Sales Manager - Leisure

Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer centric role of Sales? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Sales Team with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As a Sales Manager - Leisure, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

The  Sales Manager - Leisure's primary purpose is to maximize the hotel's sales revenue by proactively attracting and securing new business opportunities. He/she is responsible for creating and maintaining strong relationships with clients, meeting their needs, and exceeding their expectations to promote repeat business.   

  MAIN RESPONSIBILITIES

·         Develop, implement and execute comprehensive sales strategies to achieve individual revenue goals and increase market share.

·         Identify and target key market segments and develop strategies to capture new business opportunities.

·         Generate and maintain customers of defined accounts through sales activities (face to face calls, telephone calls, site inspections etc.)

·         Establish and maintain strong relationships with local DMCs, overseas Tour Operators and other client groups (ie Corporate and Mice if applicable as per specific market segmentation) to generate leads and secure sales.

·         Conduct market research to stay updated on industry trends, competitor activities, and customer preferences, and use the insights to set-up sales and marketing strategies, to be shared and discussed with the Director of Sales & Marketing.

·         Monthly rate shopping of competitors to be completed and shared with the DOSM.

·         To maintain a high level of exposure for the hotel through direct sales and other ways of communication.

·         Attend industry events, trade shows, and networking activities to build brand awareness, expand professional networks, and generate new business leads.

·         Monitor own sales performance, analyse sales data, and generate regular reports to evaluate progress, identify areas for improvement, and recommend corrective actions. Closely monitoring of own accounts performance and production from managed accounts.

·         Develop and negotiate sales contracts and pricing agreements with clients to maximize revenue and profitability while maintaining strong customer satisfaction.

·         To ensure that selling strategies are adhered to during negotiations and maximizing selling opportunities wherever possible.

·         Work closely with the operations team to ensure smooth handover of bookings, efficient guest service delivery, and seamless event execution.

·         Maintain a high level of knowledge about the resort's facilities, services, promotions, and local attractions to effectively communicate with customers and address their needs.

·         Stay updated on industry regulations, legal requirements, and ethical standards to ensure compliance in all sales activities.

·         Handle site inspections with individual clients or groups (if required also on weekends/evenings).

·         Daily and weekly reports to be submitted in a timely manner as requested by Director of Sales & Marketing.

·         To ensure that inquiries and emails are responded to within a maximum of 24 hrs.

  PROFILE REQUIRED

 Education

·         High school / University or equivalent education required 

Experience      

·         At least 2 years of experience within the hospitality industry in a resort / leisure segment.

Key Competencies

·         Communication & interpersonal skills

·         Sales & Negotiation skills

·         Market knowledge

·         Proactive and driven

·         Customer focused

·         Information system knowledge

·         Problem solving skills

·         Time management skills

Other skills (Language, Computers)

·         Must be able to speak, read, write and understand English

·         Good computer skills

Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer centric role of Sales? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Sales Team with their winning edge and passion for driving revenue and growth, strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As a Sales Manager - Leisure, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

The  Sales Manager - Leisure's primary purpose is to maximize the hotel's sales revenue by proactively attracting and securing new business opportunities. He/she is responsible for creating and maintaining strong relationships with clients, meeting their needs, and exceeding their expectations to promote repeat business.   

  MAIN RESPONSIBILITIES

·         Develop, implement and execute comprehensive sales strategies to achieve individual revenue goals and increase market share.

·         Identify and target key market segments and develop strategies to capture new business opportunities.

·         Generate and maintain customers of defined accounts through sales activities (face to face calls, telephone calls, site inspections etc.)

·         Establish and maintain strong relationships with local DMCs, overseas Tour Operators and other client groups (ie Corporate and Mice if applicable as per specific market segmentation) to generate leads and secure sales.

·         Conduct market research to stay updated on industry trends, competitor activities, and customer preferences, and use the insights to set-up sales and marketing strategies, to be shared and discussed with the Director of Sales & Marketing.

·         Monthly rate shopping of competitors to be completed and shared with the DOSM.

·         To maintain a high level of exposure for the hotel through direct sales and other ways of communication.

·         Attend industry events, trade shows, and networking activities to build brand awareness, expand professional networks, and generate new business leads.

·         Monitor own sales performance, analyse sales data, and generate regular reports to evaluate progress, identify areas for improvement, and recommend corrective actions. Closely monitoring of own accounts performance and production from managed accounts.

·         Develop and negotiate sales contracts and pricing agreements with clients to maximize revenue and profitability while maintaining strong customer satisfaction.

·         To ensure that selling strategies are adhered to during negotiations and maximizing selling opportunities wherever possible.

·         Work closely with the operations team to ensure smooth handover of bookings, efficient guest service delivery, and seamless event execution.

·         Maintain a high level of knowledge about the resort's facilities, services, promotions, and local attractions to effectively communicate with customers and address their needs.

·         Stay updated on industry regulations, legal requirements, and ethical standards to ensure compliance in all sales activities.

·         Handle site inspections with individual clients or groups (if required also on weekends/evenings).

·         Daily and weekly reports to be submitted in a timely manner as requested by Director of Sales & Marketing.

·         To ensure that inquiries and emails are responded to within a maximum of 24 hrs.

  PROFILE REQUIRED

 Education

·         High school / University or equivalent education required 

Experience      

·         At least 2 years of experience within the hospitality industry in a resort / leisure segment.

Key Competencies

·         Communication & interpersonal skills

·         Sales & Negotiation skills

·         Market knowledge

·         Proactive and driven

·         Customer focused

·         Information system knowledge

·         Problem solving skills

·         Time management skills

Other skills (Language, Computers)

·         Must be able to speak, read, write and understand English

·         Good computer skills