, Opera, Protel, etc.) and Revenue Management Systems.
• Excellent analytical, organizational, and leadership skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Exceptional communication and guest service skills.
• Experience in implementing pricing strategies and understanding market trends.
• Proficiency in Microsoft Office Suite (especially Excel for reporting).
• Should have UAE hotel experience in Revenue and Reservations department and should be available for a face-face interview onsite.

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

 

Key Competencies

·         Excellent communication and interpersonal skills.

·         Strong attention to detail and organizational abilities.

·         Proficient in using reservation systems and computer applications.

·         Problem-solving skills and ability to handle customer concerns with empathy and professionalism.

·         Sales-oriented mindset with the ability to upsell additional services or packages.

·         Ability to multitask and work effectively in a fast-paced environment.

·         Knowledge of local attractions and tourist destinations is desirable.

·         Proficiency in English (written and spoken). Additional language skills are a plus.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.