Share with friends
Accessibility
Duty Manager
Radisson Blu Anchorage Hotel, Lagos, V.I. - Rooms
Duty Manager
Radisson Blu Anchorage Hotel, Lagos, V.I. - Rooms
Full Time
5
Years
Experience
To be discussed
Duty Manager
Radisson Blu Anchorage Hotel, Lagos, V.I. - Rooms
Full Time
5
Years
Experience
To be discussed
Skills
Fast-Paced Experience
Fluent in English
People skills,
Experience in Front office service management
Description
Our first-class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Duty Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Duty Manager:
-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
-Manages the guest relations team fostering a culture of growth, development and performance within the department
-Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Delivers an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Duty Manager:
-Proven experience in guest relations with excellent problem-solving capabilities
-Excellent managerial skills with a hands-on approach and lead-by-example work style
-Commitment to exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions, offering advice and recommendations
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experienced in using IT systems on various platforms
-Strong communication skills
"The modern Radisson Blu Anchorage Hotel, Lagos, V.I., sits on the banks of the upscale Victoria Island in beautiful Lagos Lagoon. From here, guests enjoy scenic views of the up-and-coming city. Lagos is one of the fastest growing cities in the world, and a major financial center in Africa, which makes this affluent mega-city a top destination for both business and leisure travelers, with sites and attractions to suit all needs.
Business guests appreciate the hotel’s proximity to corporate headquarters, banking districts and consulates, while leisure guests enjoy quick access to several shopping malls and top Lagos attractions such as the Bar Beach, just 5 minutes from the hotel.
Our hotel features 170 rooms and suites, all styled by Swedish designer Christian Lundwall. Guests can choose between international dishes or Nigerian cuisine at the on-site Voyage Restaurant or linger over a light meal on the terrace at Surface Bar & Grill. For a perfect end to the day, guests are more than welcome to order a well-mixed drink at The View hotel bar. Our well-equipped fitness center makes it easy for anyone to maintain their exercise regimen, while our wellness area invites guests to relax in the massage room, steam room and outdoor infinity pool.
We accommodate many business, wedding and other special occasion events as we have six flexible rooms that have splendid views over Lagos Lagoon."
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.
Our first-class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Duty Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Duty Manager:
-Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved
-Manages the guest relations team fostering a culture of growth, development and performance within the department
-Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Delivers an effective planned guest engagement programme
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Duty Manager:
-Proven experience in guest relations with excellent problem-solving capabilities
-Excellent managerial skills with a hands-on approach and lead-by-example work style
-Commitment to exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions, offering advice and recommendations
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experienced in using IT systems on various platforms
-Strong communication skills
"The modern Radisson Blu Anchorage Hotel, Lagos, V.I., sits on the banks of the upscale Victoria Island in beautiful Lagos Lagoon. From here, guests enjoy scenic views of the up-and-coming city. Lagos is one of the fastest growing cities in the world, and a major financial center in Africa, which makes this affluent mega-city a top destination for both business and leisure travelers, with sites and attractions to suit all needs.
Business guests appreciate the hotel’s proximity to corporate headquarters, banking districts and consulates, while leisure guests enjoy quick access to several shopping malls and top Lagos attractions such as the Bar Beach, just 5 minutes from the hotel.
Our hotel features 170 rooms and suites, all styled by Swedish designer Christian Lundwall. Guests can choose between international dishes or Nigerian cuisine at the on-site Voyage Restaurant or linger over a light meal on the terrace at Surface Bar & Grill. For a perfect end to the day, guests are more than welcome to order a well-mixed drink at The View hotel bar. Our well-equipped fitness center makes it easy for anyone to maintain their exercise regimen, while our wellness area invites guests to relax in the massage room, steam room and outdoor infinity pool.
We accommodate many business, wedding and other special occasion events as we have six flexible rooms that have splendid views over Lagos Lagoon."
CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.
Duty Manager
Full Time
5
Years
Experience
To be discussed
Skills
Fast-Paced Experience
Fluent in English
People skills,
Experience in Front office service management
expired job post
1a Ozumba Mbadiwe Ave, Eti-Osa, Lagos, Nigeria