AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

§  Participates in the development of the hotel’s business strategies

§  Develops and implements strategies for hotel engineering department that support achievement of the hotel’s goals

§  Monitors status regularly and adjusts strategies as appropriate

§  Develops the annual budget in conjunction with the Executive Committee

§  Participates in the development of the annual marketing, sales and yield management plans and strategies

§  Continually improve hotel engineering department and adheres to the hotel brand standards

Maximizes profitability and revenue by directing the Engineering department

§  Manages the Engineering department and third party vendor to ensure superior service and quality

§  Develop and implement quality control programs

§  Reviews contracts and negotiate revisions to contractual agreements with vendors, consultants, clients, suppliers and subcontractors

§  Interprets plans and contract terms with Engineering team, management, clients, and vendors

§  Monitors compliance with building safety codes, health and safety laws and other regulations, conduct walk-throughs to assess the safety and efficiency of equipment and maintenance of structure

§  Maintains Responsible Business programs and training for hotel

§  Manages hotel renovations, coordinates project status with the Regional Technical Services Office, architects, licensing agencies, contractors and hotel management

Develops and implements strategies and practices which support employee engagement

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

§  Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Communicates and reinforces the vision for Yes I Can! service to employees

§  Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

§  Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Adheres to hotel policies and procedures

§  Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance

§  Communicates effectively with guests, co-workers and the General Manager

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

§  Assists in the development of the Hotel business plan and ensures the department has an overall understanding of its goals and objectives

REQUIREMENTS

§  Minimum of five years work experience in the hotel industry in Engineering management

§  Bachelor’s degree preferred

§  Able to resolve conflicts guests, supervisor and employee

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§  Advance knowledge of building management and engineering

§  Excellent organizational skills

§  General understanding of insurance requirements

§  Experience working in a union environment

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

§  Participates in the development of the hotel’s business strategies

§  Develops and implements strategies for hotel engineering department that support achievement of the hotel’s goals

§  Monitors status regularly and adjusts strategies as appropriate

§  Develops the annual budget in conjunction with the Executive Committee

§  Participates in the development of the annual marketing, sales and yield management plans and strategies

§  Continually improve hotel engineering department and adheres to the hotel brand standards

Maximizes profitability and revenue by directing the Engineering department

§  Manages the Engineering department and third party vendor to ensure superior service and quality

§  Develop and implement quality control programs

§  Reviews contracts and negotiate revisions to contractual agreements with vendors, consultants, clients, suppliers and subcontractors

§  Interprets plans and contract terms with Engineering team, management, clients, and vendors

§  Monitors compliance with building safety codes, health and safety laws and other regulations, conduct walk-throughs to assess the safety and efficiency of equipment and maintenance of structure

§  Maintains Responsible Business programs and training for hotel

§  Manages hotel renovations, coordinates project status with the Regional Technical Services Office, architects, licensing agencies, contractors and hotel management

Develops and implements strategies and practices which support employee engagement

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

§  Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Communicates and reinforces the vision for Yes I Can! service to employees

§  Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

§  Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Adheres to hotel policies and procedures

§  Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance

§  Communicates effectively with guests, co-workers and the General Manager

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

§  Assists in the development of the Hotel business plan and ensures the department has an overall understanding of its goals and objectives

REQUIREMENTS

§  Minimum of five years work experience in the hotel industry in Engineering management

§  Bachelor’s degree preferred

§  Able to resolve conflicts guests, supervisor and employee

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§  Advance knowledge of building management and engineering

§  Excellent organizational skills

§  General understanding of insurance requirements

§  Experience working in a union environment