Assistant Front Office Manager

Does the hustle and bustle of hotel life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

The Asst. Front Office Manager Role
A great opportunity has arisen for an experienced hotel Front Office professional to join our dynamic team here at Radisson Blu 1919 Hotel, Reykjavík. Together with the team, and leading from the lobby, you will play a crucial role in the success of our product and shaping the experience for our guests.

As the Asst. Front Office Manager, you will have the opportunity to lead and inspire a dedicated team of professionals, ensuring exceptional service, whilst overseeing the day-to-day operations of the reception. If you are hungry for responsibility and ready to take the next step in your career, this is the position for you! The working hours will be varied, including evenings and weekends. Your tasks will include:

• Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to
• Responsible for shift planning and to make sure all shifts are covered
• Collaborate with other departments, build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner
• Contribute to a good working environment and promoting our corporate culture and values
• In collaboration with the Rooms Division manager lead and manage the Front Office Team, fostering a culture of growth, development and performance within the department
• Support and deliver on the strategies and objectives of the front office department, taking ownership for assigned areas of responsibility
• Be in charge of the welcoming and onboarding process of new team-members, hereunder the creation of individual training plans

Qualities We Are Looking For In our Asst. Front Office Manager: 

• Proven hospitality experience in a front office position
• Ability to adapt to changing service environments
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Fluency in English, both written and verbal
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments

What We Offer our Asst. Front Office Manager:
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

• Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023
• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• A workplace covered by collective agreement
• An international workplace with colleagues and guests from all over the world
• Employee canteen 

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us!

Please note that we will be reviewing the applications and conducting interviews on an ongoing basis, and the position may therefore be filled before the advert's expiration date.