§  Ensure hotel is patrolled on a regular basis.

§  Ensures all hotel entrances are locked and unlocked as per hotel policy.

§  Maintains hotel key management procedures, and ensures that all keys are accounted for.

§  Closes down food and beverage outlets each night.

§  Ensures all meeting and exhibition rooms are secured.

§  Completes daily security log, including pertinent information from the shift.

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Ensure that all employees follow safety rules and procedures.

§  Takes corrective action where required to improve safety of the work areas.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

REQUIREMENTS

§  Minimum of one - three years work experience in the hotel industry in Security

§  Minimum one year supervisory experience preferred

§  High School Degree required, Bachelor’s degree preferred

§  Able to resolve conflicts guests, supervisor and employee

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§  Advance knowledge of local security regulations

§  Excellent organizational skills

§  Good oral and written communication skills

§  Ensure hotel is patrolled on a regular basis.

§  Ensures all hotel entrances are locked and unlocked as per hotel policy.

§  Maintains hotel key management procedures, and ensures that all keys are accounted for.

§  Closes down food and beverage outlets each night.

§  Ensures all meeting and exhibition rooms are secured.

§  Completes daily security log, including pertinent information from the shift.

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Ensure that all employees follow safety rules and procedures.

§  Takes corrective action where required to improve safety of the work areas.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

REQUIREMENTS

§  Minimum of one - three years work experience in the hotel industry in Security

§  Minimum one year supervisory experience preferred

§  High School Degree required, Bachelor’s degree preferred

§  Able to resolve conflicts guests, supervisor and employee

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§  Advance knowledge of local security regulations

§  Excellent organizational skills

§  Good oral and written communication skills