Guest Services:

·         Welcome guests upon arrival during late hours and assist with check-in and check-out procedures.

·         Handle guest inquiries, requests, and concerns promptly and professionally.

·         Coordinate with other departments to fulfill guest needs efficiently.

·         Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

·         Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved.

Security:

·         Monitor the premises to ensure the safety and security of guests and staff.

·         Respond promptly to any security incidents or emergencies, following established protocols.

·         Conduct regular patrols of the hotel property to identify and address any potential safety hazards.

Operations Management:

·         Supervise night staff, including front desk agents, security personnel, and maintenance workers.

·         Ensure all hotel systems and equipment are functioning correctly and address any issues as they arise.

·         Oversee the night audit process and reconcile daily transactions accurately.

·         Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Administrative Duties:

·         Prepare reports summarizing nightly activities, including guest incidents, maintenance requests, and occupancy levels.

·         Assist with scheduling and payroll tasks for night shift employees.

·         Handle reservations and booking inquiries outside of regular business hours.

 Team Leadership:

·         Provide guidance and support to night staff, fostering a positive and collaborative work environment.

·         Conduct regular training sessions to ensure all team members are equipped with the necessary skills and knowledge to perform their duties effectively.

Experience

·         3+ years of relevant experience in Front Office as Night Manager.

Education

·         Degree or Diploma in related field.

 Key Competencies:

 ·         Previous experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.

·         Strong leadership and communication skills.

·         Ability to remain calm and composed in high-pressure situations.

·         Excellent problem-solving abilities and attention to detail.

·         Flexibility to work overnight shifts, including weekends and holidays.

·         Proficiency in hotel management software and Microsoft Office suite.

·         To have Excellent working knowledge of all Microsoft Office full suites

·         To have working knowledge in EMMA PMS application

·         Guest focus

·         Problem solving skills

Other skills (Language, Computers)

·         Must be able to speak, read, write and understand English.

·         Good to be able to troubleshoot issues and deliver support to admin staffs.

Guest Services:

·         Welcome guests upon arrival during late hours and assist with check-in and check-out procedures.

·         Handle guest inquiries, requests, and concerns promptly and professionally.

·         Coordinate with other departments to fulfill guest needs efficiently.

·         Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

·         Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved.

Security:

·         Monitor the premises to ensure the safety and security of guests and staff.

·         Respond promptly to any security incidents or emergencies, following established protocols.

·         Conduct regular patrols of the hotel property to identify and address any potential safety hazards.

Operations Management:

·         Supervise night staff, including front desk agents, security personnel, and maintenance workers.

·         Ensure all hotel systems and equipment are functioning correctly and address any issues as they arise.

·         Oversee the night audit process and reconcile daily transactions accurately.

·         Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Administrative Duties:

·         Prepare reports summarizing nightly activities, including guest incidents, maintenance requests, and occupancy levels.

·         Assist with scheduling and payroll tasks for night shift employees.

·         Handle reservations and booking inquiries outside of regular business hours.

 Team Leadership:

·         Provide guidance and support to night staff, fostering a positive and collaborative work environment.

·         Conduct regular training sessions to ensure all team members are equipped with the necessary skills and knowledge to perform their duties effectively.

Experience

·         3+ years of relevant experience in Front Office as Night Manager.

Education

·         Degree or Diploma in related field.

 Key Competencies:

 ·         Previous experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.

·         Strong leadership and communication skills.

·         Ability to remain calm and composed in high-pressure situations.

·         Excellent problem-solving abilities and attention to detail.

·         Flexibility to work overnight shifts, including weekends and holidays.

·         Proficiency in hotel management software and Microsoft Office suite.

·         To have Excellent working knowledge of all Microsoft Office full suites

·         To have working knowledge in EMMA PMS application

·         Guest focus

·         Problem solving skills

Other skills (Language, Computers)

·         Must be able to speak, read, write and understand English.

·         Good to be able to troubleshoot issues and deliver support to admin staffs.