AREAS OF RESPONSIBILITY

Supervises and participates in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards:

§  Ensure hotel is patrolled on a regular basis.

§  Ensures all hotel entrances are locked and unlocked as per hotel policy.

§  Maintains hotel key management procedures, and ensures that all keys are accounted for.

§  Closes down food and beverage outlets each night.

§  Ensures all meeting and exhibition rooms are secured.

§  Completes daily security log, including pertinent information from the shift.

Handles complaints, investigates and thoroughly reports on customer or employee injuries, workers compensation claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary:

§  Takes appropriate action on hotel cleanliness issues and general hotel services.

Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel in instances such as fire, armed robbery, severe injuries, power failure or bomb threats as necessary.

Conducts audits:

§  Ensures only authorised employees access to the hotel when required and investigate all unauthorised access by employees.

§  Conduct daily, weekly, or as required, telephone extension and mobile calls auditing to ensure that there is no systematic and wilful abuse by employees.

§  Conducts audits on the Hotel Micros Fidelio system, Internet and Intranet facilities to ensure that only authorised system transactions are being conducted and to further ensure compliance with the Hotel’s Internet and Intranet policies.

§  Conduct audits on various departments within the hotel in relation to the various holdings, including but not limited to, alcohol, food and FF&E.

Oversee employee adherence to security issues:

§  Where necessary provide verbal or written warnings in conjunction with the Human Resource Department to employees in relation to transgressions of the hotel’s Security Operating Procedures and Practices.

§  In conjunction with the Financial Controller investigate all suspicious financial transactions to minimise the exposure of the Hotel to employee based fraud.

Maintain safe working conditions within the department and the Hotel:

§  Ensure that all employees follow safety rules and procedures.

§  Takes corrective action where required to improve safety of the work areas.

Provide employees with the information needed to perform their job effectively:

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Communicates and reinforces the vision for Yes I Can! service to employees

§  Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

§  Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Adhere to hotel’s policies and procedures:

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

REQUIREMENTS

§  Minimum of five years work experience in the hotel industry in Security management

§  Bachelor’s degree preferred, high school diploma required

§  Able to resolve conflicts guests, supervisor and employee

AREAS OF RESPONSIBILITY

Supervises and participates in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards:

§  Ensure hotel is patrolled on a regular basis.

§  Ensures all hotel entrances are locked and unlocked as per hotel policy.

§  Maintains hotel key management procedures, and ensures that all keys are accounted for.

§  Closes down food and beverage outlets each night.

§  Ensures all meeting and exhibition rooms are secured.

§  Completes daily security log, including pertinent information from the shift.

Handles complaints, investigates and thoroughly reports on customer or employee injuries, workers compensation claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary:

§  Takes appropriate action on hotel cleanliness issues and general hotel services.

Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel in instances such as fire, armed robbery, severe injuries, power failure or bomb threats as necessary.

Conducts audits:

§  Ensures only authorised employees access to the hotel when required and investigate all unauthorised access by employees.

§  Conduct daily, weekly, or as required, telephone extension and mobile calls auditing to ensure that there is no systematic and wilful abuse by employees.

§  Conducts audits on the Hotel Micros Fidelio system, Internet and Intranet facilities to ensure that only authorised system transactions are being conducted and to further ensure compliance with the Hotel’s Internet and Intranet policies.

§  Conduct audits on various departments within the hotel in relation to the various holdings, including but not limited to, alcohol, food and FF&E.

Oversee employee adherence to security issues:

§  Where necessary provide verbal or written warnings in conjunction with the Human Resource Department to employees in relation to transgressions of the hotel’s Security Operating Procedures and Practices.

§  In conjunction with the Financial Controller investigate all suspicious financial transactions to minimise the exposure of the Hotel to employee based fraud.

Maintain safe working conditions within the department and the Hotel:

§  Ensure that all employees follow safety rules and procedures.

§  Takes corrective action where required to improve safety of the work areas.

Provide employees with the information needed to perform their job effectively:

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Communicates and reinforces the vision for Yes I Can! service to employees

§  Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services

§  Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Adhere to hotel’s policies and procedures:

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

REQUIREMENTS

§  Minimum of five years work experience in the hotel industry in Security management

§  Bachelor’s degree preferred, high school diploma required

§  Able to resolve conflicts guests, supervisor and employee